Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, that introduces modern digital product and service management. ITIL 5 Foundation certification training in Toronto gives IT and business professionals across the city a recognised way to prove they can help organisations create, deliver and continually improve value in a digital-first economy. ITIL 5 is the latest evolution of the world's most widely adopted IT service management framework, with a sharper focus on digital products, value co-creation and value stream management. For Toronto's banks, insurers, telecoms and public-sector employers, where ServiceNow and large-scale IT operations are everywhere, the credential signals practical, current capability. The certification suits service desk staff, analysts, support engineers and managers who want to move up, switch into service management, or prove their skills to GTA employers. Begin your ITIL journey with Invensis Learning and earn a credential that travels across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Toronto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Toronto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TorontoDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationCareer Value for Toronto Professionals

    ITIL V5 Foundation Exam Format in TorontoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Toronto

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in TorontoRoles, Demand and Pay

    ITIL has become a baseline marker of service management capability across Toronto, valued by banks, insurers, telecoms, managed-service providers and public-sector employers that run large IT operations. As enterprises modernise on platforms like ServiceNow and adopt cloud and AI, employers increasingly ask for ITIL-certified talent. Demand spans the ladder, from service desk analyst to change, problem and service delivery manager, and here is what the GTA market is telling us right now.

    What Is Driving ITIL 5 Demand in Toronto?

    ITIL 5 is more than a certificate. It is a career multiplier for service management professionals. Join the people across Toronto who turn IT operations into measurable value. Start your journey today.

    Your Toronto Career Transformation

    Your IT Service Career, Before and After ITIL 5,

    The Shift Certification Makes

    Toronto's IT service market is expanding with digital transformation and ServiceNow adoption across banking, insurance and telecom, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Morgan McKinley (Toronto) 2026.

    How to Get ITIL V5 Founfdation Certified in Toronto Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Toronto is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in This ITIL 5 CourseGrounded in the AXELOS Syllabus

    Skills covered in ITIL 5 Foundation training span the nine areas of the AXELOS syllabus, from digital product and service management to continual improvement. By the end of the programme you can speak the language of modern service management and apply it at work.

    Digital Product and Service Management

    In ITIL 5 Foundation training you will learn how digital products and services create value across their lifecycle, and how service management has evolved for the digital era.

    Value Co-Creation and the Four Dimensions

    Understand how value is co-created with consumers and stakeholders, weighing outcomes, costs and risks, and apply the four dimensions for a holistic view of every service.

    The ITIL Value System and Guiding Principles

    Learn how the ITIL Value System brings together governance, practices and improvement, and apply the seven guiding principles to make better day-to-day decisions.

    The Product and Service Lifecycle

    Work through the lifecycle from discovery and design to operation, delivery and support, and see how each stage connects to keep services valuable and reliable.

    ITIL Management Practices

    Explore the role of ITIL's management practices and how they support consistent, effective ways of working, from incident and change handling to service requests.

    Continual Improvement and Value Streams

    Build skills in continual improvement and value stream mapping, so you can find waste, optimise flow and raise service quality over time.

    Who Should TakeITIL V5 Foundation Certification Training in Toronto?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning in TorontoAccredited and Learner-Focused

    As a trusted ITIL Version 5 Foundation training company in Toronto, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited-aligned trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Toronto, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner aligned with AXELOS and PeopleCert
    • Expert trainers with real IT service management experience
    • Flexible live online and classroom training across Toronto and the GTA
    • Comprehensive courseware, practice questions and mock exams
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified delivery
    • Customised corporate and group training for IT teams
    • Globally recognised certification valued by GTA employers

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TorontoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Toronto

    Fairmont Royal York 100 Front St W, Toronto, ON M5J 1E3

    ITIL Version 5 Foundation Training Location in Toronto

    The St. Regis Toronto 325 Bay St., Toronto, ON M5H 4G3

    corporate banner

    Team Training in TorontoUpskill Your IT Service Desk

    • Customised ITIL 5 training for service desks and IT teams
    • Delivery onsite, live online or hybrid across the GTA
    • Schedules aligned to your team's availability
    • Trainers with real IT service management experience
    • Role-based examples drawn from BFSI, telecom and tech
    • Progress tracking and group reporting for managers
    • Volume-based pricing for larger cohorts

    Leading Organisations

    RBCTDCIBCScotiabankManulifeTelus

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 training finally connected the dots between the tickets I work every day and the bigger service value picture. The guiding principles and practice questions made the exam feel manageable, and I passed on my first attempt."

