Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Gateway to Digital Service Management

    ITIL Version 5 Foundation (ITIL 5-F) certification training in Bonn equips you with the world's most widely adopted framework for managing digital products and services across their full lifecycle. ITIL 5 is the latest edition of the IT Infrastructure Library, published by AXELOS and PeopleCert, and the Foundation credential is the entry point into the scheme. Delivered by experienced trainers, the course introduces the ITIL Value System, the four dimensions of service management, the guiding principles and the product and service lifecycle. It suits IT and business professionals across Bonn's telecommunications, logistics, banking and federal public-sector organisations who want to create and improve value in modern digital environments. With no formal prerequisites, the certification is open to newcomers and experienced practitioners alike. Delivered in live online and classroom formats, the training prepares you for the 40-question ITIL 5 Foundation exam and gives you a credential that travels across sectors. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bonn, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Gateway to Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bonn, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BonnDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Value of Getting ITIL 5 CertifiedSkills Bonn Employers Reward

    ITIL V5 Foundation Exam Format in BonnWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bonn

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens up in BonnRoles, Demand and Earning Potential

    ITIL is the world's most widely adopted IT service management framework, and in Bonn it is valued across telecommunications, logistics, banking and federal public-sector employers running service-critical IT operations. As organisations modernise digital services and the public sector accelerates digitalisation, professionals who understand the ITIL Value System are increasingly in demand. Roles span service desk, service management and delivery, and here is what the market is telling us now.

    Market Forces Driving Service Management Demand in Bonn

    ITIL 5 Foundation is more than a credential. It is a step toward a stronger service management career. Join professionals who deliver value with a recognised framework. Start your journey today.

    Your Bonn Career Transformation

    From Today's Limits to Tomorrow's Service Career

    The ITIL 5 Foundation Shift

    Germany's IT market is expanding with digital transformation, cloud adoption and public-sector digitalisation, and employers increasingly separate professionals who can manage services with a recognised framework from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Bonn Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bonn is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from This TrainingBuilt on the ITIL 5 Syllabus

    ITIL 5 Foundation training helps you build a clear understanding of modern service management, from core concepts to the guiding principles. By the end of the course, you can explain the ITIL Value System and apply its ideas to real digital services.

    Digital Service Management Concepts

    Skills covered in ITIL 5 Foundation start with understanding how digital products and services create value across their lifecycle, and why continual improvement is built in from the start.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to create value.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers to every product and service.

    The Guiding Principles in Practice

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better, simpler service decisions.

    The Product and Service Lifecycle

    Describe the purpose of lifecycle activities from discovery and design to operation, delivery and support, and how they work together to create value.

    Management Practices and Value Streams

    Understand the role of key ITIL management practices and how Value Stream Mapping and Management improves the flow of work and removes waste.

    Who Should TakeITIL V5 Foundation Certification Training in Bonn?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation Training in BonnAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Bonn looking to build modern service management capability and prepare for the certification exam. Our programmes combine experienced trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company, provides a professional learning experience built around practical understanding and real-world application.

    • PeopleCert-aligned courseware delivered by experienced, accredited trainers
    • Flexible live online and classroom formats for individuals and teams
    • Structured materials, practice questions and exam preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Authorised training partner relationships with leading governing bodies
    • Dedicated learner support before, during and after the course
    • Customised corporate training for teams across Bonn and Germany
    • Trusted by professionals and organisations across multiple industries

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BonnInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bonn

    Bonn Marriott Hotel Platz der Vereinten Nationen 4, 53113 Bonn

    ITIL Version 5 Foundation Training Location in Bonn

    Kameha Grand Am Bonner Bogen 1, 53227 Bonn

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    Corporate ITIL 5 Foundation Training in BonnFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or blended delivery
    • Experienced trainers with real service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Bonn and Germany

    Leading Organisations

    Deutsche TelekomT-SystemsDeutsche Post DHLPostbankBWIVodafone

    What Our Learners Say

    A Clear Step up in My IT Career

    "The training made the ITIL Value System and guiding principles genuinely easy to follow. I moved from first-line support into a service management role within months, and the exam preparation gave me real confidence on the day."

