Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, validating your grasp of digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. ITIL 5 Foundation certification training in Winnipeg gives professionals across the city a recognised, practical route into modern IT service management. Winnipeg's insurance, finance, aerospace, healthcare and growing technology employers all depend on reliable digital services, so a shared service-management language is in steady demand. This programme suits IT support staff, analysts, developers and business professionals who want to speak that language with confidence. Delivered by accredited trainers in live online and classroom formats, the course prepares you for the 40-question ITIL 5 Foundation exam while building skills you can apply from day one. Start your ITIL journey with Invensis Learning and turn service-management theory into measurable results.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Winnipeg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Winnipeg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in WinnipegDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation CredentialSkills Winnipeg Employers Recognise

    ITIL V5 Foundation Exam Format in WinnipegWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Winnipeg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL 5 Foundation Pays off in WinnipegRoles, Demand and Pay

    ITIL 5 Foundation has become a practical marker of service-management capability across Winnipeg, valued by insurers, banks, aerospace firms, healthcare and the city's growing technology sector. As local employers modernise digital services, professionals who understand the ITIL Value System and guiding principles are in steady demand, from service desk analyst through to IT service delivery manager. Here is what the Winnipeg market is telling us right now.

    Why Service Management Skills Are in Demand Locally

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for anyone who keeps digital services running. Join Winnipeg professionals building service-management capability and start today.

    Your Winnipeg Career Transformation

    Your Career Before and After ITIL 5

    See the Difference the Credential Makes

    Winnipeg's IT employers increasingly separate professionals who can run reliable, value-driven services from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: SalaryExpert, PayScale, Glassdoor (Winnipeg, MB) 2026.

    How to Get ITIL V5 Founfdation Certified in Winnipeg Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Winnipeg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service-Management Skills You Will BuildMapped to the ITIL 5 Syllabus

    This ITIL 5 Foundation training covers the nine areas of the official PeopleCert syllabus, from digital service concepts to value streams. By the end you can describe the ITIL Value System and apply its guiding principles in your day-to-day work.

    Digital Product and Service Management

    Explain what sets digital products and services apart and how value is created and improved across the full product and service lifecycle.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated value system.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and progress iteratively with feedback to make better service decisions at work.

    The Four Dimensions of Service Management

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach.

    Value Co-Creation and Continual Improvement

    Weigh outcomes, costs, risks, experience and sustainability, and embed continual improvement throughout service delivery and support.

    Management Practices and Value Streams

    Explore ITIL's management practices and value stream mapping that support consistent, efficient ways of working across teams.

    Who Should TakeITIL V5 Foundation Certification Training in Winnipeg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Winnipeg

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Winnipeg who want to build service-management capability and pass the exam with confidence. Our programmes combine certified ITSM trainers, structured courseware, practice tests and flexible delivery in live online and classroom formats. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience focused on practical understanding, real-world application and measurable outcomes, backed by ISO-certified quality and information-security standards.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world delivery experience
    • Flexible live online and classroom formats to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive courseware, practice tests and exam simulators
    • Post-training support and guidance through to your exam
    • Corporate and group training for teams across Winnipeg and Canada
    • Trusted by professionals and organisations across 100+ countries

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in WinnipegInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Winnipeg

    Hotel Fairmont Winnipeg 2 Lombard Place, Winnipeg, MB R3B 0Y3, Canada

    ITIL Version 5 Foundation Training Location in Winnipeg

    Radisson Hotel Winnipeg Downtown 288 Portage Ave, Winnipeg, MB R3C 0B8, Canada

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    ITIL 5 Foundation Corporate TrainingFor Your Winnipeg Teams

    • Upskill whole IT and support teams in a shared service-management framework
    • Flexible delivery through live virtual, onsite or blended formats
    • Training schedules aligned to your team's availability
    • Role-based examples drawn from insurance, aerospace and public-sector IT
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Volume-based pricing for teams across Winnipeg and Canada

    Trusted by Leading Organisations

    Canada LifeWawanesa InsuranceIGM FinancialManitoba Public InsuranceBoeing CanadaStandardAero

    What Our Learners Say

    Passed and Applied It Straight Away

    "The training made the ITIL Value System and guiding principles easy to apply. Within weeks I was using the incident and problem language at work, and I passed the Foundation exam on my first sitting."

