Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces professionals to digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in the digital era. ITIL 5 Foundation certification training in Montreal gives you a recognised, current credential that employers across the city's IT services, banking and telecom sectors value. ITIL 5 is the fifth iteration of the framework, evolving beyond ITIL 4 with a clear focus on the product and service lifecycle, value co-creation and value stream management. The Foundation exam needs no prior experience, so it suits IT and business professionals at any career stage who want to prove they can run modern, value-led services. Whether you are starting in service desk and support, moving into incident, change or service delivery roles, or formalising skills you already use, this training builds the knowledge the credential validates. Begin your ITIL journey with Invensis Learning and a clear, supported path from study to certified.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Montreal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Montreal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MontrealDo You Qualify for the ITIL V5 Foundation Exam?

    Why the Credential Is Worth EarningCareer Value for You and Your Team

    ITIL V5 Foundation Exam Format in MontrealWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Montreal

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in MontrealRoles, Demand and Salary

    ITIL 5 Foundation has become a trusted entry marker for service management careers across Montreal, valued by IT services firms, banks, telecom operators and gaming studios that run complex digital services. As Quebec invests heavily in AI, cloud and digital transformation, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand runs from service desk analyst through to service delivery and operations management, and here is what the local market is showing right now.

    Why Service Management Skills Are in Demand Across Montreal

    ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Montreal who want to run reliable, value-led services. Join those who connect IT delivery to business outcomes. Start your journey today.

    Your Montreal Career Transformation

    From Service Operator to Service Leader

    How ITIL 5 Foundation Moves You Forward

    Montreal's IT market is expanding with AI, cloud and digital transformation investment, and employers increasingly separate professionals who can run reliable, value-led services from those who cannot. Here is which side of that line a recognised service management credential puts you on.

    Sources: Glassdoor, SalaryExpert, PayScale, Salary.com (Montreal, Quebec) 2026.

    How to Get ITIL V5 Founfdation Certified in Montreal Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Montreal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 ProgrammePractical Capabilities for Modern IT Teams

    This ITIL 5 Foundation training covers the full ITIL Value System, from digital product and service management concepts to the management practices teams use every day. By the end, you can describe how modern services create value and feel ready for the nine syllabus areas the Foundation exam assesses.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle. This is the core ITIL 5 lens you will carry through every other topic.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can move teams from output-focused delivery to genuine, outcome-focused value.

    The Four Dimensions of Service

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a service.

    The ITIL Value System and Guiding Principles

    Get to grips with the ITIL Value System that brings together governance, value chain activities, practices and improvement, and learn to apply the seven guiding principles to make better, more practical decisions.

    The Product and Service Lifecycle

    Walk through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create value at every stage.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices, continual improvement and value stream mapping, the everyday ways of working that keep modern services reliable, efficient and steadily improving.

    Who Should TakeITIL V5 Foundation Certification Training in Montreal?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in MontrealTrusted by Professionals and Teams

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Montreal that want to build modern service management capability and prepare for the Foundation exam. Our programmes combine experienced PeopleCert-aligned trainers, flexible live online and classroom delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Montreal, Invensis Learning makes getting started straightforward. Whether you enrol as an individual or plan group training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced, PeopleCert-aligned trainers with real ITSM delivery experience
    • Flexible online (live virtual) and classroom training to suit your schedule
    • Structured, AXELOS-aligned courseware built for clear, practical learning
    • Exam-focused preparation with practice questions and revision support
    • Dedicated learner support before, during and after your training
    • Customised group training for organisations and teams across Montreal
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

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    ITIL Version 5 Foundation Training Locations in MontrealInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Montreal

    1245 St Andre St, Montreal, Quebec H2L 3T1, Canada

    ITIL Version 5 Foundation Training Location in Montreal

    Hotel Birks Montreal 1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada

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    Corporate ITIL 5 Training in MontrealBuild Service Excellence

    • Suitable for small, medium and large teams
    • Customised schedules built around your team's availability
    • Flexible onsite, offsite, live virtual or hybrid delivery
    • Trainers with relevant service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Montreal and global locations

    Leading Organisations

    CGIBellDesjardinsNational BankVideotronCAE

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The trainer made the ITIL Value System genuinely easy to follow, and the practice questions mirrored the real exam. I passed the Foundation exam first time and now use the guiding principles in my service desk role every week."

