Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry Point to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the digital product and service management practices that modern IT teams depend on. ITIL 5 Foundation certification training in Brisbane gives you a current, globally recognised credential and the shared language to create and improve value across the product and service lifecycle. This programme suits IT and business professionals at any stage, from service desk and operations staff to managers moving into service delivery roles. You learn the ITIL Value System, the four dimensions, the guiding principles and continual improvement, all mapped to the 40-question PeopleCert exam. With Brisbane employers across government, financial services and resources modernising their IT operating models, an entry-level ITIL credential is a practical first step. Start your ITIL 5 journey with Invensis Learning and build skills that transfer across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brisbane, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry Point to Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brisbane, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BrisbaneDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationCareer-Ready Service Management Skills

    ITIL V5 Foundation Exam Format in BrisbaneWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Brisbane

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Lead in BrisbaneRoles, Demand and Earning Outlook

    ITIL is one of the most requested IT service management frameworks among Brisbane employers, from Queensland Government and eHealth Queensland to financial services and resources companies modernising their IT operations. An entry-level ITIL 5 credential signals that you understand modern service management, opening roles from service desk analyst through to service delivery manager. Here is what the local market is telling us right now.

    What Is Driving Demand for ITIL Skills in Brisbane

    ITIL 5 Foundation is a practical first step into modern IT service management. Join Brisbane professionals building current, in-demand skills. Start your ITIL journey today.

    Your Brisbane Career Transformation

    Your IT Career Before and After ITIL 5,

    The Shift This Credential Delivers

    Brisbane's IT job market increasingly rewards professionals who can show formal, current service management knowledge, not just hands-on experience. Here is the gap an entry-level ITIL credential helps you close.

    Sources: Glassdoor, SEEK, PayScale (Australia and Brisbane) 2026.

    How to Get ITIL V5 Founfdation Certified in Brisbane Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Brisbane is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationCapabilities You Can Apply at Work

    ITIL 5 Foundation training gives you a practical grasp of modern IT service management. By the end you can describe the ITIL Value System, apply the guiding principles, and support value across the product and service lifecycle, all mapped to the PeopleCert exam.

    Modern Digital Service Management

    Learn how modern digital products and services are managed end to end. You will understand value creation, the lifecycle stages, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation and Stakeholders

    Explain how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability in service decisions.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Describe how the ITIL Value System brings together governance, the guiding principles, value chain activities, management practices and continual improvement.

    The Guiding Principles

    Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple, to make better service decisions in real digital environments.

    Management Practices and Improvement

    Understand the role of ITIL's management practices, continual improvement, and value stream mapping in delivering consistent, reliable digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Brisbane?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in BrisbaneAccredited Training, Expert-Led Support

    Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and teams across Brisbane and Queensland. As a PeopleCert partner and trusted ITIL Version 5 Foundation training company in Brisbane, we combine official courseware, experienced trainers and flexible delivery so you can prepare for the exam with confidence. Whether you enrol as an individual or arrange training for your team, you get a professional learning experience built around practical understanding, current framework knowledge and dependable support.

    • PeopleCert partner delivering official ITIL 5 Foundation courseware
    • Accredited, experienced trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive materials, practice tests and exam simulators
    • Dedicated learner support before, during and after training
    • Trusted globally with regional support across Australia
    • Practical, scenario-based learning you can apply at work

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BrisbaneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Brisbane

    Emporium Hotel South Bank, 267 Grey St, South Brisbane QLD 4101

    ITIL Version 5 Foundation Training Location in Brisbane

    W Brisbane, 81 N Quay, Brisbane City QLD 4000

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    ITIL 5 Training for Brisbane TeamsUpskill IT Service Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules aligned to your team's availability
    • Delivery via onsite, live virtual or blended formats
    • Accredited trainers with real service management expertise
    • Role-based examples relevant to Brisbane organisations
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Queensland and beyond

    Leading Brisbane Employers

    SuncorpBank Of QueenslandTechnologyOneData#3AurizonEnergy Queensland

    What Our Learners Say

    A Clear Framework for Service Desk Work

    "The ITIL 5 Foundation course finally gave me a clear framework for the work I was already doing on the service desk. The trainer's examples made the guiding principles easy to apply, and I passed the PeopleCert exam first go."

