Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Starting Point in Digital Service Management

    ITIL Version 5 Foundation (ITIL 5-F) certification training in Vancouver introduces IT and business professionals to ITIL 5, the latest edition of the world's most widely adopted IT service management framework from AXELOS (PeopleCert). It is the entry point to the ITIL 5 scheme, covering the ITIL Value System, value co-creation, the four dimensions of product and service management, and the guiding principles that drive modern digital service delivery. For Vancouver's fast-growing software, gaming, telecom and public-sector employers, ITIL 5 fluency is becoming a baseline expectation for service desk, service delivery and IT operations roles. The credential is recognised globally and carries no formal prerequisites, so it suits newcomers and experienced practitioners alike. Whether you want to move into service management, strengthen your day-to-day delivery practice, or prepare for the ITIL 5 Foundation exam, this programme gives you a clear, supported route. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vancouver, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Starting Point in Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vancouver, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in VancouverDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for IT ProfessionalsSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in VancouverWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Vancouver

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Can Take Your Career in VancouverRoles, Sectors and Salary Outlook

    ITIL 5 Foundation has quickly become a baseline credential for IT service roles across Vancouver, valued by software, gaming, telecom, public-sector and fintech employers that run complex, always-on digital services. As global tech firms expand local engineering hubs and public bodies push digital transformation, demand for people who can apply the ITIL Value System and modern service practices is rising. Career paths run from service desk analyst through service delivery manager to head of IT service management, and here is what the Vancouver market is showing right now.

    Why ITIL Skills Are in Demand Across Vancouver IT Teams

    ITIL 5 Foundation is more than a certificate. It is your route into modern IT service management roles across Vancouver. Join professionals building the skills employers want and start your journey today.

    Your Vancouver Career Transformation

    Where You Stand Today and Where ITIL 5 Takes You

    Your Vancouver Career Shift

    Vancouver's technology, telecom and public-sector employers are standardising on modern IT service management, and they increasingly separate certified ITIL practitioners from the rest. Here is the gap ITIL 5 Foundation helps you close.

    Sources: PayScale, Glassdoor, Indeed, Salary.com (Vancouver, BC) 2026.

    How to Get ITIL V5 Founfdation Certified in Vancouver Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Vancouver is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildCore ITIL 5 Concepts in Practice

    ITIL 5 Foundation training teaches you how modern organisations create, deliver and improve value through digital products and services. You will learn the ITIL Value System, the seven guiding principles, the four dimensions and the management practices that run day-to-day IT service management, ready to apply at work and in the exam.

    Apply the ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, practices and continual improvement to create value through digital products and services.

    Co-Create Value with Stakeholders

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than simply delivering outputs.

    Use the Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real-world digital environments.

    Balance the Four Dimensions

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers for well-rounded service management.

    Manage the Product and Service Lifecycle

    Understand each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create sustained value.

    Drive Continual Improvement

    Embed continual improvement and value stream thinking across services so teams reduce waste, raise reliability and keep delivery aligned to changing business needs.

    Who Should TakeITIL V5 Foundation Certification Training in Vancouver?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Vancouver

    Invensis Learning delivers accredited ITIL 5 Foundation training in Vancouver for professionals and teams who want to build modern IT service management capability and pass the ITIL 5 Foundation exam. As a recognised PeopleCert training partner, we combine experienced trainers, syllabus-aligned courseware, practical exercises and structured exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you get a flexible, supportive learning experience focused on real-world application and certification success.

    • Accredited training aligned to the AXELOS (PeopleCert) ITIL 5 syllabus
    • Experienced, certified trainers with hands-on ITSM expertise
    • Flexible live online and classroom formats for working professionals
    • Structured courseware, practice questions and focused exam preparation
    • Dedicated learner support before, during and after training
    • Customised corporate and group training across Vancouver and BC
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VancouverInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Vancouver

    Fairmont Hotel Vancouver, 900 W Georgia St, Vancouver, BC V6C 2W6, Canada

    ITIL Version 5 Foundation Training Location in Vancouver

    The Burrard, 1100 Burrard St, Vancouver, BC V6Z 1Y7, Canada

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    Corporate ITIL 5 Foundation Training in VancouverFor Your Teams

    • Customised ITIL 5 training for service desk, operations and delivery teams
    • Flexible delivery through live virtual, onsite or blended formats
    • Accredited, experienced trainers with real-world ITSM practice
    • Role-based examples drawn from Vancouver IT environments
    • Group enrolment with progress tracking and reporting
    • Volume-based pricing and dedicated coordination support
    • Scalable delivery for local and distributed teams

    Leading Organisations

    TelusBC HydroTransLinkBest Buy CanadaLululemonTeck Resources

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The training made the ITIL Value System and guiding principles click for me. I passed the ITIL 5 Foundation exam on my first attempt and now use the practices every day at the service desk."

