Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Qualification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the core concepts of digital product and service management and the ITIL Value System. ITIL Version 5 Foundation certification training in Calgary gives IT and business professionals a clear, recognised route into modern service management, the framework most local employers map their service desks and operations to. The programme is aligned to ITIL 5 Version 5.0, the latest edition of the framework, with a stronger focus on digital products, value co-creation, value stream management and the full product and service lifecycle. You learn the seven guiding principles, the four dimensions, the ITIL Value System and the management practices that help organisations create, deliver and continually improve value. It suits service desk staff, analysts, project and operations professionals, and career changers across Calgary's energy, financial services and technology employers. With no prior ITIL knowledge required, it is an accessible first step. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Calgary, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Qualification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Calgary, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CalgaryDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in CalgaryWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Calgary

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in CalgaryRoles, Demand and Earning Power

    ITIL 5 Foundation has become a practical marker of service-management capability across Calgary, valued by energy, financial services, technology and public-sector employers that run large, business-critical service operations. As the city diversifies beyond oil and gas and posts the fastest tech job growth in North America, demand for professionals who can structure and improve services keeps rising. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Operations Manager, and here is what the local market is telling us right now.

    What Is Driving ITIL Demand Across Calgary?

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who keep services reliable and aligned to value. Join the learners turning service-management skills into stronger careers across Calgary. Start your journey today.

    Your Calgary Career Transformation

    From Service Desk to Service Leadership

    What ITIL 5 Foundation Changes

    Calgary's service economy is expanding with digital transformation and diversification beyond oil and gas, and employers increasingly separate certified service-management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Calgary) 2026.

    How to Get ITIL V5 Founfdation Certified in Calgary Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Calgary is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Capabilities You Will Take to WorkService Value, Practices and Improvement

    Skills covered in ITIL 5 Foundation span the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices. By the end of the programme you can apply a shared framework to create, deliver and continually improve digital services.

    Speak the Language of Digital Services

    Understand digital product and service management concepts, how value is created, and how products and services are managed across their full lifecycle in modern organisations.

    Co-Create Value with Stakeholders

    Apply the ITIL 5 approach to value co-creation, weighing outcomes, costs, risks, experience and sustainability across service consumers, users, partners and suppliers.

    Work Across the Four Dimensions

    Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers for balanced service decisions.

    Navigate the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better day-to-day decisions.

    Run the Product and Service Lifecycle

    Follow the lifecycle from discovery and design through build, operation, and delivery and support, and apply ITIL's management practices and continual improvement at work.

    Who Should TakeITIL V5 Foundation Certification Training in Calgary?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in CalgaryAccredited, Expert-Led, Flexible

    Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers accredited ITIL 5 Foundation training for professionals and organisations in Calgary that want to build service-management capability and pass the PeopleCert exam. Our programmes combine certified instructors, flexible delivery, AXELOS and PeopleCert-aligned courseware, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training delivered by experienced, certified instructors
    • Flexible formats for individuals, working professionals and corporate teams
    • Live online instructor-led training plus classroom and self-paced options
    • Structured, AXELOS and PeopleCert-aligned courseware and learning resources
    • Practice questions, mock exams and exam-readiness support included
    • Customised training schedules for organisations and team programmes
    • Dedicated learner support before, during and after the training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Scalable delivery for local, regional and global teams
    • Competitive pricing for individual and corporate learners

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CalgaryInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Calgary

    Calgary Marriott Downtown Hotel 110 9 Ave SE, Calgary, AB T2G 5A6, Canada

    ITIL Version 5 Foundation Training Location in Calgary

    Radisson Hotel and Conference Center 6620 36 St NE, Calgary, AB T3J 4C8, Canada

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    Corporate ITIL 5 FoundationUpskill Calgary Teams at Scale

    • Suitable for small, medium and large service-management teams
    • Customised schedules built around your team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Certified trainers with real service-management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Calgary, Alberta and global sites

    Trusted by Teams Across Calgary

    TC EnergySuncor EnergyCenovus EnergyEnbridgeATB FinancialWestJet

    What Our Learners Say

    A Real Career Step from the Service Desk

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I moved from a help desk role into a service-management analyst position within months of certifying."