    Priya Sharma

    Service Desk Analyst

    0/0

    Directly Useful on the Job

    "Clear, well-paced sessions on the ITIL Value System and the four dimensions. As someone supporting a ServiceNow rollout, the lifecycle and management practices content was immediately useful back at work."

    Marcus Bennett

    IT Support Engineer

    0/0

    Beginner Friendly and Practical

    "I came in with no formal service management background and still followed every topic comfortably. The trainer used real GTA examples, and the mock exams showed me exactly where to focus before the PeopleCert exam."

    Emilie Tremblay

    IT Analyst

    0/0

    Stronger, More Consistent Service Desk

    "We trained our service desk on ITIL 5 to standardise how the team handles incidents and changes. The live online format fit around shifts, and we have seen cleaner handoffs and faster resolution since."

    David Okafor

    IT Service Manager, Banking Sector

    0/0

    A Tailored Corporate Programme That Delivered

    "Invensis Learning tailored the ITIL 5 sessions to our operating model and reporting needs. Coordination was smooth, the trainer was credible with our IT leads, and the team came away with a shared service management language."

    Sarah Mitchell

    Learning and Development Lead, Insurance

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    CalgaryEdmontonHalifaxMontrealOttawaQuebec CitySaskatoonVancouverWinnipeg

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Toronto?

    Yes. ITIL is listed as a must-have in many Toronto ITSM job postings, and service delivery manager roles in the city average around CA$107,500. The credential is recognised by banks, insurers, telecoms and public-sector employers running large IT operations. Talk to a learning advisor to plan your path.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, which makes it an ideal first step for career changers, graduates and service desk staff.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits service desk and support staff, IT analysts, engineers, project team members and managers who want a recognised service management credential. Business professionals who work alongside IT teams also benefit from the shared language it provides.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew by earning 60 CPD points within each three-year cycle through PeopleCert, as detailed on the PeopleCert portal.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. The PeopleCert exam voucher may be bundled or bought separately. Request a quote for the current inclusions and pricing in Toronto.

    How much does ITIL 5 Foundation training cost in Toronto?

    Pricing varies by format and whether the PeopleCert exam voucher is bundled, so it is available on request. Live online, classroom and corporate options are quoted in Canadian dollars. Contact us for a tailored quote and upcoming batches.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the ITIL 5 exam fee, which can be bundled with training or purchased separately. Ask your advisor which option includes the voucher so you can compare the total cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with volume-based pricing for IT teams, service desks and operations groups. Onsite and live online delivery are available across the GTA. Ask about corporate pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 syllabus from AXELOS and PeopleCert. Questions are single-answer and cover the nine topic areas of the syllabus.

    How many questions are on the ITIL 5 exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, so every answer must come from your own knowledge of the ITIL 5 syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40. Broad understanding across all nine topic areas is the best way to clear the mark comfortably.

    How and where do I take the ITIL 5 exam?

    PeopleCert delivers the exam through OnVUE online proctoring, available 24/7 from home or office, or at authorised test centres. You can sit it in Toronto or remotely once you are ready.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert; retake terms and fees are set on the PeopleCert portal. Our trainers and practice resources are designed to prepare you for a confident first attempt.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    Training covers the nine ITIL 5 syllabus areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take this course without an IT background?

    Yes. ITIL 5 Foundation is designed for beginners and has no prerequisites. The training builds concepts step by step, so professionals new to IT service management can follow comfortably.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, an ITIL 5 syllabus reference, practice questions, mock exams, quizzes and downloadable study aids to support your revision before the PeopleCert exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the ITIL 5 Foundation syllabus, helping you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware follows ITIL 5 (Version 5.0), the current edition from AXELOS examined by PeopleCert, including value stream management and the updated ITIL Value System.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol on the Invensis Learning website, choose live online, classroom or corporate delivery, and join an upcoming batch. See upcoming schedules or talk to an advisor to pick a start date that fits you.

    What training formats are available in Toronto?

    We offer live online (instructor-led virtual) training, classroom sessions and customised corporate group training. Each format follows the same AXELOS-aligned syllabus, so you can choose what fits your schedule.

    Are weekend or weekday batches available?

    Yes. Weekday and weekend batches run across live online and classroom formats to suit working professionals in the GTA. Check the schedule for the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch where seats are available. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a reschedule option. Reach out to our team for the details that apply to your enrolment.