Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Why It MattersYour Entry into Modern Service Management

    ITIL 5 Foundation certification training in Adelaide gives you the modern IT service management knowledge that employers across South Australia now expect. The ITIL Version 5 Foundation (ITIL 5 Foundation) credential is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered and examined by PeopleCert, and it introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. This course suits IT and business professionals at any career stage, from service desk and support analysts to managers moving into service delivery, change and continual improvement roles. There are no formal prerequisites, so you can start building in-demand capability straight away. With Adelaide's defence, space, cyber and government technology sectors expanding, certified service management professionals are increasingly sought after. Train with Invensis Learning to move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Adelaide, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Why It MattersYour Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Adelaide, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AdelaideDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Value of Getting ITIL 5 CertifiedBenefits for Adelaide Professionals

    ITIL V5 Foundation Exam Format in AdelaideWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Adelaide

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in AdelaideRoles, Demand and Earning Outlook

    ITIL 5 Foundation has become a practical marker of modern service management capability across Adelaide, valued by defence contractors, government agencies, managed-services providers and cyber firms that run complex, service-critical IT. As AUKUS, Lot Fourteen and government digital programs scale, employers increasingly want professionals who can apply the ITIL Value System and guiding principles. Roles range from service desk analyst to service delivery and change manager, and here is what the market is telling us right now.

    Market Forces Driving ITIL Demand in Adelaide

    ITIL 5 Foundation is more than a credential. It is a fast route into Adelaide's service-led IT roles. Join professionals who turn modern service management into career momentum. Start your journey today.

    Your Adelaide Career Transformation

    Your Service Management Career, Before and After

    The ITIL 5 Transformation

    Adelaide's IT market is expanding with defence, space and government investment, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SEEK, Glassdoor (Australia) 2026.

    How to Get ITIL V5 Founfdation Certified in Adelaide Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Adelaide is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build with ITIL 5 FoundationCapabilities You Can Apply at Work

    Skills covered in ITIL 5 Foundation range from core service management concepts to value co-creation, the ITIL Value System and continual improvement. By the end of the course you can apply modern, value-led practices to the services you run every day.

    Digital Service Management Foundations

    Understand what defines digital products and services, how value is created, and how the product and service lifecycle keeps that value flowing from discovery through to delivery and support.

    Value Co-Creation in Practice

    Learn how providers, consumers and stakeholders create value together by balancing outcomes, costs, risks, experience and sustainability across modern digital services.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers for every service you support.

    The ITIL Value System

    Connect guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that drives ongoing value.

    The ITIL Guiding Principles

    Put principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to work in real service decisions.

    Practices and Continual Improvement

    Explore ITIL's management practices, continual improvement, and Value Stream Mapping and Management so you can keep services efficient and improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Adelaide?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in AdelaideAccredited, Expert-Led and Adelaide-Ready

    As a trusted ITIL Version 5 Foundation training company in Adelaide, Invensis Learning delivers ITIL 5 Foundation training for individual professionals and organisations across Adelaide that want modern, value-led service management capability and a clear path to the PeopleCert exam. Our programmes combine accredited, AXELOS-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • AXELOS-aligned courseware delivered through accredited training
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured exam preparation mapped to the PeopleCert ITIL 5 syllabus
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries
    • Competitive pricing for individual and team enrolments

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AdelaideInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Adelaide

    Mayfair Hotel, 45 King William St, Adelaide SA 5000, Australia

    ITIL Version 5 Foundation Training Location in Adelaide

    Hilton Adelaide, 233 Victoria Square, Adelaide SA 5000, Australia

    corporate banner

    ITIL 5 Corporate Training in AdelaideFor Your Service Goals

    • Suitable for small, medium and large teams
    • Customised schedules aligned to team availability
    • Delivery via onsite, live virtual or hybrid formats
    • Accredited, AXELOS-aligned trainers with industry experience
    • Role-based, sector-relevant service management examples
    • Dedicated coordination and learner support for groups
    • Scalable delivery across Adelaide and national sites

    Leading Organisations

    BAE SystemsLeidosSaab AustraliaASCNova SystemsDatacom

    What Our Learners Say

    Cleared the Exam and Gained Real Clarity

    "The ITIL 5 Foundation course finally connected the dots between the support work I do every day and the bigger service value picture. The guiding principles and lifecycle topics were taught clearly, and I passed the PeopleCert exam first time."