    Ryan Mitchell

    IT Service Management Analyst

    0/0

    Confident Going into the Exam

    "Clear sessions and well-paced mock exams meant I walked into the PeopleCert exam confident. The four dimensions and lifecycle content clicked because of the real-world examples."

    Amanda Chen

    IT Analyst

    0/0

    Beginner Friendly and Practical

    "As someone new to ITSM, I appreciated that no prior knowledge was assumed. I now use the guiding principles every day to prioritise work and explain decisions to stakeholders."

    Jordan Beaulieu

    Infrastructure Support Coordinator

    0/0

    Standardised How Our Team Works

    "We trained our service desk and operations staff together, and the shared ITIL vocabulary improved how we handle incidents and changes. Coordination and reporting were excellent throughout."

    Priya Sharma

    IT Service Delivery Manager, Energy Sector

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    Tailored Corporate Training That Fit Our Schedule

    "The corporate programme was tailored to our service catalogue and delivered live virtually around our shifts. Our teams now speak a common service-management language across departments."

    Daniel Foster

    Learning and Development Lead, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals, from service desk staff and analysts to project and operations roles, with no prior ITIL knowledge required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, covering digital product and service management and the ITIL Value System. It is designed for IT and business professionals, from service desk staff and analysts to project and operations roles, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for my career in Calgary?

    Yes. ITIL 5 Foundation gives you a recognised service-management credential valued by Calgary's energy, finance, technology and public-sector employers. Local service-management and delivery roles command strong salaries, and demand keeps rising as the city diversifies and posts the fastest tech job growth in North America.

    Why choose Invensis Learning for ITIL 5 Foundation training?

    Invensis Learning is an Accredited Training Organisation offering AXELOS and PeopleCert-aligned courseware, certified trainers, flexible delivery and dedicated exam-readiness support. We help you move from learning to a passed exam with a clear, supported path.

    Is ITIL 5 Foundation recognised by employers in Calgary?

    Yes. ITIL is a globally recognised service-management framework, and the ITIL 5 Foundation credential is valued by employers across Calgary and worldwide, including energy, financial services, technology and government organisations that run large service operations.

    Do I need prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and assumes no prior ITIL or service-management knowledge. It is open to anyone wanting to understand modern digital product and service management.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Calgary?

    Training fees vary by format and schedule and are available on request in Canadian dollars. The PeopleCert exam fee is billed separately under regional pricing and is not part of the training fee. Request a quote for current pricing and group options.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes instructor-led training, AXELOS and PeopleCert-aligned courseware, practice questions, mock exams and exam-readiness support, plus learner support and a course completion certificate. Speak with a learning advisor to confirm what your plan includes.

    Is the exam fee included in the training price?

    The exam fee is billed separately by PeopleCert under regional pricing and is not always part of the training package. Some plans bundle training and exam together. Ask our team for a quote that confirms exactly what is included.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams. Contact us for a tailored group quote for your Calgary team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination of 40 questions to be completed in 60 minutes. It tests your understanding of ITIL 5 key concepts, the ITIL Value System, the lifecycle and management practices.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 per cent, which means answering 26 of the 40 questions correctly. Aim for broad understanding across all nine topic areas rather than focusing on a single domain.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options use the same closed-book, multiple-choice format.

    What happens if I do not pass on the first attempt?

    You can resit the exam through PeopleCert. Our training includes practice questions, mock exams and revision support to help you prepare thoroughly the first time. Confirm current resit policies and fees on the PeopleCert portal.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on ITIL 5 Version 5.0, the current edition published by AXELOS and PeopleCert. It reflects the latest focus on digital product and service management, value stream management and the full product and service lifecycle.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. The course assumes no prior ITIL or service-management experience and builds concepts from the ground up. Trainer guidance, examples and practice activities help beginners apply the framework with confidence.

    What learning resources are provided?

    You receive AXELOS and PeopleCert-aligned courseware, practice questions, mock exams and revision aids that map to the ITIL 5 Foundation syllabus, supporting both your exam preparation and on-the-job application.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the current edition of the framework.

    Will I receive a certificate of completion?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The official ITIL 5 Foundation certificate is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Calgary?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, alongside classroom and self-paced e-learning, plus customised corporate group training. Choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly across live online and classroom formats, and self-paced e-learning lets you begin straight away. See upcoming schedules or speak with an advisor to find the next start date that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.