Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Start in Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered and examined by PeopleCert. ITIL 5 Foundation certification training in Shanghai introduces the ITIL Value System, value co-creation and the modern product and service lifecycle that organisations use to create, deliver and continually improve digital services. This course suits IT and business professionals across Shanghai's banking, technology and shared-services employers who want a globally recognised service management credential. You learn the four dimensions of product and service management, the seven ITIL guiding principles, and the practices that keep digital services reliable and customer focused. Whether you are moving into a service desk, operations or service delivery role, or formalising experience you already have, the ITIL 5-F credential gives you a current, in-demand foundation. Start your journey with Invensis Learning and prepare for the ITIL 5 Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shanghai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Start in Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shanghai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ShanghaiDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationBenefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in ShanghaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Shanghai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Scope in ShanghaiRoles, Demand and Earning Potential

    ITIL 5 Foundation has quickly become a baseline credential for IT service management roles across Shanghai, valued by banks, multinationals, technology firms and shared-services centres that run complex digital operations. As employers accelerate AI, cloud and intelligent operations, professionals who can structure reliable, value-led services are in demand. Roles span service desk analyst, ITSM specialist and IT service delivery and operations manager, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Shanghai

    ITIL 5 Foundation is more than a credential. It is a practical foundation for leading reliable digital services. Join professionals in Shanghai who deliver value-led service management. Start your journey today.

    Your Shanghai Career Transformation

    Where You Stand Today

    Your ITIL 5 Foundation Transformation

    Shanghai's IT service market is expanding with cloud, AI and digital transformation, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half, Michael Page (China and Shanghai) 2026.

    How to Get ITIL V5 Founfdation Certified in Shanghai Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Shanghai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseCore Capabilities for Service Management

    ITIL 5 Foundation training gives you a clear, practical grounding in modern service management. By the end of the programme, you can describe the ITIL Value System, apply the guiding principles, and explain how value is co-created across the product and service lifecycle.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create and protect value in digital services.

    Value Co-Creation and Outcomes

    Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across the service relationship.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.

    The Seven Guiding Principles

    Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real-world digital environments.

    Product and Service Lifecycle

    Follow the lifecycle from discovery and design through build, operation, and delivery and support, and see how each activity works together to create sustained value.

    Management Practices and Improvement

    Explore ITIL's management practices, continual improvement, and value stream mapping, and understand how they keep digital services reliable and customer focused.

    Who Should TakeITIL V5 Foundation Certification Training in Shanghai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Shanghai

    As a trusted ITIL Version 5 Foundation training company in Shanghai, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Shanghai who want to build modern service management capability and prepare for the ITIL 5-F exam. Our programmes combine experienced trainers, courseware aligned to the latest syllabus, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner aligned with PeopleCert and AXELOS standards
    • Experienced ITSM trainers with real service management delivery exposure
    • Flexible live virtual, classroom and corporate formats for Shanghai learners
    • Courseware aligned to the latest ITIL 5 Foundation syllabus
    • Practice questions, mock exams and structured exam preparation support
    • Dedicated learner support before, during and after training
    • Customised group training schedules for organisations and teams
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ShanghaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Shanghai

    The Portman Ritz-Carlton Shanghai, Shanghai

    ITIL Version 5 Foundation Training Location in Shanghai

    Hyatt Shanghai on the Bund, 199, Huangpu Road, Triangle Area, North Bund Street, Hongkou District, Shanghai, 200080, China

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Shanghai

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with service management and industry expertise
    • Role-based and industry-relevant examples for stronger application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Shanghai and global locations

    Leading Organisations

    HSBCSiemensAccentureSAPPing AnChina Mobile

    What Our Learners Say

    A Clear Framework for Everyday Service Work

    "The ITIL 5 Foundation course finally connected the service work I do every day to a clear framework. The trainer explained the Value System and guiding principles with real examples, and the mock exams got me ready for the ITIL 5-F exam."

    Li Wei

    IT Support Team Lead

    0/0

    Helped Me Step up into Incident Management

    "I moved from a service desk role into incident management soon after certifying. The four dimensions and the lifecycle topics were practical, and the live virtual sessions fit around my work in Shanghai."

