Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to ITIL 5

    The ITIL (Version 5) Foundation Bridge, often called the ITIL 5 Bridge, is a transition certification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5 without retaking the full Foundation exam. The one-day bridge course covers only what is new and changed in ITIL 5, so you cover the delta efficiently. Shenzhen is a global hub for cloud, fintech, telecom and digital product delivery, and its IT service management teams are moving to the latest framework. Employers here increasingly expect current credentials. This programme suits ITIL 4 certified service desk, operations, change and delivery professionals who want to stay relevant and lead with confidence. Passing the bridge exam grants the ITIL 5 Foundation credential, your gateway to higher ITIL 5 qualifications. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in ShenzhenDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeSkills, Recognition and Career Lift

    ITIL V5 Foundation Exam Format in ShenzhenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Shenzhen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What Jobs Can You Get with ITIL 5 in Shenzhen?Roles in Demand Right Now

    ITIL 5 skills are in strong demand across Shenzhen, where global technology, telecom, fintech and manufacturing leaders run large, complex IT service operations. As organisations move to the latest framework, ITIL 4 professionals who hold the updated ITIL 5 Foundation credential stand out for roles from service desk manager to head of IT service management. Here is what the Shenzhen market is signalling right now.

    Service Management Pressures Shaping Shenzhen IT

    The ITIL 5 Bridge gives experienced ITIL 4 professionals the updated credential and language to lead service management in Shenzhen's digital economy. Make the move today.

    Your Shenzhen Career Transformation

    Your Move from ITIL 4 to ITIL 5

    Before and After the Bridge

    Shenzhen's IT service market is modernising fast with cloud, AI and digital products, and employers increasingly separate professionals on the latest framework from those who are not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Robert Half (Shenzhen) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in ShenzhenStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Shenzhen is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in China is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Updates You Will MasterJust What Changed Since ITIL 4

    This bridge programme builds knowledge of only what is new and changed in ITIL 5, so experienced ITIL 4 professionals can transition efficiently. By the end you can apply the updated value system, lifecycle and practices in real service environments.

    Key Enhancements in ITIL 5

    Learn what you will gain from the bridge first: a clear grasp of what has changed since ITIL 4, including the new and refined concepts, structural updates and terminology that ITIL 5 introduces, so you can communicate with confidence.

    Digital Product and Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity shapes product and service management across the lifecycle of Discovery, Design, Build, Operation, and Delivery and Support.

    Updated Language and Core Concepts

    Gain clarity on the terms, guiding principles and core concepts that are new, renamed or redefined in ITIL 5, so you can work and communicate consistently across teams, partners and stakeholders.

    Enhanced Value Creation

    Understand how ITIL 5 reinforces value creation across the full stakeholder ecosystem, including sustainability and experience, linking strategy, delivery and measurable outcomes.

    Value Stream Mapping and Management

    Get to grips with value stream mapping and management as a dedicated discipline in ITIL 5, used to track and improve how value flows from strategy through to delivery.

    Applying ITIL 5 in Practice

    Learn how to integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results at work.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Shenzhen?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 3820

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 3820

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Bridge Training in ShenzhenAccredited, Expert-Led and Flexible

    As a trusted ITIL 5 Foundation Bridge training company in Shenzhen, Invensis Learning delivers focused ITIL 5 Bridge training for professionals and organisations ready to move from ITIL 4 to the latest framework. As an accredited partner for AXELOS and PeopleCert, we combine certified trainers, ITIL-aligned courseware and flexible delivery to make your transition efficient. Whether you are enrolling as an individual or arranging corporate training for a Shenzhen team, you get a professional learning experience built around practical understanding, the current ITIL 5 syllabus, and clear support from enrolment through to your exam.

    • Accredited training partner for AXELOS and PeopleCert
    • Experienced, certified trainers with real ITSM practice
    • Efficient one-day bridge focused on ITIL 5 changes
    • Flexible live online and classroom training formats
    • Structured courseware and practical, scenario-based learning
    • Exam guidance and dedicated learner support throughout
    • Corporate and group delivery for Shenzhen teams
    • ISO 9001 and ISO 27001 certified for quality and security

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in ShenzhenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Shenzhen

    Futian Shangri-La Hotel Shenzhen, 4088, Yitian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong Province, 518048, China

    ITIL V5 Foundation Bridge Training Location in Shenzhen

    The Westin Shenzhen Nanshan, 9028-2, Qiaocheng West Street, Huaxia Street Community, Shahe Street, Nanshan District, Shenzhen, Guangdong Province, 518053, China

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    Corporate ITIL 5 Bridge Training in ShenzhenUpskill Your Team

    • Transition entire ITIL 4 certified teams to ITIL 5 quickly
    • Customised schedules built around team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Trainers with real IT service management experience
    • Role-relevant examples for cloud, fintech and product teams
    • Dedicated coordination and learner support for groups
    • Scalable delivery across Shenzhen and global sites

    Trusted by Leading Organisations

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    What Our Learners Say

    Efficient Way to Refresh My Credential

    "The bridge was exactly what I needed. I already held ITIL 4 Foundation, and in a single day I understood the new value system and AI-focused guidance in ITIL 5. The trainer kept it practical and I passed the exam first time."

