Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification from AXELOS, awarded by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value. ITIL 5 Foundation certification training in Hobart gives IT and business professionals a globally recognised credential and a clear, practical grasp of how value is co-created across the product and service lifecycle. Built for the modern digital era, ITIL 5 is the fifth iteration of the framework, with a sharper focus on value streams, sustainability and the full lifecycle of digital products and services. The Foundation level has no formal prerequisites, so it suits service desk staff, support analysts, IT managers and career changers across Hobart's government, energy, health and education employers. Whether you want to standardise service practices, move into a service delivery role, or prove your skills to Tasmanian employers investing heavily in digital transformation, this credential is a confident first step. Start your ITIL journey with Invensis Learning and prepare for the exam with structured, expert-led guidance.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hobart, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hobart, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HobartDo You Qualify for the ITIL V5 Foundation Exam?

    Why This Certification Is Worth EarningRecognition, Skills and Career Lift

    ITIL V5 Foundation Exam Format in HobartWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hobart

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take Your Career in HobartRoles, Demand and Pay

    ITIL 5 Foundation is widely valued across Hobart's IT employers, from state government agencies and health services to energy utilities and the University of Tasmania. As Tasmania invests in digital health, cybersecurity and whole-of-government technology, organisations need people who can run reliable, value-led services. Demand spans service desk and support roles through to service delivery and IT operations management, and here is what the local market is showing right now.

    Why Service Management Skills Are in Demand in Tasmania

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for delivering reliable, value-led services. Join professionals across Hobart who are building modern service management skills. Start your journey today.

    Your Hobart Career Transformation

    How This Credential Lifts Your Standing

    Before and After ITIL 5

    Tasmania's IT employers are investing in digital health, cybersecurity and modern service delivery, and they increasingly look for people who know the ITIL way of working. Here is how earning the credential changes where you stand.

    Sources: Glassdoor, SEEK, PayScale, Jora (Australia) 2026.

    How to Get ITIL V5 Founfdation Certified in Hobart Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hobart is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What Will You Be Able to Do After This Course?Core ITIL 5 Practices in Action

    Skills covered in ITIL 5 Foundation span the core concepts of digital product and service management, the ITIL Value System and the practices that turn IT activity into business value. By the end, you can speak the ITIL language and apply its principles at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of service management.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement come together as one integrated system that delivers value.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital workplaces.

    Practices and Continual Improvement

    Explore key ITIL management practices, the product and service lifecycle, and how continual improvement and value stream mapping keep services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Hobart?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in HobartAccredited, Expert-Led and Flexible

    Invensis Learning is a trusted ITIL Version 5 Foundation training company that helps professionals and teams in Hobart earn ITIL 5 Foundation with confidence. As an accredited training partner aligned with AXELOS and PeopleCert, we deliver current, syllabus-based courseware through certified, experienced trainers. Choose live online or in-house delivery to fit your schedule, and get the materials, practice and support you need from enrolment through to the exam. Our ISO 9001 and ISO 27001 certifications reflect a commitment to quality and information security that learners and organisations across Australia can rely on.

    • Accredited training partner aligned with AXELOS and PeopleCert standards
    • Certified, experienced trainers with real IT service management backgrounds
    • Courseware aligned to the current ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible live online and in-house delivery for individuals and teams
    • Practice questions, mock exams and structured exam preparation support
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across Australia and worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HobartInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hobart

    MACq 01 Hotel, 18 Hunter St, Hobart TAS 7000, Australia

    ITIL Version 5 Foundation Training Location in Hobart

    The Henry Jones Art Hotel, 25 Hunter St, Hobart TAS 7000, Australia

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    Corporate ITIL 5 Foundation TrainingBuilt for Your Hobart Teams

    • Upskill whole teams on a single, consistent ITIL 5 service management standard
    • Flexible onsite, live virtual, hybrid or blended delivery for your team
    • Training schedules aligned with your organisation's availability
    • Role-based examples drawn from government, energy, health and finance
    • Certified trainers with hands-on IT service management experience
    • Dedicated coordination and progress tracking for group programmes
    • Scalable delivery for teams across Hobart and wider Australia

    Trusted by Leading Organisations

    Hydro TasmaniaTasNetworksAurora EnergyUniversity Of TasmaniaMyState BankTT-Line

    What Our Learners Say

    Passed First Time and Using It Daily

    "The ITIL 5 Foundation course finally made service management click for me. The trainer used real examples, and I passed the exam on my first attempt. I now use the guiding principles every day on the service desk."

