Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Value

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, and ITIL 5 Foundation certification training in Shenzhen gives professionals a clear, supported route to earning it. The credential introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. This training suits IT and business professionals at any stage, from service desk and operations staff to delivery leads and managers in Shenzhen's technology, telecom, electronics and fintech employers. You learn how value is co-created, how the four dimensions and seven guiding principles work, and how the product and service lifecycle delivers outcomes in the digital era. If you want a recognised, future-focused service management credential, ITIL 5 Foundation is the place to start. Begin your certification journey with Invensis Learning and a globally trusted training partner.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Value

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ShenzhenDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Value of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in ShenzhenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Shenzhen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Path in ShenzhenRoles, Sectors and Salary Outlook

    Service management talent is in strong demand across Shenzhen, a tier-1 technology hub home to Huawei, Tencent, ZTE, DJI, BYD and Ping An. As local employers scale digital products, cloud platforms and AI services, professionals who can connect IT delivery to value are increasingly sought after. Demand spans the ladder, from service desk and ITSM analyst roles to service delivery, operations and IT leadership, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Shenzhen

    ITIL 5 Foundation is more than a credential. It is a career advantage for professionals who connect IT to business value. Join Shenzhen's service management community and start your journey today.

    Your Shenzhen Career Transformation

    Your Career Before and After ITIL 5

    The Shift This Certification Delivers

    Shenzhen's digital economy is expanding fast with AI, cloud and smart manufacturing, and employers increasingly separate professionals who understand service value from those who do not. Here is which side of that line you want to be on.

    Sources: worldsalaries, Glassdoor, PayScale, ERI SalaryExpert (China and Shenzhen) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Shenzhen Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Shenzhen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build for Digital Service ManagementBuilt on the ITIL Value System

    Skills covered in ITIL 5 Foundation training span the full framework, from digital product and service concepts to the ITIL Value System, lifecycle and management practices. By the end of the programme, you can explain how organisations create and improve value, and apply the ITIL guiding principles at work.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services, how value is created in digital environments, and why continual improvement is foundational to ITIL 5. This is the core opener for skills covered in ITIL 5 Foundation training.

    Value Co-Creation with Stakeholders

    Describe how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability to deliver results customers actually want.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to managing products and services.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital workplaces.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Recognise the role of ITIL management practices and how official practice guides support consistent, effective ways of working across modern service organisations.

    Continual Improvement and Value Streams

    Embed continual improvement across the lifecycle and apply value stream mapping and management to remove waste and improve the flow of value end to end.

    Who Should TakeITIL V5 Foundation Certification Training in Shenzhen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in ShenzhenExpert-Led, Accredited and Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Shenzhen who want to build modern service management capability and pass the ITIL 5 Foundation exam. As a PeopleCert Accredited Training Organisation, our programmes combine accredited trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation for ITIL qualifications
    • Experienced, accredited trainers with real ITSM practitioner expertise
    • Flexible formats: live online, classroom and corporate group training
    • Official AXELOS-aligned ITIL 5 Foundation courseware and resources
    • Practice questions, mock exams and exam-day readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Shenzhen and worldwide

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ShenzhenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Shenzhen

    Futian Shangri-La Hotel Shenzhen, 4088, Yitian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong Province, 518048, China

    ITIL Version 5 Foundation Training Location in Shenzhen

    The Westin Shenzhen Nanshan, 9028-2, Qiaocheng West Street, Huaxia Street Community, Shahe Street, Nanshan District, Shenzhen, Guangdong Province, 518053, China

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    Corporate ITIL 5 Foundation Training in ShenzhenFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Shenzhen and global sites

    Leading Organisations

    TencentHuaweiZTEPing AnBYDSF Express

    What Our Learners Say

    Passed on My First Attempt

    "The training made the ITIL Value System and the four dimensions easy to grasp, and the mock exams matched the real test well. I passed the ITIL 5 Foundation exam on my first attempt and now apply the guiding principles every day on the service desk."

