Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the concepts behind modern digital product and service management. ITIL 5 Foundation certification training in Hanover from Invensis Learning gives IT and business professionals a clear, supported route to the credential employers across Lower Saxony recognise. The course is built around the current ITIL 5 (Version 5.0) syllabus. You learn the ITIL Value System, value co-creation, the four dimensions, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, all framed for the digital era. The certification suits service desk staff, IT operations and support professionals, project and business analysts, and anyone moving into service management. Hanover's insurance, reinsurance, automotive and energy employers run service-critical IT, so a shared ITSM language is highly valued. Start your ITIL journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanover, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hanover, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HanoverDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Becoming ITIL 5 CertifiedFor Professionals and Teams

    ITIL V5 Foundation Exam Format in HanoverWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hanover

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL Skills Are in Demand in HanoverRoles, Sectors and Pay

    ITIL 5 Foundation is a recognised marker of service management capability across Hanover, valued by the insurers, reinsurers, automotive suppliers and energy providers that run service-critical IT. As Talanx, Hannover Re, VHV and Continental modernise their platforms and Germany struggles to fill IT roles, professionals who can govern services and apply the ITIL Value System are increasingly sought after. Demand spans service desk, IT operations and service management positions, and here is what the regional market is telling us right now.

    What Is Driving ITIL Demand in Hanover

    ITIL 5 Foundation is more than a certificate. It is a shared service language that helps IT teams in Hanover deliver value and govern services with confidence. Start your ITIL journey today.

    Your Hanover Career Transformation

    Your ITIL 5 Career Shift, Before and After

    What Changes Once You Are Certified

    Hanover's insurance, automotive and energy employers are modernising their IT and increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Hanover Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hanover is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will GainBuilt on the Latest ITIL 5 Syllabus

    This training shows you what you will learn in ITIL 5 Foundation: the concepts, system and practices behind modern service management. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and explain how the lifecycle and four dimensions create value.

    Apply the ITIL Value System

    Skills covered in ITIL 5 Foundation start here: understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    Manage the Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases connect to sustain value across a digital product or service.

    Put the Guiding Principles to Work

    Apply the ITIL guiding principles, such as focus on value, start where you are, progress iteratively with feedback and keep it simple, to make better day-to-day service decisions.

    Co-Create Value with Stakeholders

    Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving teams from output thinking to outcome thinking.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.

    Drive Continual Improvement and Value Streams

    Embed continual improvement throughout the lifecycle and use value stream mapping and management to reduce waste and deliver value more efficiently in modern digital environments.

    Who Should TakeITIL V5 Foundation Certification Training in Hanover?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Hanover

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Hanover that want to build service management capability and prepare for the exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Hanover, provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert accredited training delivered by certified ITSM trainers
    • Live online and classroom formats that fit working schedules
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Practical, scenario-based learning mapped to the ITIL 5 syllabus
    • Post-training support, practice tests and exam simulators
    • Corporate and group training across Hanover and wider Germany
    • Experienced practitioners with real ITSM delivery backgrounds
    • Trusted by professionals and organisations across 100+ countries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HanoverInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hanover

    Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany

    ITIL Version 5 Foundation Training Location in Hanover

    Mercure Hotel Hannover Mitte, Postkamp 10, 30159 Hannover, Germany

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    Corporate ITIL 5 Foundation Training in HanoverFor Your Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules built around team availability
    • Onsite, offsite, live virtual or hybrid delivery formats
    • Accredited trainers with real ITSM and industry experience
    • Role-based, sector-relevant examples for better application
    • Dedicated coordination and learner support for groups
    • Scalable delivery for teams across Hanover and global sites

    Leading Organisations

    ContinentalTUI GroupTalanxHannover ReVHV GroupTUV NORD

    What Our Learners Say

    Cleared the Exam with Confidence

    "The trainer made the ITIL Value System and the guiding principles genuinely clear, with examples from real service desks. I passed the exam first time and now use the language every day in IT operations."

