Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the most widely recognised introduction to modern IT service management. Invensis Learning's ITIL 4 Foundation certification training in Shanghai prepares IT and business professionals to understand the Service Value System, the seven guiding principles and the core management practices, then pass the AXELOS (PeopleCert) Foundation exam with confidence. Designed for Shanghai's fast-growing technology, finance and shared-services employers, the programme suits service desk staff, IT support engineers, analysts and managers who want a globally respected ITSM credential. You learn how value is co-created, how the service value chain works, and how the four dimensions shape day-to-day service delivery. Whether you are starting out in IT operations or formalising years of hands-on experience, ITIL 4 Foundation gives you the framework and vocabulary that employers across Lujiazui and the Zhangjiang tech corridor expect. Begin your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shanghai, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shanghai, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ShanghaiDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf the ITIL 4 Foundation Training Course

    ITIL 4 Foundation Exam Format in ShanghaiWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Shanghai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Takes Your Career in ShanghaiRoles, Sectors and Demand

    ITIL 4 Foundation is a trusted starting point for IT service management careers across Shanghai, valued by technology platforms, banks, manufacturers and the many multinationals that run regional IT service desks from the city. As enterprises migrate to the cloud and standardise their service operations, professionals who speak the ITIL language are increasingly sought after. Demand spans the IT operations ladder, from service desk analyst to IT service delivery and operations manager, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL Skills in Shanghai

    ITIL 4 Foundation is more than a credential. It is the entry point to a service management career. Join professionals in Shanghai who bring structure and value to IT service delivery. Start your journey today.

    Your Shanghai Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Shanghai's IT market is expanding with cloud adoption, digital transformation and multinational service operations, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half (China) 2026.

    How to Get ITIL 4 Founfdation Certified in ShanghaiStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Shanghai is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Service Value to Guiding Principles

    This ITIL 4 Foundation training program helps you build practical service management knowledge and exam readiness. By the end of the course you can explain the ITIL 4 framework and apply its key practices to real IT service situations.

    Master ITIL 4 Service Management Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. This is the foundation of how you will read every service management challenge at work.

    Navigate the Service Value System

    Explain how the Service Value System brings together governance, the service value chain, practices and continual improvement to create value end to end, so you see how the parts of an IT organisation fit together.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to guide everyday decisions, adapting ITIL sensibly to your own context rather than applying it by rote.

    Work with the Service Value Chain

    Describe the six value chain activities, from plan and engage to deliver and support, and how they combine into value streams that turn demand into valuable products and services.

    Use Core ITIL Management Practices

    Apply key practices including incident management, problem management, change enablement, service desk and service level management to restore service quickly and keep users productive.

    Drive Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance and steadily raise service quality, building an improvement mindset across the team.

    Who Should TakeITIL 4 Foundation Certification Training in Shanghai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 4 Foundation Certification Training in Shanghai?

    As a trusted ITIL 4 Foundation training company in Shanghai, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build IT service management capability and pass the AXELOS (PeopleCert) Foundation exam. Our programmes combine accredited courseware, experienced trainers, flexible delivery formats and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Shanghai, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL 4 training with PeopleCert-aligned courseware
    • Experienced trainers with real IT service management expertise
    • Flexible formats for individuals, teams and corporate groups
    • Structured materials, practice questions and mock exams
    • Online (live virtual) and classroom instructor-led training
    • Dedicated learner support before, during and after training
    • Customised training schedules for organisations in Shanghai
    • Trusted by professionals and organisations across many industries

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    ITIL 4 Foundation Training Locations in ShanghaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Shanghai

    The Portman Ritz-Carlton Shanghai, Shanghai

    ITIL 4 Foundation Training Location in Shanghai

    Hyatt Shanghai on the Bund, 199, Huangpu Road, Triangle Area, North Bund Street, Hongkou District, Shanghai, 200080, China

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    ITIL 4 Foundation Training for TeamsAcross Shanghai and China

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Shanghai and global locations

    Leading Organisations

    Trip.ComLenovoSAICHSBCAccentureSiemens

    What Our Learners Say

    Passed on My First Attempt

    "The training made the Service Value System and guiding principles genuinely easy to grasp. I passed the Foundation exam on my first attempt and now use the incident and change practices every day at our service desk."