    Zhang Min

    Incident Manager

    0/0

    Practical and Well Paced

    "Well-structured content and a patient trainer. The guiding principles and continual improvement modules changed how I approach support tickets, and the exam prep felt thorough without being overwhelming."

    Chen Jie

    Infrastructure Engineer

    0/0

    A Shared Language Across Our Teams

    "We trained two operations teams with Invensis Learning. The group sessions gave everyone a shared service management language, and we have seen faster, more consistent incident handling since."

    Wang Lei

    IT Operations Director, Banking Sector

    0/0

    Tailored Corporate Delivery That Worked

    "The corporate ITIL 5 programme was tailored to our manufacturing IT context and scheduled around shift work. Coordination was smooth and the trainer kept the sessions practical and engaging for the whole team."

    Sophia Huang

    Learning and Development Manager, Manufacturing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Shanghai employers in banking, technology, manufacturing and shared services. It supports roles from service desk analyst to IT service delivery and operations manager, where structured service management skills are in demand.

    General

    Is the ITIL 5 Foundation certification worth it in Shanghai?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Shanghai employers in banking, technology, manufacturing and shared services. It supports roles from service desk analyst to IT service delivery and operations manager, where structured service management skills are in demand.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, covering digital product and service management, the ITIL Value System and the guiding principles. It is designed for IT and business professionals at any stage who want a current foundation in modern service management.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge is required, which makes it accessible to professionals new to service management as well as those with hands-on experience.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD points within the three-year certification cycle. You can confirm current renewal options through your PeopleCert account.

    Why choose Invensis Learning for ITIL 5 training?

    Invensis Learning offers PeopleCert and AXELOS aligned courseware, experienced ITSM trainers, flexible delivery and structured exam preparation. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we support you from enrolment through to the ITIL 5-F exam.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support, plus a course completion certificate. Speak with a learning advisor to confirm what each plan includes and to request a quote.

    How much does ITIL 5 Foundation training cost in Shanghai?

    Training fees vary by format and provider, so pricing in Shanghai is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for a tailored quote that fits your chosen delivery mode.

    Is the exam fee included in the training price?

    Exam arrangements depend on the package you choose. The PeopleCert exam fee is set and billed by PeopleCert and may be bundled or purchased separately. Ask a learning advisor which option applies to your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and delivery teams in Shanghai. Contact us for a group quote tailored to your team size and goals.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and made up of 40 single-answer, multiple-choice questions. It is delivered by PeopleCert through OnVUE online proctoring, available 24/7, or at authorised test centres worldwide.

    How many questions are there and what is the duration?

    The exam has 40 questions and a duration of 60 minutes. You need 26 correct answers, which is 65 percent, to pass. The closed-book format tests your understanding of the ITIL 5 key concepts and Value System.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65 percent, or 26 out of 40 questions answered correctly. The course and mock exams help you build broad understanding across all nine topic areas so you sit the exam well prepared.

    What if I do not pass the exam on the first attempt?

    If you do not pass first time, you can re-sit the PeopleCert exam, and our trainers help you target the topics that need more work. Our mock exams and practice questions are designed to build readiness and reduce that risk.

    How do I schedule and take the ITIL 5-F exam?

    You schedule the exam through PeopleCert, choosing OnVUE online proctoring from home or office, or an authorised test centre. Our team guides you through the booking steps so you can sit the exam when you feel ready.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers nine topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The trainer introduces every concept from the ground up, and practical examples make the material easy to follow for those new to service management.

    What learning resources and materials are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams and topic-wise quizzes, plus trainer guidance throughout the programme. These resources help you reinforce understanding and prepare confidently for the ITIL 5-F exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the latest concepts, including the ITIL Value System and value stream mapping.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The official ITIL 5 Foundation certificate is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Shanghai?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Shanghai. See upcoming schedules or ask an advisor for the next available batch.

    How soon can I start the training?

    New batches open regularly across live virtual and classroom formats. Once you enrol you receive immediate access to schedules and learning resources. Contact a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that fits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment, and a learning advisor will guide you through the options.