    Lukas Weber

    IT Support Analyst

    0/0

    Practical and Easy to Apply

    "Practical, well-structured sessions that connected the four dimensions and the lifecycle to my day-to-day work on the service desk. The trainer explained each concept with examples I could use straight away."

    Sophie Becker

    Service Desk Team Lead

    0/0

    Beginner Friendly and Thorough

    "As someone new to service management, I appreciated how the course built up from the basics. The mock questions and revision support helped me pass the ITIL 5 Foundation exam on my first attempt."

    Jonas Schmitt

    IT Coordinator

    0/0

    Stronger, More Aligned Service Teams

    "We trained a mixed group of service and operations staff, and the shared ITIL 5 vocabulary improved how our teams handle incidents and changes. The delivery was flexible and fitted around our shift patterns."

    Anna Hoffmann

    IT Service Management Lead, Telecommunications Sector

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    A Reliable Corporate Training Partner

    "Invensis Learning tailored the programme to our public-sector environment and coordinated everything smoothly. Our staff now apply the guiding principles and continual improvement consistently across digital service projects."

    Markus Klein

    Learning and Development Manager, Public-Sector IT

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, covering modern digital product and service management. It is designed for IT and business professionals, including support staff, analysts, project team members and managers, who want to understand the ITIL Value System and how organisations create and improve value.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, covering modern digital product and service management. It is designed for IT and business professionals, including support staff, analysts, project team members and managers, who want to understand the ITIL Value System and how organisations create and improve value.

    Why choose Invensis Learning for ITIL 5 training in Bonn?

    Invensis Learning is an authorised training partner working with PeopleCert and AXELOS, offering aligned courseware, experienced trainers, flexible live online and classroom delivery, and exam preparation support. This helps learners in Bonn move from study to certification with a clear, supported path.

    Is ITIL 5 Foundation recognised in Bonn and across Germany?

    Yes. ITIL is the world's most widely adopted service management framework and is recognised by employers across Bonn and Germany, including telecommunications, logistics, banking and federal public-sector organisations that run large IT operations.

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation proves current service management skills that employers value, and it can open roles from service desk to service management and delivery. In Germany, IT Service Manager roles average around €72,500 per year, so the credential supports clear career and earning progression. Talk to a learning advisor to plan your path.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as set by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Bonn?

    Training fees in Bonn vary by format and schedule and are quoted in euros, with the price typically including courseware, practice questions and exam preparation. The PeopleCert exam fee is billed separately. Contact us for current pricing or request a quote.

    What is included in the ITIL 5 Foundation course fee?

    The training fee usually includes PeopleCert-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. Exact inclusions depend on the format you choose. Ask a learning advisor for full details.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled or billed separately depending on the package you choose. Exam pricing is set by PeopleCert and varies by region and currency. Request a quote and we will confirm exactly what is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams in Bonn. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It can be taken online with remote proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 26 correct answers, a score of 65%, to pass.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering 26 of the 40 questions correctly. The exam is closed book and lasts 60 minutes, so broad understanding across all syllabus topics is the best approach.

    Do I need any prerequisites to take the exam?

    No. ITIL 5 Foundation has no formal prerequisites, so it is open to anyone. No prior ITIL or IT service management experience is required, which makes it an accessible entry point for newcomers and experienced professionals alike.

    What happens if I do not pass the first time?

    If you do not pass on your first attempt, you can resit the exam through PeopleCert by booking a re-examination. Our trainers provide revision guidance and practice questions to help you prepare and improve before you try again.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The course builds from core concepts, and trainers support you with examples and practice so you can grasp the framework even without prior service management experience.

    What learning resources are provided?

    You receive PeopleCert-aligned courseware, practice questions, mock assessments and revision aids that map to the ITIL 5 Foundation syllabus, along with trainer guidance throughout the course.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you learn the latest edition of the framework.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements. To earn the ITIL 5 Foundation credential itself, you then sit and pass the PeopleCert exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), instructor-led classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats, so you can usually start within a short time of enrolling. See upcoming schedules or speak with a learning advisor to find the next available batch in Bonn.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch if your plans change. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.