Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Your Route to ITIL 5 Foundation Certification Training in DusseldorfA Foundation in Modern Service Management

    ITIL 5 Foundation certification training in Dusseldorf prepares IT and business professionals to manage digital products and services using the latest global best-practice framework. The ITIL Version 5 Foundation (ITIL 5-F) credential is the entry point to the ITIL 5 scheme and is awarded by AXELOS through PeopleCert. This programme is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and covers the ITIL Value System, value co-creation, the four dimensions, the guiding principles, the product and service lifecycle and continual improvement. You learn how value is created and improved across the full lifecycle, then prepare for the closed-book PeopleCert exam. Delivered in live virtual and corporate formats, the training suits service desk staff, analysts, engineers and managers across Dusseldorf's telecom, manufacturing, finance and consulting sectors. Start your ITIL 5 journey with Invensis Learning and gain a globally recognised qualification employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dusseldorf, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Your Route to ITIL 5 Foundation Certification Training in DusseldorfA Foundation in Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dusseldorf, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DusseldorfDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationSkills That Travel Across Employers

    ITIL V5 Foundation Exam Format in DusseldorfWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dusseldorf

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes Your Dusseldorf CareerWhy Get Certified?

    ITIL 5 Foundation is increasingly valued across Dusseldorf's telecom, manufacturing, energy, insurance and IT services employers, who run large, service-critical operations. As organisations modernise service delivery and adopt cloud and AI, credentialed service professionals are in steady demand, from service desk analysts to IT service managers and ITSM leads. Here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Dusseldorf?

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for modern service management. Join professionals across Dusseldorf who deliver value and continual improvement. Start your journey today.

    Your Dusseldorf Career Transformation

    From Where You Are Now to ITIL 5 Certified

    Your Dusseldorf Career Shift

    Dusseldorf's IT and service market is expanding with digital transformation, cloud adoption and telecom investment, and employers increasingly separate professionals with a recognised service framework from those without. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany and Dusseldorf) 2026.

    How to Get ITIL V5 Founfdation Certified in Dusseldorf Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dusseldorf is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will BuildCapabilities for Modern Service Teams

    ITIL 5 Foundation training teaches the core skills of modern digital service management. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to create value.

    Value Co-Creation

    Understand how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Guiding Principles

    Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better service decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how continual improvement runs throughout.

    Who Should TakeITIL V5 Foundation Certification Training in Dusseldorf?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals in Dusseldorf Train with Invensis LearningA Trusted ITSM Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Dusseldorf who want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Dusseldorf, Invensis Learning is committed to your success. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced, accredited trainers with real ITSM and service management expertise
    • Live virtual and corporate delivery formats to fit your schedule
    • Structured, AXELOS and PeopleCert-aligned courseware and exam preparation
    • Practice questions and mock tests to build exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries
    • Flexible scheduling for individuals and corporate teams in Dusseldorf

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DusseldorfInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dusseldorf

    Steigenberger Parkhotel Königsallee 1A, 40212 Düsseldorf, Germany

    ITIL Version 5 Foundation Training Location in Dusseldorf

    Hotel Land Gut Höhne Düsseldorfer Str. 253, 40822 Mettmann Germany

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    Corporate ITIL 5 Foundation Training in DusseldorfFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Accredited trainers with real service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Dusseldorf and beyond

    Leading Dusseldorf Employers

    VodafoneHenkelE.ONMetroERGORheinmetall

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real PeopleCert format, and I passed the Foundation exam on my first sitting."

    Lukas Becker

    Service Desk Team Lead

    0/0

    Beginner-Friendly and Practical

    "As someone new to service management, I found the course beginner-friendly and well structured. I now understand the four dimensions and the lifecycle, and I use that thinking in my support role every day."

    Sophie Wagner

    IT Support Analyst

    0/0

    Up to Date and Well Delivered

    "Strong, up-to-date content on ITIL 5 and value co-creation. The live virtual sessions were interactive, and the practice questions helped me focus my revision before the exam."

    Jonas Schmidt

    ITSM Consultant

    0/0

    A Shared Language for Our Team

    "We trained a full service desk team and the impact was immediate. Everyone now shares the same language for incidents, change and continual improvement, which has made our handovers far smoother."

    Anna Hoffmann

    Head of IT Service Management, Telecom Sector

    0/0

    Tailored Corporate Training That Worked

    "Invensis Learning tailored the corporate sessions to our manufacturing environment and scheduled them around shift patterns. The standardised approach to service management has improved how our IT teams work together."

    Markus Krause

    Learning and Development Manager, Manufacturing Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, awarded by AXELOS through PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme, awarded by AXELOS through PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a globally recognised credential valued by employers across Dusseldorf's telecom, manufacturing, finance and IT services sectors. It opens roles such as service desk analyst, IT service manager and ITSM lead, and IT service manager salaries in Germany average around EUR 72,500. Talk to a learning advisor to plan your path.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or service management knowledge is required, which makes it an ideal entry point for professionals new to the framework.

    Who is the governing body for ITIL 5?

    ITIL was created by AXELOS, which PeopleCert acquired in 2021. PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD points within the certification cycle. Check current renewal options on the PeopleCert portal.

    Pricing

    How much does ITIL 5 Foundation training cost in Dusseldorf?

    ITIL 5 Foundation training fees vary by format and provider, and the PeopleCert exam is usually purchased as part of a combined training and exam package. For current pricing in euros, request a quote from a learning advisor.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also bundle the PeopleCert exam. Request a quote to confirm what your chosen format includes.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is often sold as a combined training and exam bundle through an accredited training organisation, though some options price the exam separately. Confirm the details when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and business units. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed-book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is closed-book and covers the full ITIL 5 Foundation syllabus.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through PeopleCert's proctored system, available 24/7, or at a PeopleCert authorised test centre. Both options follow the same closed-book, multiple-choice format.

    What if I do not pass the exam the first time?

    You can retake the ITIL 5 Foundation exam. Our training includes practice questions and mock exams to build readiness, and our team can guide you on rebooking through PeopleCert. Ask about resit support when you enrol.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an entry point. The training builds your knowledge from the ground up, so beginners and experienced professionals alike can follow it comfortably.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance throughout the programme.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and full-length mock exams that mirror the PeopleCert format, helping you identify weak areas and build exam confidence.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, including the ITIL Value System and value stream management.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Dusseldorf?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training and customised corporate group training, including onsite delivery for teams. You can pick the format that fits your schedule and learning style.

    Is the training available online in Dusseldorf?

    Yes. Our ITIL 5 Foundation course is delivered online as live virtual instructor-led training, so professionals across Dusseldorf can join interactive sessions from home or the office.

    When can I start the training?

    New batches run regularly in live virtual format, and corporate sessions can be scheduled around your team's availability. See upcoming schedules or ask a learning advisor about the next available cohort.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.