    Daniel Roy

    Service Desk Analyst

    0/0

    Beginner Friendly and Very Practical

    "As someone new to ITSM, I appreciated how the trainer connected each concept to real support situations. The practice exams showed me exactly where to focus before the real one."

    Megan Friesen

    IT Support Specialist

    0/0

    A Clearer Way to Talk About Services

    "The four dimensions and value co-creation topics gave me a clearer way to talk about services with stakeholders. It has already helped me bridge IT and business conversations."

    Aanya Sharma

    IT Business Analyst

    0/0

    Standardised Practice Across Our Teams

    "We trained our service desk and operations staff together, and the shared framework reduced confusion across teams. Delivery was flexible and the trainer tailored examples to our insurance environment."

    Brian Cote

    IT Service Delivery Manager, Insurance Sector

    0/0

    Smooth Corporate Rollout for Our Staff

    "Invensis Learning coordinated a group cohort around our shift patterns and kept everyone on track to certification. Our team now uses consistent service-management language day to day."

    Laura Thompson

    Learning and Development Lead, Aerospace Manufacturer

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Winnipeg?

    Yes. Winnipeg's insurers, banks, aerospace firms, healthcare and technology employers all rely on reliable digital services, so service-management skills are in steady demand. ITIL 5 gives you a recognised credential and a practical framework you can apply from day one.

    Who should take ITIL 5 Foundation?

    It is designed for IT support staff, analysts, developers, project team members and business professionals who want to understand modern service management. There are no formal prerequisites, so beginners and experienced staff can both enrol.

    Do I need prior ITIL knowledge to start?

    No. ITIL 5 Foundation is the entry point to the scheme and assumes no prior ITIL or ITSM background. The training builds your understanding from first principles up to exam readiness.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD points through PeopleCert, as set out on the PeopleCert website.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the product and service lifecycle, and value stream mapping. The ITIL Value System evolves from the ITIL 4 Service Value System for the modern digital era.

    Pricing

    How much does ITIL 5 Foundation training cost in Winnipeg?

    Training is quoted per format and cohort, so the best step is to request a current quote. The fee typically bundles accredited courseware, practice tests and trainer-led sessions, while the PeopleCert exam fee may be billed separately. Request a quote to see options for your schedule.

    What is included in the course fee?

    The fee usually includes accredited ITIL 5 courseware, instructor-led sessions, practice questions, an exam simulator and post-training support. Confirm the exact inclusions for your chosen format with a learning advisor.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled or billed separately depending on the package. PeopleCert prices the exam by region and channel, so confirm the current fee on the PeopleCert website or ask our team for a combined quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate training with customised schedules and volume-based pricing for teams. Contact us for a tailored group quote for your organisation in Winnipeg.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete them. No notes or reference materials are allowed, as the exam is closed book.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. Building broad understanding across all nine syllabus areas is the best way to prepare.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites, so you can sit the exam without prior certification or experience. Accredited training is recommended to prepare effectively.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt through PeopleCert. Our trainers provide preparation guidance and practice exams to help you pass, so ask about re-sit support when you enrol.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, choosing online proctored delivery available 24/7 or an authorised test centre. Our team can guide you through booking after your training.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine syllabus areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, guiding principles, the service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take this course?

    Yes. The course assumes no prior ITIL experience and builds knowledge step by step. Trainer support and practice materials help beginners reach exam readiness with confidence.

    What learning materials are provided?

    You receive accredited ITIL 5 courseware, practice questions, an exam simulator, quizzes and reference summaries aligned to the PeopleCert syllabus, plus trainer-led sessions and post-training support.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions, full-length mock exams and topic quizzes so you can identify weak areas and build confidence before the real exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by AXELOS and PeopleCert, and to the official ITIL 5 Foundation syllabus.

    What language and formats is the course delivered in?

    The course is delivered in English through live online and classroom formats, with self-paced options on selected plans, so you can choose what fits your schedule.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Winnipeg?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and self-paced e-learning on selected plans, plus customised corporate group training for teams.

    How soon can I start?

    New cohorts run regularly, and self-paced options let you begin straight away. See upcoming schedules or ask an advisor about the next available batch that suits Winnipeg learners.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Is support available after the training?

    Yes. You get post-training email support and exam-preparation guidance to help you through to certification. Ask about ongoing support when you enrol.