Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Our ITIL 5 Foundation certification training in Canberra prepares IT and business professionals to apply this modern framework with confidence. ITIL is owned and published by AXELOS, with examinations delivered by PeopleCert. The current edition, ITIL 5 (Version 5.0), evolves the framework for the digital era, adding a clear product and service lifecycle and dedicated Value Stream Mapping and Management. The credential suits service desk staff, ITSM analysts, project team members and managers across Canberra's federal government, defence and ICT services employers. Delivered in live virtual and classroom formats, the training gives you the knowledge, practice and support to pass the ITIL 5 Foundation exam and start applying service management at work.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canberra, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canberra, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CanberraDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationCareer Value for ACT Professionals

    ITIL V5 Foundation Exam Format in CanberraWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Canberra

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL 5 Foundation Training in Canberra Pays OffRoles, Demand, Pay

    ITIL is the most widely adopted service management framework across Canberra's federal government, defence and ICT services employers, where standardised, well-governed IT services are essential. As agencies modernise their service desks, adopt ITSM platforms and run digital transformation programs, ITIL-literate professionals are in steady demand. Roles range from Service Desk Analyst and Incident or Problem Manager through to Change Manager, Service Delivery Manager and IT service management lead, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Canberra

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for the service challenges Canberra organisations face every day. Join professionals who bring structure, quality and value to IT services. Start your journey today.

    Your Canberra Career Transformation

    Your Career Before and After ITIL 5 Foundation

    A Clear Canberra Advantage

    Canberra's IT market is shaped by government digital transformation, cyber uplift and ICT modernisation, and employers increasingly separate service-literate professionals from the rest. Here is which side of that line you want to be on.

    Sources: SEEK, PayScale, Hays FY25/26 Salary Guide (Australia/ACT) 2026.

    How to Get ITIL V5 Founfdation Certified in Canberra Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Canberra is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

    This ITIL 5 Foundation training covers the full Foundation syllabus, so you will learn the core concepts, the ITIL Value System, the guiding principles and the service lifecycle that underpin modern service management. By the end, you can apply ITIL language and practices in your day-to-day work.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created, and how products and services are managed across their lifecycle in today's IT environment.

    Value Co-Creation in Service Delivery

    Learn how providers, consumers and stakeholders co-create value by balancing outcomes, costs, risks, experience and sustainability, moving from output thinking to outcomes.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for balanced service delivery.

    The Seven ITIL Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real situations.

    The Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and see how each stage connects to create and sustain value.

    Continual Improvement and Value Streams

    Build continual improvement into everyday work and use Value Stream Mapping and Management to remove waste and steadily lift service quality and flow.

    Who Should TakeITIL V5 Foundation Certification Training in Canberra?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningYour ITIL Training Partner in Canberra

    As a trusted ITIL Version 5 Foundation training company in Canberra, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building modern service management capability and preparing for the ITIL 5 Foundation exam. Our programs combine accredited trainers, flexible delivery, organised PeopleCert-aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited, experienced trainers with real ITSM and ITIL delivery expertise
    • Flexible formats: live online, classroom and corporate group training
    • PeopleCert and AXELOS aligned ITIL 5 courseware and learning resources
    • Structured exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals, teams and ACT organisations
    • Practical, scenario-based learning you can apply at work
    • Trusted by professionals and organisations across many industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CanberraInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Canberra

    Avenue Hotel Canberra 80 Northbourne Ave, Braddon Canberra ACT 2602, Australia

    ITIL Version 5 Foundation Training Location in Canberra

    Hotel Realm, 18 National Circuit, Canberra ACT 2600, Australia

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    Corporate ITIL 5 Foundation TrainingFor Canberra Agencies

    • Customised ITIL training for agencies, PMOs and ICT teams
    • Flexible delivery through live online, onsite or hybrid formats
    • Accredited trainers with public sector and enterprise ITSM experience
    • Schedules aligned with your team's availability
    • Role-based, real-world service scenarios for stronger application
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Canberra and Australia

    Leading Organisations

    Services AustraliaDepartment Of DefenceData#3NEC AustraliaLeidosKPMG

    What Our Learners Say

    Passed the Exam on My First Sitting

    "The ITIL 5 Foundation training made the value system and guiding principles genuinely click for me. The mock questions matched the real exam style and I passed on my first sitting, then started using the ideas at our service desk straight away."