    Li Wei

    IT Service Manager

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    Straight to What Changed

    "I work in service delivery and wanted to stay current as our team moves to ITIL 5. The course focused only on what changed, so no time was wasted. The updated language around digital products is already helping me at work."

    Chen Jing

    IT Service Delivery Manager

    0/0

    Relevant and Confidence-Building

    "Clear, well-structured and very relevant to how we run cloud services in Shenzhen. The trainer answered every question and the exam prep gave me confidence. I would recommend it to any ITIL 4 holder."

    Zhang Hao

    IT Operations Lead

    0/0

    Whole Team Transitioned Smoothly

    "We needed to move our service management team to the latest framework without weeks of training. The live online bridge sessions let everyone certify quickly, and the team now shares a common ITIL 5 vocabulary."

    Wang Mei

    Head of IT Service Management, Fintech Sector

    0/0

    Flexible Corporate Delivery

    "As an L&D lead I valued the flexibility and the accredited delivery. The corporate sessions fit around our project schedules, and the reporting helped us track completion. A practical investment in keeping our staff current."

    Liu Yang

    Learning and Development Manager, Technology Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The bridge gives ITIL 4 Foundation holders the latest ITIL 5 Foundation credential in a single training day, which keeps you current as employers in Shenzhen and worldwide move to the new framework. It validates up-to-date service management knowledge and opens the path to higher ITIL 5 qualifications.

    General

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. The bridge gives ITIL 4 Foundation holders the latest ITIL 5 Foundation credential in a single training day, which keeps you current as employers in Shenzhen and worldwide move to the new framework. It validates up-to-date service management knowledge and opens the path to higher ITIL 5 qualifications.

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL (Version 5) Foundation Bridge is a transition certification from AXELOS and PeopleCert for professionals who already hold ITIL 4 Foundation. It focuses only on what is new and changed in ITIL 5, so you can update your knowledge and credential efficiently.

    Who should take the ITIL 5 Bridge course?

    It is designed for ITIL 4 Foundation certified professionals, including service desk, operations, change, problem and delivery staff, ITSM managers, consultants and trainers who want to move to ITIL 5 without repeating Foundation content they already know.

    Do I need ITIL 4 Foundation to take the bridge?

    Yes. ITIL 4 Foundation is a prerequisite for the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To renew, you earn 60 CPD points within the three-year cycle or pass a higher ITIL 5 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    How much does the ITIL 5 Bridge training cost in Shenzhen?

    Pricing for the one-day bridge varies by format and delivery, and is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote and a learning advisor will share current pricing.

    What is included in the course fee?

    The training fee typically includes ITIL-aligned courseware, instructor-led sessions, practical exercises, exam guidance, learner support and a course completion record. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    The PeopleCert exam is usually billed separately, though many learners buy a combined training and exam package. Pricing varies by region and channel, so ask your advisor for the current bundle options.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management and operations teams in Shenzhen. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with 20 multiple-choice questions and a 30-minute duration. It is delivered online proctored through PeopleCert OnVUE, available 24/7, or at an authorised test centre.

    What is the passing score for the bridge exam?

    The passing score is 65%, which is 13 out of 20 questions correct. The exam covers only what is new or changed in ITIL 5, so focus your preparation on the bridge syllabus.

    How do I book the ITIL 5 Bridge exam?

    You schedule the exam through PeopleCert, either online proctored via OnVUE or at an authorised test centre. Our team can guide you through booking after your training.

    What if I do not pass the first time?

    You can re-sit the exam by booking another attempt with PeopleCert. Our trainers provide exam guidance and practice to help you prepare with confidence; confirm the current re-sit policy at peoplecert.org.

    Which ITIL version is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus from AXELOS and PeopleCert. It tests only the new and updated content introduced in ITIL 5 relative to ITIL 4.

    Course Content

    What will I learn in the ITIL 5 Bridge course?

    You will learn what changed in ITIL 5: the key enhancements, digital product and service management, updated language and core concepts, the enhanced value creation approach, and how to apply ITIL 5 in practice.

    Does the course cover AI and digital products?

    Yes. ITIL 5 explicitly addresses AI-enabled and digital environments. The course covers how growing complexity shapes digital product and service management across the lifecycle, which is highly relevant to Shenzhen's tech sector.

    Will the course repeat ITIL 4 Foundation content?

    No. The bridge assumes ITIL 4 Foundation knowledge and focuses only on what is new and changed in ITIL 5. This is what makes it an efficient, one-day pathway.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, so you study the current, accredited content.

    What materials and support are provided?

    You receive ITIL-aligned courseware, practical exercises, exam guidance and learner support. Live online and classroom learners benefit from trainer-led discussion and Q and A throughout.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and join an upcoming batch. Live online and classroom options are available for Shenzhen learners. Talk to an advisor to see the next schedules.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training and customised corporate group training, so you can pick the format that fits your schedule.

    Can I take the bridge as an individual or only with my team?

    Both. Individuals can enrol in scheduled public batches, and organisations can book private group sessions for their teams in Shenzhen, delivered onsite or live online.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.