Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Gateway to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, and it introduces the core ideas behind modern digital product and service management. It is the recognised starting point for professionals who want to align IT services with real business value in today's digital era. ITIL 5 Foundation certification training in Perth suits IT and business professionals across the city's mining, energy, government, healthcare and financial services employers, where strong service management underpins large, technology-driven operations. You learn the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle and the key management practices. Whether you are starting out in IT service management or formalising years of hands-on experience, ITIL 5 Foundation gives you a globally recognised credential. Start your ITIL 5 journey with Invensis Learning and build the skills Perth employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Perth, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Gateway to Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Perth, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PerthDo You Qualify for the ITIL V5 Foundation Exam?

    What ITIL 5 Foundation Does for Your CareerBenefits for Individuals and Teams

    ITIL V5 Foundation Exam Format in PerthWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Perth

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in PerthRoles, Demand and Earning Outlook

    ITIL is the most widely adopted IT service management framework, and ITIL 5 Foundation is increasingly valued by Perth employers in mining, energy, government, finance and managed IT services. As organisations modernise service delivery and respond to rising cyber risk, certified professionals who can align IT with business value are in demand. Roles range from service desk analyst to incident manager and IT service delivery manager, and here is what the local market shows right now.

    Why IT Service Management Skills Are in Demand in Perth

    ITIL 5 Foundation is more than a certificate. It is the modern service management language Perth employers increasingly expect. Build the skills that connect IT to business value and start today.

    Your Perth Career Transformation

    Your Before and After with ITIL 5 Foundation

    The Shift Perth Employers Notice

    Perth's IT and digital services market is modernising fast, and employers increasingly separate professionals who can run service management to a recognised framework from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SEEK (Perth and Western Australia) 2026.

    How to Get ITIL V5 Founfdation Certified in Perth Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Perth is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will GainBuilt on the ITIL 5 Syllabus

    ITIL 5 Foundation training gives you the language and practices to plan, deliver, support and continually improve modern digital services. By the end of the course you can apply the ITIL Value System and guiding principles to real workplace situations and you are ready for the foundation exam.

    Digital Product and Service Concepts

    You will learn the core concepts of modern digital product and service management, including what sets digital services apart and how value is created across the product and service lifecycle.

    The ITIL Value System

    Understand how guiding principles, governance, the value chain, management practices and continual improvement combine into one integrated system that drives ongoing value.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to service management.

    The Guiding Principles

    Use the ITIL guiding principles, such as focus on value, start where you are and progress iteratively with feedback, to make better day-to-day decisions.

    Lifecycle and Management Practices

    Understand the product and service lifecycle from discovery to delivery and support, the key ITIL management practices, and Value Stream Mapping and Management.

    Who Should TakeITIL V5 Foundation Certification Training in Perth?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation in Perth?Your Accredited Training Partner

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited, instructor-led ITIL 5 Foundation training for individuals and organisations across Perth and Western Australia. Our courses are led by experienced, certified trainers and aligned to the AXELOS and PeopleCert ITIL 5 syllabus, with flexible live online and onsite formats that fit working professionals. Whether you enrol as an individual or train a whole team, you get organised courseware, practical examples and dedicated support before, during and after the course, backed by our ISO 9001 and ISO 27001 certified quality and security standards.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL 5 syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible live online and onsite classroom training for Perth professionals
    • Structured courseware, practice questions and exam readiness support
    • Corporate and group training tailored to your team and sector
    • Dedicated learner support before, during and after the course
    • ISO 9001 and ISO 27001 certified quality and information security standards
    • Trusted by professionals and organisations across many industries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PerthInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Perth

    Crown Towers Perth, Great Eastern Hwy, Burswood WA 6100, Australia

    ITIL Version 5 Foundation Training Location in Perth

    Aloft Perth, The Springs, 27 Rowe Ave, Rivervale WA 6103, Australia

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    Corporate ITIL 5 Foundation in PerthUpskill Teams at Scale

    • Customised ITIL 5 training for IT operations, service desk and project teams
    • Flexible onsite, live virtual or hybrid delivery across Perth
    • Schedules aligned to your team's availability and shift patterns
    • Sector-relevant examples for mining, energy, government and finance
    • Volume pricing and dedicated coordination for group enrolments
    • Progress tracking, assessments and post-training support
    • Consistent service management practice across business units

    Trusted by Leading Employers

    BHPRio TintoWoodside EnergyFortescueBankwestTelstra

    What Our Learners Say

    A Real Step up in My IT Career

    "I moved from a service desk role into incident management after getting ITIL 5 Foundation certified. The trainer explained the value system and guiding principles in a way I could use at work straight away."

