Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Understand the ITIL 5 Foundation CertificationYour Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, that introduces digital product and service management for the modern IT era. ITIL 5 Foundation certification training in Beijing gives IT and business professionals a shared language for creating, delivering and continually improving value across the service lifecycle. Built around the ITIL Value System, the seven guiding principles and the product and service lifecycle, the course suits service desk staff, IT analysts, support engineers and managers working across Beijing's technology, finance and telecom employers. There are no formal prerequisites, so it is an accessible first step for career starters and experienced practitioners alike. As enterprises across the capital accelerate cloud adoption and digital transformation, employers increasingly reward standardised service management practice. Start your ITIL 5 journey with Invensis Learning and prepare for the ITIL 5 Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Beijing, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Understand the ITIL 5 Foundation CertificationYour Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Beijing, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BeijingDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationCapabilities Employers Value

    ITIL V5 Foundation Exam Format in BeijingWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Beijing

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Career Outcomes in BeijingRoles and Demand

    ITIL 5 Foundation has become a practical marker of service management capability across Beijing, valued by big-tech firms, banks, telecom operators and state-owned enterprises that run large, always-on IT estates. As the capital accelerates cloud adoption and digital transformation, employers increasingly want professionals who can standardise service delivery and reduce downtime. Demand runs from service desk and analyst roles up to service delivery and IT service management leadership, and here is what the Beijing market is showing right now.

    Market Forces Fuelling Service Management Demand in Beijing

    ITIL 5 Foundation is more than a credential. It is a career enabler for IT professionals who want to manage services to a recognised standard. Join professionals who connect IT delivery to business value. Start your journey today.

    Your Beijing Career Transformation

    Your Before-And-After with ITIL 5 Foundation

    The Career Shift in Beijing

    Beijing's IT services market is expanding fast with cloud adoption, AI and digital transformation, and employers increasingly separate professionals who can run service management to a recognised standard from those who cannot. Here is the shift ITIL 5 Foundation helps you make.

    Sources: Glassdoor, PayScale, SalaryExpert (Beijing) 2026.

    How to Get ITIL V5 Founfdation Certified in Beijing Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Beijing is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseCore Concepts You Will Apply at Work

    ITIL 5 Foundation training gives you working knowledge of the framework and the confidence to apply it. By the end of the programme, you can speak the language of modern service management and prepare for the ITIL 5 Foundation exam.

    Digital Service Management Foundations

    Understand what makes digital products and services different, how value is created across the lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the answer to what you will learn in ITIL 5 Foundation, framed for real workplaces.

    Value Co-Creation and Outcomes

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability so you can make better service decisions rather than focusing on outputs alone.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, to manage every product and service holistically and spot where risk hides.

    The ITIL Value System and Guiding Principles

    Work with the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make practical decisions and adapt the framework to your organisation.

    The Product and Service Lifecycle

    Follow the lifecycle from discovery and design through build, operation, and delivery and support, and understand how each activity connects to keep value flowing to users and customers.

    Practices, Improvement and Value Streams

    Explore ITIL's management practices, continual improvement, and value stream mapping and management, so you can streamline how work flows and remove waste from service delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Beijing?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in BeijingTrusted ITIL Training

    As a trusted ITIL Version 5 Foundation training company in Beijing, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations who want to build recognised service management capability and prepare for the exam. Our programmes combine accredited, AXELOS-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan a programme for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited, AXELOS-aligned ITIL 5 Foundation courseware and PeopleCert exam preparation
    • Experienced, certified trainers with real IT service management practice
    • Flexible learning formats for individuals, working professionals and corporate teams
    • Online (live virtual) instructor-led training that fits a working schedule
    • Structured study materials, practice questions and exam readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001 quality and ISO 27001 information security certified operations
    • Trusted by professionals and organisations across 100+ countries

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    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BeijingInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Beijing

    Grand Hyatt Beijing, 1, East Chang'an Street, Taijichang Community, Donghuamen Street, Capital Functional Core Area, Dongcheng District, Beijing, 100006, China

    ITIL Version 5 Foundation Training Location in Beijing

    The Westin Beijing Jinmao, 7, East Third Ring Road North, Zuojiazhuang Street, Chaoyang District, Beijing, 100027, China

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    ITIL 5 Foundation Corporate TrainingUpskill Teams Across Beijing

    • Suitable for small, medium and large IT and service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Beijing and global locations

    Leading Organisations

    LenovoChina MobileBank Of ChinaJD.ComBaiduChina Unicom

    What Our Learners Say

    Passed the Exam and Use It Daily

    "The ITIL 5 Foundation course made the framework genuinely easy to follow. The guiding principles and the value system finally clicked for me, and I passed the exam on my first sitting. I now use the language every day on the service desk."