    Aiden Caldwell

    IT Service Desk Analyst

    0/0

    Practical and Easy to Follow

    "Clear, well-paced sessions with practical examples that mirrored my real work. The four dimensions and continual improvement topics gave me language I now use confidently in service reviews."

    Priya Sharma

    Service Delivery Coordinator

    0/0

    Filled the Framework Gap for Me

    "I came in with hands-on support experience but no formal framework. The course filled that gap and the mock questions made the exam far less intimidating. Great value for a career step up."

    Marc Tremblay

    IT Support Specialist

    0/0

    Standardised Our Service Desk Practice

    "We enrolled our whole service desk and the consistency gains were immediate. The trainer tailored examples to our environment, and incident handling is now far more standardised across the team."

    Jennifer Lawson

    IT Operations Manager

    Telecommunications Sector

    0/0

    A Shared Language Across Our IT Teams

    "Invensis delivered ITIL 5 training onsite for our IT department on a schedule that suited shift work. The common service-management language has improved how our teams collaborate on change and delivery."

    David Chen

    Head of IT Service Management

    Public Health Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern IT service management. It is worth it because employers across Vancouver value ITIL fluency for service desk, delivery and operations roles, where pay commonly ranges from around C$65,000 to over C$100,000.

    General

    What is the ITIL 5 Foundation certification and is it worth it?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern IT service management. It is worth it because employers across Vancouver value ITIL fluency for service desk, delivery and operations roles, where pay commonly ranges from around C$65,000 to over C$100,000.

    Who should take ITIL 5 Foundation training in Vancouver?

    It suits IT support and service desk staff, IT coordinators, analysts, and business professionals moving into service management. With no prerequisites, it works for newcomers and experienced practitioners who want a recognised, current ITSM credential.

    Is ITIL 5 Foundation recognised by employers in Vancouver?

    Yes. ITIL is a globally recognised AXELOS (PeopleCert) framework valued by Vancouver's software, gaming, telecom, public-sector and fintech employers that run complex digital services and increasingly list ITIL knowledge as preferred.

    Do I need prior experience or prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Prior ITIL or ITSM knowledge is not required, which makes it an accessible first step for both new and experienced IT professionals.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, instructor-led sessions, practice questions, mock assessments, exam preparation guidance and learner support. Exam delivery is arranged through PeopleCert. Request a quote for the full inclusions in your plan.

    How much does ITIL 5 Foundation training cost in Vancouver?

    Training fees vary by format and schedule, so pricing is available on request. Live online and classroom options are quoted in Canadian dollars. Speak with a learning advisor for current batch pricing and group rates.

    Is the exam fee included in the training price?

    The ITIL 5 Foundation exam is delivered by PeopleCert and may be billed separately depending on the package you choose. Exam pricing varies by region and channel, so confirm the current fee when you enrol or request a quote.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT departments and whole teams across Vancouver and BC. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice, single-answer questions based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It tests your understanding of ITIL 5 concepts at knowledge and comprehension level.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at an authorised PeopleCert test centre. Our team can guide you through booking and scheduling.

    What happens if I do not pass the exam first time?

    You can re-sit the exam through PeopleCert. Our training includes mock questions, revision support and exam guidance to help you prepare thoroughly and approach a resit with confidence. Re-sit fees and policies are set by PeopleCert.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on ITIL 5 Version 5.0, the current edition published by AXELOS (PeopleCert). Our courseware is aligned to this latest syllabus, including the ITIL Value System and value stream management.

    Course Content

    What topics does ITIL 5 Foundation training cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. The course is designed for beginners as well as experienced staff. There are no prerequisites, and trainers explain concepts from first principles with practical examples, so no prior ITIL knowledge is needed.

    What learning resources and materials are provided?

    You receive syllabus-aligned courseware, practice questions, mock assessments, revision aids and trainer guidance. These resources help you build understanding and identify weak areas before the exam.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert, reflecting the latest edition of the framework rather than earlier ITIL 4 content.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, the updated ITIL Value System, and value stream mapping and management for the modern digital era.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. You can choose the format that best fits your schedule and learning preference.

    How soon can I start ITIL 5 Foundation training in Vancouver?

    New batches run regularly in live online and classroom formats. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a session that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.