    Li Wei

    IT Service Desk Analyst

    0/0

    Practical and Well Structured

    "Very practical sessions on the product and service lifecycle. The trainer linked every topic to real situations in our technology team, which made the concepts stick. The exam prep resources were genuinely useful."

    Chen Jing

    Service Desk Team Lead

    0/0

    Helped Me Move into Operations

    "I moved from a support role into IT operations, and ITIL 5 Foundation gave me the framework and confidence to do it. The continual improvement and value stream content was the most valuable part for me."

    Zhang Hao

    IT Operations Analyst

    0/0

    Strong Impact on Our Service Team

    "We trained our whole service team and now everyone shares the same service value language. Incident handling and prioritisation improved within weeks, and the customised onsite schedule fitted our shifts perfectly."

    Wang Fang

    IT Service Delivery Manager, Fintech

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead in manufacturing, I needed a provider who could deliver consistent ITIL training across several sites. Invensis Learning handled coordination smoothly and the trainers tailored examples to our operations."

    Liu Yang

    Head of Learning and Development, Manufacturing

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that proves you understand modern digital product and service management. In Shenzhen's technology, fintech and manufacturing sectors, certified professionals are valued for linking IT delivery to business value, which supports stronger roles and earning potential.

    General

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that proves you understand modern digital product and service management. In Shenzhen's technology, fintech and manufacturing sectors, certified professionals are valued for linking IT delivery to business value, which supports stronger roles and earning potential.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces the ITIL Value System, the product and service lifecycle, the four dimensions, the seven guiding principles and ITIL management practices for the digital era.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals at any stage, including service desk staff, IT operations professionals, analysts, and managers. There are no formal prerequisites, so it is open to anyone wanting to understand modern service management in Shenzhen and beyond.

    Is ITIL 5 Foundation recognised in Shenzhen?

    Yes. ITIL is a globally recognised framework, and ITIL 5 Foundation is valued by employers across China and worldwide, including Shenzhen's technology, telecom, electronics, fintech and logistics organisations that run large digital service operations.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes official AXELOS-aligned courseware, expert-led sessions, practice questions, mock exams and learner support. Inclusions vary by format. For exact details and a quote in your currency, request a learning advisor callback.

    How much does ITIL 5 Foundation training cost in Shenzhen?

    Pricing depends on the format you choose, such as live online, classroom or corporate group training. Local training is quoted on request, and the PeopleCert exam fee is billed separately under regional pricing. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    The exam is purchased and delivered by PeopleCert, often as part of a combined training and exam package. Whether it is bundled depends on the option you select. Ask a learning advisor which packages include the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Shenzhen. Request a group quote for your team and we will tailor the programme to your needs.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and delivered by PeopleCert.

    How many questions are on the exam and what is the duration?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). You answer the questions within that time under closed-book conditions.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 percent, which means answering 26 of the 40 questions correctly. Focusing on broad understanding across all nine syllabus topic areas is the best way to prepare.

    How and where do I take the exam?

    You can take the exam online through the PeopleCert OnVUE online proctoring system, available 24/7, or at a PeopleCert authorised test centre. There are no formal prerequisites to sit the exam.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam, and our prep resources and trainer support are designed to help you succeed. Confirm the current resit policy and any fees on the PeopleCert portal before rebooking.

    Course Content

    Can a beginner take ITIL 5 Foundation, or do I need experience?

    Beginners are welcome. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or ITSM knowledge is required. The training builds understanding from the ground up, with practical examples and support throughout.

    What topics are covered in the training?

    The training covers nine syllabus areas: digital product and service concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources and materials are provided?

    You receive official AXELOS-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus to support your study and exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and examined by PeopleCert, including the updated ITIL Value System and value stream content.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 evolves the framework for the digital era with an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System that builds on the ITIL 4 Service Value System.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Shenzhen.

    How soon can I start?

    New batches open regularly across online and classroom formats. See upcoming schedules on our site, or ask a learning advisor about the next available cohort that suits your timezone and preferences.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.