Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    ITIL 5 Foundation Certification Training in KarlsruheWhat It Is and Who It Is For

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Karlsruhe gives IT and business professionals a recognised, current credential that employers across cloud, energy and mobility value. You learn how value is co-created with consumers, how the four dimensions and guiding principles shape service decisions, and how products move through their lifecycle from discovery to retirement. Delivered in live online and classroom formats, the training suits service desk staff, support analysts, IT operations professionals and business teams who want a shared service management language. With structured courseware, practice questions and exam-readiness support, you move from learning to certified along a clear, supported path with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Karlsruhe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    ITIL 5 Foundation Certification Training in KarlsruheWhat It Is and Who It Is For

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Karlsruhe, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KarlsruheDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in KarlsruheWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Karlsruhe

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens up in KarlsruheRoles, Sectors and Pay

    ITIL 5 Foundation is widely valued across Karlsruhe's IT, cloud, energy and mobility employers, where structured service management keeps complex digital operations reliable. As IONOS scales cloud services and EnBW digitises the energy transition, professionals who can apply the ITIL Value System are sought after from service desk through to service delivery management. Here is what the local market is telling us right now.

    What's Driving Demand for ITIL Skills in Karlsruhe

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for reliable digital services. Join professionals in Karlsruhe building modern service management skills. Start your journey today.

    Your Karlsruhe Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Worth Making in Karlsruhe

    Karlsruhe's digital economy keeps growing across cloud, energy and mobility, and employers increasingly separate professionals who can run reliable services from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Karlsruhe Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Karlsruhe is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseCore Capabilities for Day-One Impact

    ITIL 5 Foundation training builds practical, current knowledge of digital service management. By the end, you can speak the language of the ITIL Value System, apply the guiding principles, and prepare with confidence for the PeopleCert exam.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation begin with the core concepts of digital product and service management: what digital services are, how value is created, and how products move through their lifecycle from discovery to retirement.

    Value Co-Creation in Practice

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can frame service decisions around real organisational results.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, to manage products and services holistically.

    The ITIL Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles to everyday decisions.

    Product and Service Lifecycle Management

    Work through the lifecycle activities, from discovery and design to build, operation, delivery and support, and see how each stage creates and protects value across the service.

    Management Practices and Continual Improvement

    Explore ITIL's management practices, the continual improvement approach and value stream mapping, so teams can keep raising service quality over time.

    Who Should TakeITIL V5 Foundation Certification Training in Karlsruhe?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals in Karlsruhe Choose Invensis LearningAccredited Training, Real Support

    As a trusted ITIL Version 5 Foundation training company in Karlsruhe, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations that want reliable, well-run digital services. Our programmes combine certified ITSM trainers, flexible live online and classroom formats, structured courseware and dedicated learner support. As an ISO 9001 and ISO 27001 certified training company working with leading certification bodies including PeopleCert and AXELOS, we focus on practical understanding, real-world application and measurable outcomes for learners in Karlsruhe and across Germany.

    • Accredited training aligned to the latest AXELOS and PeopleCert ITIL 5 syllabus
    • Certified ITSM trainers with real-world service management experience
    • Live online and classroom formats that fit working schedules in Karlsruhe
    • Structured courseware, practice questions and exam-readiness support
    • ISO 9001 and ISO 27001 certified training operations
    • Post-training support and resources to help you apply ITIL at work
    • Trusted by professionals and teams across more than 100 countries
    • Competitive pricing for individual learners and corporate groups

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KarlsruheInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Karlsruhe

    Novotel Karlsruhe City, Festpl, 2, 76137 Karlsruhe, Germany

    ITIL Version 5 Foundation Training Location in Karlsruhe

    Leonardo Hotel Karlsruhe, Ettlinger Str. 23, 76137 Karlsruhe, Germany

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    Corporate ITIL Training in KarlsruheUpskill Your Service Team

    • Tailored ITIL 5 Foundation training for teams and departments
    • Live virtual, onsite or blended delivery across the Karlsruhe region
    • Training schedules built around your team's availability
    • Role-based examples from cloud, energy and mobility settings
    • Progress tracking, assessments and learner feedback
    • Volume-based pricing and dedicated coordination
    • Certified ITSM trainers with hands-on industry experience

    Leading Organisations

    IONOSEnBWBoschSAPInit SEPTV Group

    What Our Learners Say

    Passed First Time with Practical Examples

    "The ITIL 5 Foundation training finally gave me a structured way to handle incidents and changes instead of just reacting. The trainer used real cloud and operations examples, and I passed the PeopleCert exam on my first sitting."