    Wei Zhang

    IT Support Analyst

    0/0

    Practical and Easy to Apply

    "Very practical training. The trainer connected each topic to real incidents and changes we handle, so it never felt abstract. The four dimensions and the lifecycle gave my team a clearer, more consistent way of working."

    Li Na

    Service Desk Team Lead

    0/0

    Helped Me Switch into Service Management

    "I joined to move from infrastructure work into service management, and ITIL 5 Foundation gave me the structured knowledge I needed. The practice questions and revision support made the exam much less intimidating."

    Chen Hao

    IT Operations Engineer

    0/0

    A Consistent Standard Across the Team

    "We trained a full IT operations team and the impact was immediate. Everyone now shares the same service management vocabulary, and our incident and change handling has become noticeably more consistent across the department."

    Sun Mei

    IT Training Manager, Financial Services

    0/0

    Flexible Delivery That Fit Our Shifts

    "Invensis Learning organised flexible live virtual sessions that fit around our shifts. The accredited content and exam support helped most of our staff certify quickly, which strengthened our service governance."

    Guo Feng

    IT Service Director, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Beijing?

    Yes. ITIL 5 Foundation gives you a recognised service management credential valued by Beijing's big-tech firms, banks, telecom operators and state-owned enterprises. As the city accelerates cloud adoption and digital transformation, employers reward standardised service practice, helping you stand out for service delivery and management roles.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits service desk staff, support engineers, IT analysts, project and business professionals, and managers who want a shared service management framework. Because there are no formal prerequisites, it works equally well for career starters and experienced practitioners.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and no required work experience, so it is fully open to anyone. Attending an accredited training course is recommended to prepare effectively for the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle.

    Pricing

    How much does ITIL 5 Foundation training cost in Beijing?

    ITIL 5 Foundation training fees vary by format and schedule, so the current price is available on request. The fee covers accredited courseware, trainer-led sessions and exam preparation support. Talk to a learning advisor for a tailored quote.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, exam readiness support and learner assistance. Inclusions can vary by package, so confirm the details with our team when you enrol.

    Is the exam fee included in the training price?

    The ITIL 5 Foundation exam is delivered and billed by PeopleCert, often as a combined training-and-exam package through an accredited provider. Pricing varies by region and channel, so confirm whether the exam voucher is bundled when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training for ITIL 5 Foundation with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination. It contains 40 single-answer questions and you have 60 minutes to complete it.

    How many questions are there and what is the pass mark?

    The exam has 40 questions, and the passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all topic areas is the best way to prepare.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options test the same syllabus, so choose whichever is more convenient.

    What happens if I do not pass the first time?

    You can retake the ITIL 5 Foundation exam if you do not pass on your first attempt. Our training includes practice questions and revision support to help you prepare thoroughly; confirm current resit policies and fees with PeopleCert.

    Which version is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS. The courseware is aligned to this current edition, including the ITIL Value System and value stream management.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to beginners and business professionals. Trainers explain each concept from first principles with practical examples and revision support.

    Are practice tests and learning materials provided?

    Yes. You receive AXELOS-aligned courseware along with practice questions, quizzes and exam-style mock questions to reinforce learning and build readiness for the ITIL 5 Foundation exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, so you study the latest concepts, including the ITIL Value System and the product and service lifecycle.

    What languages and formats are available?

    Training is delivered in English in live virtual and classroom formats, with self-paced and corporate options. Choose the format that best fits your schedule and learning preference.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Beijing?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule and goals.

    How soon can I start?

    New ITIL 5 Foundation batches run regularly across live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.