Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Route into Digital Service Value

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Canada equips IT and business professionals with a shared language for managing services in the digital era. The credential suits service desk staff, analysts, team leads and managers who want to standardise how their teams plan, deliver and support services. It carries no formal prerequisites, so newcomers and experienced practitioners alike can build modern service management knowledge from a single foundation. Delivered in live virtual and corporate formats by experienced trainers, the programme covers the four dimensions, the seven guiding principles and the product and service lifecycle, then prepares you for the ITIL 5 Foundation exam. Start your ITIL 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canada, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Route into Digital Service Value

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Canada, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CanadaDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsWhy ITIL 5 Foundation Is Worth It in Canada

    ITIL V5 Foundation Exam Format in CanadaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Canada

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in CanadaRoles, Demand and Pay

    ITIL is a widely requested service management framework across Canada, valued by banks, telecoms, IT services firms and government employers that run large, always-on service operations. As organisations modernise and migrate to the cloud, certified service professionals are increasingly sought after. Demand spans service desk manager, incident manager and service delivery manager roles, and here is what the Canadian market is telling us right now.

    Canadian Market Forces Driving ITIL 5 Demand

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for modern service teams. Join professionals across Canada who turn IT work into measurable value. Start your journey today.

    Your Canadian Career Transformation

    What Changes Once You Are ITIL 5 Certified

    Your Canadian Career Shift

    Canada's service-driven economy is expanding with cloud adoption, digital programmes and rising service expectations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Canada) 2026.

    How to Get ITIL V5 Founfdation Certified in CanadaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Canada is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildPractical ITIL 5 Capability You Can Apply

    ITIL 5 Foundation training gives learners practical command of modern service management concepts, the ITIL Value System and the guiding principles. By the end, you can speak the language of digital service value and prepare confidently for the exam.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation start here: define digital products and services, understand how value is created, and follow how services are managed across the product and service lifecycle.

    Co-Create Value with Stakeholders

    Apply the ITIL 5 value co-creation model, weighing outcomes, costs, risks, experience and sustainability so services are shaped collaboratively with consumers and stakeholders rather than handed over.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.

    Navigate the ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.

    Manage the Product and Service Lifecycle

    Follow the lifecycle from discovery and design through build, operation, and delivery and support, and see how each stage works together to create and sustain value.

    Who Should TakeITIL V5 Foundation Certification Training in Canada?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL Version 5 Foundation in CanadaAn Accredited Partner You Can Trust

    As a trusted ITIL Version 5 Foundation training company in Canada, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for PeopleCert and AXELOS, the owners of ITIL
    • Experienced trainers with real-world IT service management expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • Structured courseware mapped to the current ITIL 5 Foundation syllabus
    • Exam preparation with practice questions and mock assessments
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security
    • Trusted by professionals and organisations across Canada and worldwide

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CanadaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Canada

    Hotel Nelligan, 106 Saint-Paul St W, Montreal, Quebec H2Y 1Z3

    ITIL Version 5 Foundation Training Location in Canada

    Hotel Fairmont Le Manoir Richelieu, 181 Rue Richelieu, La Malbaie, QC G5A 1X7

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    ITIL 5 Foundation Training in CanadaScale Service Capability

    • Suitable for small, medium and large service and IT teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Canada and global locations

    Leading Organisations

    RBCTELUSBellCGISun LifeShopify

    What Our Learners Say

    A Clear, Practical Introduction to ITIL 5

    "The ITIL 5 Foundation training finally connected the dots between our tools and the value we deliver. The trainer used real service desk examples, and the guiding principles changed how I prioritise incidents at work."

    Daniel Tremblay

    Service Desk Team Lead

    0/0

    Passed with No Prior ITIL Experience

    "I came in with no formal service management background and passed the exam first time. The mock questions and the way the four dimensions were explained made the content easy to apply on the job."

    Aisha Khan

    IT Support Analyst

    0/0

    Interactive and Well Structured

    "Strong content on value co-creation and the ITIL Value System. The live sessions were interactive and the trainer answered every question. It gave me the confidence to take on more service delivery work."

    Marc Lefebvre

    Incident Coordinator

    0/0

    Standardised How Our Team Works

    "We trained our whole support function on ITIL 5 Foundation. The shared language has reduced confusion during changes and improved how the team handles major incidents. Delivery was flexible around our shifts."

    Priya Sharma

    IT Service Delivery Manager, Telecom Sector

    0/0

    A Dependable Corporate Training Partner

    "As an L&D lead I needed consistent service management training across two provinces. Invensis Learning delivered tailored corporate sessions and the reporting helped us track progress. A reliable training partner."

    Robert MacDonald

    Learning and Development Lead, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Canadian employers in banking, telecom, IT services and government. It opens service management roles such as service desk manager and service delivery manager, where reported pay sits around C$80,000 to C$100,000, and gives you a shared language for delivering value.

    General

    Is the ITIL 5 Foundation certification worth it in Canada?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Canadian employers in banking, telecom, IT services and government. It opens service management roles such as service desk manager and service delivery manager, where reported pay sits around C$80,000 to C$100,000, and gives you a shared language for delivering value.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the guiding principles. It suits service desk staff, analysts, team leads, managers and any IT or business professional new to modern service management.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL, ITSM or work experience is required, which makes it a practical first step for newcomers and experienced practitioners alike.

    Why choose Invensis Learning for ITIL 5 training?

    Invensis Learning is an accredited training partner for PeopleCert and AXELOS, offering current courseware, experienced trainers, flexible delivery and dedicated exam support. We help you move from study to certified with a clear, supported path across Canada and worldwide.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams, downloadable resources, learner support and a course completion certificate. Speak with a learning advisor to confirm what your selected plan includes.

    How much does ITIL 5 Foundation training cost in Canada?

    Pricing varies by format, provider and whether the exam is bundled, so a tailored quote is the most accurate guide. The PeopleCert exam fee is set separately and varies by region. Request a quote for current Canadian pricing.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher while others quote training only. PeopleCert pricing varies by region and channel, so confirm whether the exam is included before you enrol or ask us for a combined quote.

    Do you offer group or corporate pricing for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and made up of multiple-choice questions with a single answer each. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, covering the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and an allotted time of 60 minutes (one hour). It is delivered closed book, so preparation with practice questions helps you manage time on exam day.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus your preparation across all nine topic areas of the syllabus rather than any single section.

    How and where do I take the ITIL 5 Foundation exam?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Canada and worldwide.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Re-sit policies and fees are set by PeopleCert, and our trainers support your preparation with practice questions and mock exams to help you pass. Confirm current re-sit terms on the PeopleCert portal.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The training builds concepts step by step and includes examples and practice, so beginners and those new to service management can follow it comfortably.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 5 Foundation syllabus, practice questions, mock exams, topic-wise exercises and trainer-led sessions, along with downloadable references to support your revision.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is mapped to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, including the ITIL Value System and value stream mapping and management.

    Will I receive a certificate of completion?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch. Choose your preferred format, complete payment, and you receive access to schedules, courseware and resources. Talk to a learning advisor to see the next available Canadian schedules.

    What training formats are available?

    We offer live virtual instructor-led training and customised corporate group training, so you can choose the format that fits your schedule. Online live sessions suit individuals across Canadian time zones.

    Are there weekend or weekday ITIL 5 batches?

    Yes. We run both weekday and weekend live online batches to suit working professionals. Contact us to confirm the next schedules that match your availability and time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.