    Lukas Brandt

    IT Support Analyst

    0/0

    A Shared Language for My Team

    "Clear sessions on the ITIL Value System and the four dimensions helped me see how our service desk connects to value. The practice questions made the exam feel familiar, and I now lead our team with a shared language."

    Mara Hoffmann

    Service Desk Lead

    0/0

    Beginner Friendly and Well Paced

    "I came in with no ITIL background and the course was easy to follow. The guiding principles and lifecycle topics were explained well, and the live online format fit around my work in Karlsruhe."

    Jonas Keller

    Aspiring IT Service Manager

    0/0

    Fewer Repeat Incidents Across the Team

    "We trained our operations team through Invensis Learning and the impact was quick. Standardising on ITIL practices reduced repeat incidents and gave everyone a common approach to problem and change management."

    Sabine Vogt

    IT Operations Manager, Energy Sector

    0/0

    Scalable, Accredited and Well Coordinated

    "As an L&D lead I needed accredited training that scaled. The corporate delivery was flexible, the trainers were credible, and our staff now apply the ITIL Value System to real services. Reporting and coordination were excellent."

    Thomas Reinhardt

    Head of Learning and Development, Cloud Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the four dimensions and the guiding principles, giving IT and business professionals a recognised, current credential.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the four dimensions and the guiding principles, giving IT and business professionals a recognised, current credential.

    Is ITIL 5 Foundation worth it for professionals in Karlsruhe?

    Yes. ITIL 5 Foundation is valued across Karlsruhe's cloud, energy and mobility employers, where reliable digital services matter. It maps to roles from service desk through to service management, helping you stand out in a competitive regional IT market. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, support analysts, IT operations professionals and business teams. No prior ITIL or service management knowledge is required, so it works for both career starters and switchers.

    Do I need prior experience or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 may find some concepts familiar, but ITIL 4 is not required to take the course or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle, as set out by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, exam-readiness support and learner support, plus a course completion certificate. Inclusions vary by format and plan. Request a quote for the package that suits you.

    How much does ITIL 5 Foundation training cost in Karlsruhe?

    Pricing is available on request and varies by format, such as live online, classroom or corporate group training. Fees are quoted in euros for learners in Germany. Contact us for current schedules and a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be billed separately from the training, depending on the package you choose. Pricing varies by region and channel, so confirm the current exam fee and what your plan includes before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 (Version 5.0) Foundation syllabus published by PeopleCert and AXELOS.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions, and the pass mark is 65%, which means answering 26 of 40 questions correctly. Focus on broad understanding across all nine syllabus topic areas rather than memorising single facts.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through the PeopleCert OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Karlsruhe and across Germany.

    What happens if I do not pass the first time?

    If you do not pass, you can retake the exam through PeopleCert. Our training includes practice questions, mock tests and exam-readiness support to help you prepare thoroughly and approach the retake with confidence. Confirm current re-sit fees with PeopleCert.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. It is the entry point to the ITIL 5 scheme and is open to all candidates, regardless of prior education or work experience.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course that assumes no prior service management knowledge. Trainers explain each concept from the ground up, supported by examples and practice activities, so beginners can follow along and build confidence.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, practice questions, mock tests and topic-wise revision aids. These resources help you reinforce understanding and identify any weak areas before the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS and PeopleCert ITIL 5 (Version 5.0) Foundation syllabus, the current edition of the framework, so you learn the latest digital product and service management thinking.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and complete payment, after which you receive access to schedules and learning resources. New batches run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training. You can choose the format that best fits your schedule and learning style.

    Is online ITIL 5 Foundation training available in Karlsruhe?

    Yes. Live virtual instructor-led ITIL 5 Foundation training is available to learners in Karlsruhe, giving you real-time access to certified trainers without travelling. Classroom and corporate options are also available across the region.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.