    Marc Tremblay

    IT Service Desk Analyst

    0/0

    A Clear Step up in My Career

    "Coming from a support background, the ITIL 5 content on the product and service lifecycle gave me the bigger picture I was missing. The live online sessions fit around my shifts and helped me move into a change management role."

    Sophie Gagnon

    IT Change Coordinator

    0/0

    Practical and Well Paced

    "Well structured and very practical. The four dimensions and continual improvement topics connected directly to problems we face day to day, and the revision support made exam preparation far less stressful."

    David Lefebvre

    Incident Analyst

    0/0

    A Shared Framework for Our Whole Team

    "We trained a mixed group from our service desk and operations teams. Everyone came away speaking the same service management language, and our incident and change handling has become noticeably more consistent."

    Catherine Roy

    IT Operations Lead, Financial Services

    0/0

    Tailored Corporate Training That Worked

    "Invensis Learning delivered onsite ITIL 5 Foundation training tailored to our environment. The trainer used examples from our sector, and the flexible scheduling meant minimal disruption to live service."

    Julien Bouchard

    L&D Manager, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and modern service practices. It suits IT and business professionals at any stage, including service desk, support and aspiring service managers in Montreal.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and modern service practices. It suits IT and business professionals at any stage, including service desk, support and aspiring service managers in Montreal.

    Is ITIL 5 Foundation worth it for my career in Montreal?

    Yes. ITIL is widely recognised across Montreal's IT services, banking, telecom and gaming sectors, where service delivery roles average around C$104,000 a year. The credential helps you move from support tasks into incident, change and service delivery roles, and signals current, in-demand skills to employers.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, so it is accessible to professionals from both IT and business backgrounds.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 is the fifth iteration of the framework. It builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, value stream mapping, and an updated ITIL Value System for the modern digital era.

    Pricing

    How much does ITIL 5 Foundation training cost in Montreal?

    Pricing depends on the format you choose, such as live online, classroom or corporate group training, and is available on request. The training typically bundles courseware, exam preparation and learner support. Request a quote for current Montreal pricing in Canadian dollars.

    What is included in the course fee?

    The fee usually includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock assessments, revision support and a course completion certificate. Many packages also include the Foundation exam. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert bills the exam fee under regional pricing. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a tailored group quote for your Montreal team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each with a single correct answer. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert) and tests knowledge and comprehension across nine topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). All questions are multiple choice with a single correct answer.

    What is the passing score for the exam?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine syllabus areas rather than any single topic.

    How and where do I take the exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7 from home or office, or at an authorised PeopleCert test centre. Both options are available to candidates in Montreal.

    What happens if I do not pass the first time?

    You can resit the exam. Our training includes exam-focused preparation, practice questions and revision support to help you feel ready. For resit fees and policy, confirm the current details on the PeopleCert portal or ask our team.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers the nine syllabus areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. The course is designed for beginners and has no prerequisites. Trainers introduce each concept from the ground up, with practical examples and hands-on activities, so professionals new to service management can follow comfortably.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock assessments, revision aids and topic-wise quizzes mapped to the Foundation syllabus, along with post-training support to reinforce your learning.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the latest framework for digital product and service management.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the Foundation exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to upcoming Montreal schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), in classroom, and as customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are weekend or weekday batches available in Montreal?

    Yes. We run both weekday and weekend batches across local Montreal time zones to suit working professionals. Check the schedule page for upcoming dates, or ask an advisor to recommend a batch.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible rescheduling. Reach out to our team for the details that apply to your enrolment.