Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme, introducing the core concepts of modern digital product and service management. ITIL 5 Foundation certification training in Edmonton gives IT and business professionals a clear, recognised starting point in the latest iteration of the world's most widely adopted IT service management framework. Built on Version 5.0, the course covers the ITIL Value System, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle and value stream management. You learn how organisations co-create value in digital environments and prepare for the 40-question, closed-book ITIL 5 Foundation exam. Delivered in live virtual and corporate formats, the training suits service desk staff, analysts, project teams and managers across Edmonton's technology, energy, health and public sector employers. Start your ITIL journey with Invensis Learning and earn a credential recognised worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Edmonton, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Edmonton, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in EdmontonDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedReal Skills and Global Recognition

    ITIL V5 Foundation Exam Format in EdmontonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Edmonton

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Outlook in EdmontonRoles, Demand and Pay

    ITIL 5 Foundation has become a recognised entry point into IT service management across Edmonton, valued by technology, energy, public sector, health and financial services employers that run complex digital services. As the Edmonton region's tech sector posts record growth and organisations modernise IT delivery, certified service management professionals are increasingly sought after. Demand spans service desk analyst, ITSM analyst, service delivery manager and IT operations roles, and here is what the local market is telling us right now.

    What Is Driving Service Management Demand in Edmonton?

    ITIL 5 Foundation is more than a certificate. It is a recognised first step into modern service management. Join professionals across Edmonton building the skills employers want, and start your journey today.

    Your Edmonton Career Transformation

    Where You Stand Now, and Where ITIL 5 Takes You

    Your Edmonton Career Shift

    Edmonton's IT and digital economy is expanding with record tech investment, energy digitalisation and public sector modernisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, ZipRecruiter, Indeed (Edmonton/Alberta) 2026.

    How to Get ITIL V5 Founfdation Certified in Edmonton Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Edmonton is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCore Service Management Capabilities

    ITIL 5 Foundation training helps you build a working understanding of digital product and service management, from the ITIL Value System to the guiding principles and continual improvement. By the end, you can speak the language of modern service management and are ready for the exam.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in modern organisations.

    Value Co-Creation in Digital Environments

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across digital services.

    The Four Dimensions

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better and more practical service management decisions.

    Lifecycle and Value Streams

    Explore the product and service lifecycle from discovery to delivery and support, plus value stream mapping and continual improvement.

    Who Should TakeITIL V5 Foundation Certification Training in Edmonton?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in EdmontonYour Trusted ITIL Partner

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Edmonton looking to build modern service management capability and prepare for the certification exam. As an accredited training partner working to PeopleCert and AXELOS standards, we combine expert trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner working to PeopleCert and AXELOS standards
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual, classroom and corporate delivery formats
    • Structured courseware and practice resources for exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Customised group training for organisations and teams
    • Trusted by professionals and enterprises across 100+ countries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in EdmontonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Edmonton

    JW Marriott Edmonton ICE District, 10344 102 St NW, Edmonton, AB T5J 0K9, Canada

    ITIL Version 5 Foundation Training Location in Edmonton

    Fantasyland Hotel, 17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada

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    Corporate ITIL 5 Foundation Training in EdmontonFor Your Teams

    • Suitable for small, medium and large IT and business teams
    • Customised schedules aligned to your team's availability
    • Flexible onsite, live virtual or hybrid delivery across Edmonton
    • Accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Alberta and beyond

    Trusted by Leading Organisations

    Government Of AlbertaATCOTELUSStantecAlberta Blue CrossUniversity Of Alberta

    What Our Learners Say

    Passed the ITIL 5 Exam First Time

    "The training broke the ITIL Value System and guiding principles down clearly, and the practice questions mirrored the real exam. I walked into the ITIL 5 Foundation exam confident and passed on my first attempt."

    Liam Chen

    Service Desk Analyst

    0/0

    A Practical Introduction to ITSM

    "I came in with hands-on IT experience but no framework to hang it on. This course gave me the language and structure to manage services properly, and it has already changed how I work on the service desk."

    Emily Tremblay

    IT Support Specialist

    0/0

    Clear, Well-Paced and Relevant

    "The trainer used real service management examples that fit my day job in Edmonton. The four dimensions and the service lifecycle finally clicked for me, and the pacing was just right."

    Marcus Antoine

    Systems Analyst

    0/0

    Upskilled Our Whole Service Team

    "We enrolled our IT service team in corporate ITIL 5 Foundation training. The shared vocabulary and value-led approach improved how we handle incidents and changes across the board."

    Sarah Whitford

    IT Service Delivery Manager

    0/0

    Consistent Practice Across Departments

    "Invensis delivered flexible live virtual sessions that fit our shift patterns. Our teams now apply the same service management principles, which has made our digital service delivery far more consistent."

    David Okafor

    Learning and Development Lead, Energy Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme. It introduces modern digital product and service management and suits IT and business professionals at any career stage. There are no formal prerequisites, so anyone can begin here.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme. It introduces modern digital product and service management and suits IT and business professionals at any career stage. There are no formal prerequisites, so anyone can begin here.

    Why choose Invensis Learning for ITIL 5 training in Edmonton?

    Invensis Learning is an accredited training partner working to PeopleCert and AXELOS standards, offering aligned courseware, experienced trainers, flexible delivery and exam preparation support. This helps learners in Edmonton move from training to certification with a clear, supported path.

    Is the ITIL 5 Foundation certification recognised in Edmonton?

    Yes. ITIL is a globally recognised IT service management framework valued by employers across Alberta and worldwide, including technology, energy, public sector, health and financial services organisations that run complex digital services.

    Do I need any experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and no required work experience. It is the entry point to the ITIL 5 scheme and is designed to be accessible to IT and business professionals alike.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation gives you a recognised service management credential that employers across Edmonton value. ITIL Foundation holders in Canada sit in a C$67k to C$117k pay range, and the certification opens service desk, ITSM analyst and service delivery roles. Talk to a learning advisor to plan your path.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes aligned courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. Request a quote to see exactly what your chosen format includes.

    How much does ITIL 5 Foundation training cost in Edmonton?

    The training fee varies by format and schedule, so pricing is available on request. Contact a learning advisor for a tailored quote covering live virtual or corporate delivery in Edmonton.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately from the training fee and varies by region and channel. Confirm the current ITIL 5 Foundation exam fee on peoplecert.org, or ask us about training and exam bundles.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions to complete in 60 minutes. The pass mark is 65%, which means 26 of the 40 questions correct.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions. You have 60 minutes to complete it, and you need 65% (26 correct answers) to pass.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through the PeopleCert OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. Both options use the same format and pass mark.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which is 26 out of 40 questions answered correctly. Our practice questions and mock exams help you build confidence across all the exam topics.

    What if I do not pass the exam first time?

    You can resit the ITIL 5 Foundation exam if needed. Our training includes structured preparation, practice questions and mock exams to support a first-time pass, and we can guide you on rebooking. Ask us about resit and preparation support.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, the current edition of the ITIL framework for digital product and service management.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level certification with no prior ITIL or service management knowledge required. The training builds your understanding step by step, so beginners are fully supported.

    What learning resources and materials are provided?

    You receive aligned courseware, practice questions, mock exams, topic-wise quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, so you can revise effectively and track your readiness.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build exam confidence before the test.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, so you study the latest concepts in digital product and service management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training. You can choose the format that best fits your schedule and learning preference.

    How soon can I start the training?

    New batches run regularly in live virtual and corporate formats. Check the upcoming schedules or speak with a learning advisor to find the start date that works best for you in Edmonton.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.