Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training in Saskatoon?Your Entry into IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered through PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices behind reliable IT service delivery. It is the recognised starting point for anyone moving into modern service management. This programme suits IT and business professionals in Saskatoon who want to prove their service management skills, whether you support users on a service desk, analyse systems for an employer in mining or agribusiness, or are switching into a growing technology field. No prior ITIL knowledge or work experience is required to begin. With Saskatchewan's tech sector expanding rapidly and almost every IT team planning digital transformation, certified service management talent is in demand. Earn a globally portable credential and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Saskatoon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training in Saskatoon?Your Entry into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Saskatoon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SaskatoonDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from the ITIL 5 Foundation CertificationSkills That Apply from Day One

    ITIL V5 Foundation Exam Format in SaskatoonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Saskatoon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in SaskatoonRoles, Demand and Pay

    ITIL 5 Foundation is a strong entry marker for service management roles across Saskatoon, valued by mining, agribusiness, technology and public-sector employers that depend on reliable digital services. As Saskatchewan's tech sector expands and IT teams modernise, professionals who understand the ITIL framework are increasingly sought after. Demand spans service desk analyst, systems analyst and IT service management roles, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Saskatoon

    ITIL 5 Foundation is more than a credential. It is a practical foundation for delivering reliable digital services. Join Saskatoon professionals building modern service management skills and start your journey today.

    Your Saskatoon Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Certified Skills Deliver

    Saskatoon's IT market is expanding with digital transformation, mining and agribusiness modernisation, and employers increasingly separate certified service management talent from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, SalaryBand, ZipRecruiter (Saskatchewan) 2026.

    How to Get ITIL V5 Founfdation Certified in Saskatoon Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Saskatoon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What ITIL 5 Foundation Teaches YouPractical Service Management Skills

    The ITIL 5 Foundation training builds practical service management knowledge and exam readiness. By the end, learners can describe the ITIL Value System, apply the guiding principles, and understand how value flows across the product and service lifecycle.

    Digital Product and Service Concepts

    Understand what defines digital products and services, how value is created in digital environments, and how products are managed across their lifecycle. This is the self-contained answer to what you will learn in ITIL 5 Foundation: the language of modern service management.

    Value Co-Creation

    Learn how value is created collaboratively between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability so services deliver what users actually need.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to every service.

    The ITIL Value System and Guiding Principles

    Work with the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real digital environments.

    The Product and Service Lifecycle

    Follow the lifecycle from discovery and design through build, operation, and delivery and support, understanding how each activity works together to create and sustain value.

    Management Practices and Continual Improvement

    Explore ITIL's management practices, continual improvement, and value stream mapping and management, so you can support consistent, effective ways of working across an organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Saskatoon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning in SaskatoonAccredited, Expert-Led ITIL 5 Training

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Saskatoon looking to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Saskatoon, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited PeopleCert training partner delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, certified trainers with real IT service management experience
    • Flexible learning formats for individuals, professionals and corporate teams
    • Online (live virtual) and classroom training that fits working schedules
    • Structured study materials, practice questions and mock exams included
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across multiple industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SaskatoonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Saskatoon

    Delta Hotels by Marriott Bessborough 601 Spadina Crescent E, Saskatoon, SK S7K 3G8, Canada

    ITIL Version 5 Foundation Training Location in Saskatoon

    Delta Hotels by Marriott Saskatoon Downtown 405 20th St E, Saskatoon, SK S7K 6X6, Canada

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    ITIL 5 Team Training in SaskatoonBuilt for Your Service Goals

    • Suitable for small, medium and large IT teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for groups
    • Scalable delivery for teams across Saskatchewan and beyond

    Trusted by Leading Saskatchewan Organisations

    CamecoNutrienFederated Co-OperativesSaskTelVendastaWBM Technologies

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the ITIL Value System and guiding principles genuinely clear, and the mock exams matched the real test well. I passed the PeopleCert exam first time and now use the framework on our service desk every day."

    Daniel Friesen

    IT Service Desk Analyst

    0/0

    A Solid Bridge into IT Service Management

    "I was moving from a business role into IT and this course gave me the service management vocabulary I needed. The lifecycle and four dimensions content helped me land a systems analyst role here in Saskatoon."

    Megan Lalonde

    Systems Analyst

    0/0

    Beginner Friendly and Well Paced

    "As a complete beginner I was worried it would be too technical, but the sessions were paced well and the practice questions built my confidence. The continual improvement concepts stuck with me the most."

    Arjun Sandhu

    IT Support Specialist

    0/0

    Standardised How Our Team Works

    "We trained our operations team through Invensis Learning and the shared ITIL language has already improved how we handle incidents and changes. The live virtual delivery worked well around our shift patterns."

    Carla Wruck

    IT Operations Manager, Mining Sector

    0/0

    Relevant, Tailored Corporate Training

    "Rolling out ITIL 5 Foundation across our IT department gave us a consistent service management baseline. The trainers tailored examples to public-sector services, which made the content relevant and easy to adopt."

    Trevor Bouchard

    Learning and Development Lead, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, covering digital product and service management. It is designed for IT and business professionals, service desk staff, analysts and career changers who want a recognised start in service management.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, covering digital product and service management. It is designed for IT and business professionals, service desk staff, analysts and career changers who want a recognised start in service management.

    Is ITIL 5 Foundation worth it for professionals in Saskatoon?

    Yes. With Saskatchewan's tech sector growing rapidly and most IT teams planning digital transformation, certified service management talent is in demand. ITIL 5 Foundation maps your skills to a globally recognised framework valued by mining, agribusiness, tech and public-sector employers.

    Is the ITIL 5 Foundation certification recognised by employers?

    Yes. ITIL is a globally recognised IT service management framework, and ITIL 5 Foundation from AXELOS and PeopleCert is valued by employers across Canada and worldwide, including technology, mining, agribusiness and government organisations.

    Are there any prerequisites for ITIL 5 Foundation?

    No. There are no formal prerequisites for ITIL 5 Foundation. It is open to anyone, with no prior ITIL knowledge, education or work experience required, which makes it ideal for beginners and career changers.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as set by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Saskatoon?

    Training fees vary by format and schedule, so the current price is available on request. The fee covers accredited courseware, trainer-led sessions and practice resources. The PeopleCert exam fee is billed separately. Request a quote for the latest pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled depending on the package you choose.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the exam fee, and some Invensis Learning bundles include an exam voucher while others price training and exam separately. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments. Contact us for a tailored group quote for your organisation in Saskatoon.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice test with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and delivered by PeopleCert. It assesses your knowledge and comprehension across the nine syllabus topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is a closed-book examination.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering 26 of the 40 questions correctly. Broad understanding across all nine syllabus topics is the best way to prepare.

    How and where do I take the exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. This lets professionals in Saskatoon take the exam from home, the office or a centre.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. Our training includes mock exams and practice questions to build readiness and reduce the chance of a retake. Confirm the current resit policy and any fees with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine syllabus areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course without prior experience?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, and the training is paced for beginners. You get structured materials, guided sessions and practice to build confidence from the start.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, topic-wise quizzes and revision aids, along with trainer guidance to help you understand and apply each part of the syllabus.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the most up-to-date concepts and terminology.

    Will I receive a certificate after the training?

    Yes. After completing the training you receive a course completion certificate from Invensis Learning. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Saskatoon?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    When do the next batches start?

    New batches run regularly in both weekday and weekend schedules. View upcoming schedules on the website or ask a learning advisor about the next available dates for Saskatoon learners.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.