    Liam Bennett

    Service Desk Team Lead

    0/0

    Well Prepared for the Exam

    "The course made the new digital product and service focus of ITIL 5 click for me. The practice questions and mock exam meant I walked into the PeopleCert exam feeling ready."

    Chloe Nguyen

    IT Support Analyst

    0/0

    Practical and Relevant to My Job

    "Clear, practical and well paced. I work for a mining services company and could immediately see how the four dimensions and continual improvement apply to our IT operations."

    Ethan Wright

    IT Operations Coordinator

    0/0

    Great Outcome for Our Team

    "We trained our whole service management team with Invensis Learning. The onsite delivery and sector examples meant everyone left speaking the same ITIL language."

    Sarah Thompson

    IT Service Manager, Energy Sector

    0/0

    Flexible and Professional Corporate Training

    "Invensis Learning tailored the ITIL 5 Foundation programme to our government IT department. Scheduling was flexible and the trainer was excellent, and service consistency has improved noticeably."

    David Patel

    L&D Manager, Public Sector

    0/0



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    Locations Worldwide

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management, the ITIL Value System and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management, the ITIL Value System and the practices that help organisations create and improve value.

    Is ITIL 5 Foundation worth it for IT professionals in Perth?

    Yes. ITIL is the most widely adopted IT service management framework, and Perth employers in mining, energy, government and finance value certified professionals. It strengthens your CV and supports roles from service desk analyst to IT service delivery manager.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, analysts, IT managers and anyone moving into digital service roles. There are no formal prerequisites to take it.

    Do I need prior experience or ITIL knowledge?

    No. ITIL 5 Foundation has no formal prerequisites and is designed as an entry point, so beginners and experienced staff alike can take it. The training builds your knowledge from the ground up.

    What is the career return on ITIL 5 Foundation?

    ITIL 5 Foundation opens IT service management roles that, in Perth, range from service desk analyst around A$65,000 to IT service delivery manager around A$147,000. It is a recognised first step toward higher-paying digital service roles.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. You renew it by earning 60 CPD points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Perth?

    ITIL 5 Foundation training fees vary by format and provider, and exact pricing is available on request. The fee typically bundles the training with the PeopleCert exam. Request a quote to see current Perth options and group rates.

    What is included in the course fee?

    The fee usually includes accredited courseware aligned to the ITIL 5 syllabus, instructor-led sessions, practice questions, mock exams and learner support. Many packages also include the official PeopleCert exam. Talk to a learning advisor for details.

    Is the exam fee included in the training price?

    In most bundles the PeopleCert ITIL 5 Foundation exam is included, but this varies by package. Confirm whether your chosen plan includes the exam voucher when you enrol, or ask us for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams in Perth and across Western Australia. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation syllabus from AXELOS and PeopleCert. It can be taken online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct answers, which is 65%, to pass.

    How long is the exam and what is the pass mark?

    You have 60 minutes to complete the 40-question exam, and the passing score is 65%, or 26 out of 40. Candidates sitting in a second language may receive extra time under PeopleCert policy.

    How do I sit the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's proctored system, which is available around the clock, or at an authorised test centre. Your training provider helps you schedule it.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. Many of our packages include retake support along with plenty of practice questions and mock exams to help you pass with confidence. Ask about the resit options in your plan.

    Are there prerequisites for the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam, although attending an accredited course is recommended to prepare effectively.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, so beginners are welcome. The trainer builds concepts step by step and uses practical examples to make them clear.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 adds an explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management. The ITIL Value System evolves from the ITIL 4 Service Value System.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, plus practice questions, mock exams, quizzes and reference materials to support your study and exam preparation.

    Is the course aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Perth?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training in Perth, and customised corporate group training, so you can choose the format that fits your schedule.

    When do the next ITIL 5 Foundation batches start?

    New batches run regularly in live online and classroom formats. Contact us or view upcoming schedules to find a date that suits you and to confirm availability.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch. Contact our support team to arrange this before your course start date.

    What support do I get after the training?

    You receive post-training support, including access to resources and guidance on exam scheduling and renewal. Our team is available to answer questions before, during and after your course.