    Li Wei

    IT Service Desk Analyst

    0/0

    Practical and Exam-Ready

    "Clear, practical sessions with a trainer who clearly knew real IT operations. The mock exams matched the real test well, and the framework has already helped me handle service levels more confidently."

    Zhang Min

    IT Support Engineer

    0/0

    A Strong First Step into ITSM

    "As a career changer moving into IT, ITIL 4 Foundation gave me the vocabulary and structure I was missing. The course was well paced and the support team answered every question quickly."

    Chen Jing

    Junior Service Management Analyst

    0/0

    Consistency Across Our Service Desk

    "We trained our regional service desk team through Invensis Learning. The shared ITIL language reduced escalations and made our incident handling far more consistent across shifts."

    Wang Lei

    IT Service Delivery Manager, Shared-Services Centre

    0/0

    Tailored Training That Lifted Service Quality

    "The corporate sessions were tailored to our cloud operating model and scheduled around our teams. Standardising practice on ITIL 4 has measurably improved our service quality and reporting."

    Sophia Tan

    Head of IT Operations, Financial Services

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Shanghai's technology firms, banks, manufacturers and the many multinationals that run regional IT service desks from the city. It signals job-readiness and opens roles from service desk analyst to service delivery and operations management.

    General

    Is ITIL 4 Foundation worth it in Shanghai?

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Shanghai's technology firms, banks, manufacturers and the many multinationals that run regional IT service desks from the city. It signals job-readiness and opens roles from service desk analyst to service delivery and operations management.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS (PeopleCert), introducing modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support engineers, analysts and managers, with no formal prerequisites.

    Why should I choose Invensis Learning for ITIL 4 training in Shanghai?

    Invensis Learning is an Accredited Training Organization offering PeopleCert-aligned courseware, experienced trainers, flexible delivery and dedicated learner support. We help you move from learning to a Foundation pass with a clear, structured path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need prior ITIL or IT experience to start?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. It is designed as an introduction, so beginners and experienced IT staff alike can take it. Our trainers build understanding from first principles.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, learner support and a course completion certificate. Exam delivery is arranged through PeopleCert. Speak with a learning advisor for a detailed quote.

    How much does ITIL 4 Foundation training cost in Shanghai?

    Pricing varies by format, schedule and whether the exam is bundled. We quote training and exam packages on request so you get a clear, current figure for Shanghai. Request a quote or ask about corporate pricing for teams.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others are training only. PeopleCert pricing varies by region and channel, so confirm the inclusions when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and support teams. Contact us for a tailored quote for your organisation in Shanghai.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions to complete in 60 minutes. It is delivered online proctored through PeopleCert or at an authorised test centre. The exam is based on the current ITIL 4 Foundation syllabus.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Our practice questions and mock exams are designed to help you prepare for a first-time pass.

    How do I book the ITIL 4 Foundation exam?

    The exam is scheduled through PeopleCert, either online proctored from home or office using the OnVUE system available 24/7, or at an authorised test centre. Our team can guide you through booking and preparation.

    Are there any prerequisites to sit the exam?

    No. ITIL 4 Foundation has no formal prerequisites, so you can take the exam without prior ITIL qualifications or work experience. Attending an accredited course is recommended to prepare effectively.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit policies and fees are set by PeopleCert. Our preparation resources, mock exams and trainer guidance are built to maximise your chance of passing first time. Verify current re-sit terms at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The course covers ITIL 4 service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics, mapped to the official syllabus.

    What will I learn in the ITIL 4 Foundation course?

    You will learn to explain core ITIL 4 concepts, apply the guiding principles, describe the service value chain, and use practices such as incident, problem and change management. The aim is practical understanding you can use at work and in the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic quizzes to help you identify weak areas and build exam readiness before your PeopleCert exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS (PeopleCert), covering the Service Value System and the core practices tested in the exam.

    Will I receive a certificate after the training?

    Yes. After completing the course you receive a course completion certificate. The ITIL 4 Foundation certificate itself is awarded by PeopleCert once you pass the Foundation exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Shanghai?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer ITIL 4 training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can choose the format that fits your schedule in Shanghai.

    How soon can I start?

    We run regular live online and classroom batches, so you can usually start within days. See upcoming schedules or speak with a learning advisor to pick the next available cohort.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.