    Lukas Brandt

    IT Operations Analyst

    0/0

    A Clear Step up into Service Management

    "As someone moving from support into service management, this course gave me the structure I needed. The lifecycle and four dimensions finally clicked, and the mock questions matched the real exam well."

    Mara Wagner

    Service Desk Team Lead

    0/0

    Beginner Friendly and Well Paced

    "Very practical sessions on continual improvement and value co-creation. I came in with no ITIL background and still felt ready for the exam. The support before and after the training was a real plus."

    Jonas Keller

    Junior IT Support Specialist

    0/0

    Standardised How Our Team Works

    "We enrolled a mixed IT team and the consistency afterwards was noticeable. Incidents and changes are handled the same way across the group now, and the trainer tailored examples to our insurance setting."

    Annika Vogel

    IT Service Manager, Insurance Sector

    0/0

    Smooth Corporate Rollout for Our Teams

    "Invensis Learning ran a flexible group programme that fitted our shift patterns. The team came away with a shared service language and the scheduling and coordination were handled smoothly throughout."

    Daniel Schaefer

    Head of IT, Automotive Supplier

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals such as service desk staff, support and operations teams, analysts and anyone moving into service management.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals such as service desk staff, support and operations teams, analysts and anyone moving into service management.

    Is the ITIL 5 Foundation certification worth it in Hanover?

    Yes. Hanover's insurers, reinsurers, automotive suppliers and energy providers run service-critical IT and value a shared service language. With more than 137,000 IT roles unfilled across Germany, a recognised ITSM credential helps you stand out for roles in service desk, IT operations and service management.

    Is ITIL 5 Foundation recognised by employers in Hanover?

    ITIL is a globally recognised IT service management framework, and ITIL 5 Foundation is the current entry-level credential from AXELOS. Employers across Lower Saxony, including those in insurance, automotive, energy and IT services, recognise it as proof of modern service management knowledge.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management experience is required, which makes it a strong first credential for professionals at any career stage.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew it within each three-year cycle by earning 60 Continuing Professional Development (CPD) points, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled depending on the package you choose. Request a quote and a learning advisor will confirm what is included.

    How much does ITIL 5 Foundation training cost in Hanover?

    Pricing varies by format, schedule and whether the exam is bundled, so it is available on request. Live online and classroom options are quoted separately, and group rates apply for teams. Talk to a learning advisor for a tailored quote for Hanover.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. PeopleCert sets the exam fee, which varies by region and currency, so confirm the current figure when you book.

    Do you offer corporate or group discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and wider functions. Contact us for a tailored group quote for your organisation in Hanover.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the current ITIL 5 (Version 5.0) syllabus and tests knowledge and comprehension across the nine topic areas.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and lasts 60 minutes. The pass mark is 65 percent, which means you need 26 correct answers out of 40 to pass.

    What if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam if needed. Our training includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and we can advise on rebooking through PeopleCert. Confirm current resit policy and fees on the PeopleCert portal.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. Both options are available in Germany, so you can choose what suits you best.

    Which syllabus is the ITIL 5 Foundation exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. It is the current edition and covers digital product and service management, the ITIL Value System, the lifecycle and ITIL's management practices.

    Course Content

    Can a beginner take the ITIL 5 Foundation course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The training builds knowledge step by step, with examples and practice questions, so you can prepare for the exam even with no prior ITIL background.

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources and materials are provided?

    You receive accredited ITIL 5 Foundation courseware, references aligned to the current syllabus, practice questions, quizzes and revision aids. These materials help you understand the concepts and prepare with confidence for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before your exam date.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus from AXELOS and PeopleCert, so what you study reflects the latest edition of the framework and the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming live online or classroom batch. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor to find the next batch for Hanover.

    What training formats are available?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, as classroom training, and as customised corporate group training. You can choose the format that best fits your schedule and learning style.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Who delivers the ITIL 5 Foundation training?

    Training is delivered by experienced, accredited trainers with real IT service management backgrounds. They bring practical examples from service desks and operations teams so you can connect the concepts to everyday work.