    Liam Hughes

    Service Desk Analyst

    0/0

    Clear and Practical from Start to Finish

    "Clear, well-paced and very practical. The Value System and four dimensions were explained in a way that made sense for my work in IT support here in Hobart."

    Chloe Bennett

    IT Support Officer

    0/0

    Beginner-Friendly and Confidence-Building

    "As a career changer, I was worried about the jargon, but the course is genuinely beginner-friendly. The mock exams built my confidence before the real thing."

    Aiden Walsh

    Aspiring ITSM Professional

    0/0

    Consistent Standards Across the Team

    "We trained our whole support team and now everyone works to the same ITIL standard. Incident and change handling has noticeably improved across the department."

    Sarah Nguyen

    IT Service Delivery Manager, Government Sector

    0/0

    Tailored, Flexible and Effective

    "Invensis tailored the sessions to our environment and scheduled around our shifts. The team came away with practical skills, not just theory."

    Mark Thompson

    IT Operations Lead, Energy Utility

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification from AXELOS, awarded by PeopleCert, in modern digital product and service management. It suits IT and business professionals at any stage, from service desk staff to managers, with no prior experience required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification from AXELOS, awarded by PeopleCert, in modern digital product and service management. It suits IT and business professionals at any stage, from service desk staff to managers, with no prior experience required.

    Is ITIL 5 Foundation worth it for my career in Hobart?

    Yes. ITIL 5 Foundation is globally recognised and valued by Hobart employers in government, health, energy and education. Service delivery and IT operations roles in Australia average well above $130,000, and certified service management skills are in growing demand.

    Is ITIL recognised by employers?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the AXELOS credential is recognised by employers across Australia and internationally.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites, so it is open to everyone, including students, career changers and professionals new to service management.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew it by earning 60 CPD points within each three-year cycle, as set by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically covers accredited courseware, expert-led training, practice questions, mock exams and learner support through to your exam. Inclusions vary by format, so request a quote for a full breakdown.

    How much does ITIL 5 Foundation training cost in Hobart?

    Pricing varies by format and whether the exam is bundled, so it is available on request. Speak with a learning advisor for current Hobart pricing and any group offers.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some bundles include the PeopleCert exam, while others are training only. Confirm what is included with our team when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose what suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    You can resit the exam, and selected plans include retake support to help you prepare. Our trainers and mock exams are designed to build your readiness so you can sit with confidence.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes, and it is delivered online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 of the 40 questions correct, to pass the ITIL 5 Foundation exam.

    How and where do I take the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available in Australia.

    Which version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam, though attending an accredited training course is recommended.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, written for beginners. Trainers explain concepts from the ground up and support you with practice and examples.

    What topics does ITIL 5 Foundation cover?

    It covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices and continual improvement.

    What learning materials are provided?

    You receive accredited ITIL 5 courseware, practice questions, mock exams and revision aids aligned to the current Version 5.0 syllabus.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and full mock exams so you can identify weak areas and build exam readiness before the real thing.

    Is the course content up to date with ITIL 5?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and choose from upcoming live online batches or in-house team sessions. Pick your format, complete payment, and you will receive access to schedules and materials. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group sessions, so you can learn in the format that fits your schedule.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule to another batch. Contact support to arrange this.

    Is the training available online for learners in Hobart?

    Yes. Our ITIL 5 Foundation training is delivered online (live virtual) and is fully accessible to learners across Hobart and Tasmania.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.