    Liam Bennett

    Service Desk Analyst

    0/0

    Helped Me Step up into Service Management

    "Moving from IT support into a service management role felt achievable after this training. The ITIL Value System and continual improvement modules were practical and very well explained."

    Chloe Nguyen

    IT Support Specialist

    0/0

    Current Content and Realistic Practice

    "Clear, current content on digital service management. The mock questions matched the real exam well, and the live online sessions fit neatly around my work schedule."

    Ethan Walsh

    IT Operations Coordinator

    0/0

    Immediate Lift in Our Service Desk

    "We trained our Brisbane service desk team with Invensis Learning and saw immediate improvement in how they handle incidents and communicate with the business. The corporate delivery was flexible and well coordinated."

    Sarah Thompson

    IT Service Delivery Lead, Financial Services

    0/0

    A Shared Language for Our Team

    "Standardising our team on ITIL 5 gave us a shared language across service management. The trainer tailored examples to our public sector environment, which made adoption much easier."

    Mark Davies

    Learning and Development Manager, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices used to create and improve value across the service lifecycle.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices used to create and improve value across the service lifecycle.

    Who should take ITIL 5 Foundation training in Brisbane?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, IT operations teams, analysts and managers moving into service delivery roles. There are no formal prerequisites, so beginners are welcome.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL is one of the most requested service management frameworks among Brisbane employers across government, finance and resources. The credential helps you qualify for ITSM roles, where service delivery and IT manager salaries average around A$140,000 to A$150,000.

    Is ITIL 5 Foundation recognised in Brisbane and Australia?

    Yes. ITIL is a globally recognised framework, and the ITIL 5 Foundation credential from PeopleCert is valued by employers across Australia and worldwide, including Queensland Government, financial services and managed service providers.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. You renew it by earning 60 CPD points within each three-year certification cycle, as specified by PeopleCert.

    Do I need prior ITIL experience to start?

    No. ITIL 5 Foundation has no formal prerequisites and assumes no prior ITIL or service management knowledge, making it a practical entry point for new and experienced IT professionals alike.

    Pricing

    How much does ITIL 5 Foundation training cost in Brisbane?

    ITIL 5 Foundation training fees vary by format and provider and are available on request. The PeopleCert exam fee is billed separately. Contact us for a tailored quote or to ask about group pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes official PeopleCert-aligned courseware, practice questions, mock exams, exam simulator access, learner support and a course completion certificate. The exam voucher may be bundled depending on the package.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher, while others price the exam separately. Speak with a learning advisor to confirm what your enrolment includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams in Brisbane and across Queensland. Request a group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation syllabus from PeopleCert. It spans nine topic areas, from the ITIL Value System to continual improvement.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct answers, a score of 65%, to pass.

    How long is the ITIL 5 Foundation exam?

    You have 60 minutes (one hour) to complete the 40-question exam. Additional time may be available for candidates sitting the exam in a non-native language, per PeopleCert policy.

    How do I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. Your training provider can guide you through booking.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam. Our training includes preparation support, mock exams and an exam simulator to help you succeed, and selected plans offer retake options. Contact us about resit support.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. Attending an accredited training course is recommended but not mandatory.

    Course Content

    What topics does ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation training?

    Yes. The course assumes no prior ITIL knowledge and is designed for beginners as well as experienced IT staff. Trainers use practical examples and exercises to make the concepts easy to apply.

    What learning resources are provided?

    You receive official PeopleCert-aligned courseware, practice questions, mock exams, an exam simulator, and topic-wise quizzes to reinforce each area of the syllabus.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements. Passing the PeopleCert exam separately awards the official ITIL 5 Foundation certification.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Brisbane?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule in Brisbane.

    When can I start the training?

    New batches run regularly. You can join an upcoming live online or classroom cohort, or arrange a corporate schedule for your team. See upcoming schedules or speak with an advisor to get started.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.