    Liam Hughes

    Service Desk Analyst

    0/0

    Beginner Friendly and Very Practical

    "I had no prior ITIL background and the trainer made the Value System and four dimensions easy to follow. The practice questions matched the exam style well, and I now use the concepts in my day-to-day support role."

    Chloe Bennett

    IT Support Specialist

    0/0

    Great Stepping Stone into ITSM

    "Solid, well-structured sessions on value co-creation and continual improvement. The live virtual format suited my schedule, and the application examples helped me move into change coordination with more confidence."

    Daniel Wong

    Change Coordinator

    0/0

    Standardised How Our Team Works

    "We enrolled our service desk team and the shared ITIL language made an immediate difference to how we handle incidents and changes. The corporate delivery was flexible and the trainer tailored examples to our managed-services context."

    Megan Foster

    IT Service Delivery Lead, Managed Services

    0/0

    Reliable Partner for Team Upskilling

    "Invensis Learning delivered ITIL 5 Foundation across two of our teams with consistent quality and strong support. The accredited courseware and reporting made it easy to track progress and build a common service mindset."

    Andrew Clarke

    Learning and Development Manager, Defence Technology

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    BrisbaneCanberraHobartMelbournePerthSydney

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any stage, and no prior experience is required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any stage, and no prior experience is required.

    Is ITIL 5 Foundation worth it for professionals in Adelaide?

    Yes. ITIL 5 Foundation gives you a globally recognised service management credential at a time when Adelaide's defence, government, cyber and managed-services employers are expanding their IT teams. It validates modern, value-led skills and supports progression into service delivery and change roles.

    Is the ITIL 5 Foundation credential recognised in Adelaide?

    Yes. ITIL is the most widely adopted IT service management framework worldwide, and the ITIL 5 Foundation credential from AXELOS and PeopleCert is valued by employers across Adelaide, Australia and globally.

    Do I need prior ITIL experience to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point into modern IT service management for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew it by earning 60 CPD points within each three-year certification cycle, as specified by PeopleCert.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, an updated ITIL Value System, and Value Stream Mapping and Management for the modern digital era.

    Pricing

    How much does ITIL 5 Foundation training cost in Adelaide?

    Training fees vary by format, such as live virtual, classroom or corporate group training, and are available on request. The PeopleCert exam fee is billed separately. Request a quote for current Adelaide pricing and upcoming batches.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited, AXELOS-aligned courseware, practice questions, exam-focused preparation, learner support and a course completion certificate. Confirm the inclusions for your chosen format with a learning advisor.

    Is the exam fee included in the training price?

    Exam arrangements vary by package. The PeopleCert exam fee is set and billed by PeopleCert and may be bundled or purchased separately. Ask us which option applies to your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a tailored quote for your team.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book test of 40 multiple-choice, single-answer questions based on the ITIL 5 Version 5.0 syllabus from AXELOS and PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and an allotted time of 60 minutes (one hour). It is closed book throughout.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus your preparation across all nine topic areas of the syllabus.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam through PeopleCert online proctoring, available 24/7 via OnVUE, or at a PeopleCert authorised test centre. Both options use the same closed-book, multiple-choice format.

    What happens if I do not pass the exam the first time?

    You can resit the exam under PeopleCert's re-sit policy. Our training includes practice questions and exam-focused preparation to help you build readiness and confidence before your attempt.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    What will I learn in ITIL 5 Foundation?

    You will learn how value is co-created across digital services, how the ITIL Value System brings governance, practices and improvement together, and how to apply the guiding principles and four dimensions to everyday service decisions.

    Are practice tests and materials included?

    Yes. The programme includes accredited courseware, practice questions, quizzes and exam-style assessments so you can identify weak areas and build readiness before the PeopleCert exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 syllabus published by AXELOS and PeopleCert, so you study the latest concepts and terminology.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites. The training is structured to take beginners from core concepts through to exam readiness in a clear, supported way.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose an upcoming batch in live virtual, classroom or self-paced format. Once enrolled you receive access to schedules, courseware and resources. Talk to a learning advisor to pick a start date.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    What are the eligibility requirements to enrol?

    There are no eligibility requirements. ITIL 5 Foundation is open to all, with no formal education or work-experience prerequisites, so anyone can enrol and begin learning.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.