    Liam Patterson

    Service Desk Team Lead

    0/0

    Clear, Practical and Well Explained

    "I came from a technical support background and finally understand how services create value end to end. The trainer used clear examples and the four dimensions and lifecycle topics were explained really well."

    Aanya Sharma

    IT Support Analyst

    0/0

    Strong Exam Preparation

    "Well paced sessions and strong exam preparation. The continual improvement and value stream content was the most useful part for my incident management role, and the support after the course was helpful."

    Megan O'Brien

    Incident Manager

    0/0

    A Shared Language Across Our Team

    "We trained a cross-team group and now everyone shares the same service management language. Incident and change handovers are smoother and the trainer tailored examples to our public sector context."

    David Nguyen

    ICT Capability Manager, Federal Government

    0/0

    Flexible Delivery with Real Impact

    "The corporate delivery was flexible around our roster and the content mapped neatly to how we run services. Our analysts came away more confident and we have already seen better consistency in service quality."

    Sarah Whitfield

    Head of Service Delivery, Public Sector

    0/0



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    Happy Learners

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    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle, giving you a recognised first credential in modern service management.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle, giving you a recognised first credential in modern service management.

    Who should take ITIL 5 Foundation training in Canberra?

    The course suits service desk staff, ITSM analysts, project team members, and IT and business managers who want a shared service management framework. In Canberra it is especially valuable for professionals in federal government, defence and ICT services roles.

    Is ITIL 5 Foundation recognised in Australia?

    Yes. ITIL is a globally recognised framework and ITIL 5 Foundation is a PeopleCert credential valued by employers across Australia, including government agencies, defence and ICT services organisations that run large IT service operations.

    Is the ITIL 5 Foundation worth it for my career?

    For most IT professionals, yes. ITIL 5 Foundation opens roles such as Service Desk Analyst, Incident or Problem Manager, Change Manager and Service Delivery Manager, where ACT salaries are strong. It is also a stepping stone to higher ITIL 5 qualifications. Talk to a learning advisor to map it to your goals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Canberra?

    Training is usually offered as a combined training and exam package, with the price varying by format and schedule. Local pricing is quoted in Australian dollars. Contact us for current fees and to request a quote for your preferred batch.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also bundle the exam voucher. Confirm the exact inclusions for your chosen format with our team.

    Is the exam fee included in the training price?

    It depends on the package. Many ITIL 5 Foundation packages bundle the PeopleCert exam voucher with training, while some are training only. We will confirm whether the exam is included before you enrol. Ask a learning advisor for a clear, itemised quote.

    Do you offer group or corporate discounts for ITIL training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, agencies and directorates across the ACT. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It covers nine topic areas drawn from the ITIL 5 Foundation syllabus.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding across all nine topic areas rather than memorising any single section.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 5 scheme, so no prior ITIL or service management knowledge is required.

    What happens if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam. A reexamination fee applies, and our trainers help you review weak topic areas before you try again. Confirm the current resit policy and fees with PeopleCert through our team.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior ITIL or IT experience to take this course?

    No prior experience is needed. ITIL 5 Foundation is designed as an entry point, and the training builds concepts from the ground up. It is beginner friendly while still useful for experienced IT staff formalising their knowledge.

    What learning resources are provided?

    You receive PeopleCert-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance to support your revision and exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, including the updated ITIL Value System and value stream content.

    Will I receive a certificate after the training?

    You receive a course completion certificate after attending the training. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to course details and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Canberra?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the ITIL 5 Foundation training?

    New batches run regularly across live online and classroom formats, so you can usually start within days. Check the latest schedule or speak with a learning advisor to find a batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.