Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, and ITIL Version 5 Foundation certification training in Frankfurt gives you a structured route into modern digital product and service management. You learn how organisations create and co-create value through digital products and services, and how to apply proven practice in real IT environments. The credential is built on ITIL 5 (Version 5.0), the latest edition of the world's most widely adopted IT service management framework. It covers the ITIL Value System, the four dimensions, the seven guiding principles, the product and service lifecycle and continual improvement. There are no prerequisites, so it suits IT staff, business professionals and career changers alike. Frankfurt is continental Europe's largest financial centre and a leading data centre hub, where banks, insurers and IT service providers depend on reliable, well-governed services. Earning this globally recognised credential with Invensis Learning positions you for service desk, incident, change and IT service management roles, and gives you a confident first step into a high-demand field.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Frankfurt, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Frankfurt, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in FrankfurtDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn Your ITIL 5 Foundation Credential?Skills That Move Your IT Career Forward

    ITIL V5 Foundation Exam Format in FrankfurtWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Frankfurt

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL Skills Unlock in Frankfurt ITRoles, Demand and Earning Power

    ITIL 5 Foundation has become a trusted entry marker for IT service careers across Frankfurt, valued by banks, insurers, data centre operators and IT service providers that run mission-critical digital services. As DORA and BaFin tighten operational resilience rules and the financial centre accelerates digitalisation, employers increasingly seek professionals who can apply structured service management, from service desk roles up to IT service manager. Here is what the market is telling us now.

    What Is Driving Service Management Demand in Frankfurt?

    ITIL 5 Foundation is more than a certificate. It is a launchpad into Frankfurt's high-demand IT service careers. Join professionals who keep digital services reliable and value-led. Start your journey today.

    Your Frankfurt Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Frankfurt Employers Notice

    Frankfurt's IT service market is expanding with digital banking, data centre growth and tighter resilience rules, and employers increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Frankfurt Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Frankfurt is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL CourseCapabilities for Modern Service Teams

    In this ITIL 5 Foundation training you will learn to apply the ITIL Value System, the guiding principles and the product and service lifecycle to everyday digital service work, building skills employers across Frankfurt actively seek.

    Digital Service Management Foundations

    Understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern IT service management.

    How Value Is Co-Created

    Learn to balance outcomes, costs, risks, experience and sustainability, and to collaborate with consumers and stakeholders so services deliver real, shared value.

    The Four Dimensions in Practice

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of every service.

    Working with the ITIL Value System

    See how guiding principles, governance, value chain activities, practices and continual improvement combine into one system that keeps value flowing from demand to outcome.

    Applying the Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real digital environments.

    Managing the Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how ITIL's management practices keep services running.

    Who Should TakeITIL V5 Foundation Certification Training in Frankfurt?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in FrankfurtAccredited Trainers, Real Results

    As a leading ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Frankfurt, combining accredited, experienced trainers with flexible delivery and learner-focused support. Our courseware is aligned to AXELOS and PeopleCert standards, so you prepare for the exam with confidence. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 5 standards
    • Experienced trainers with real IT service management expertise
    • Live online and classroom formats to suit your schedule
    • Exam-focused preparation with mock exams and practice questions
    • ISO 9001:2015 certified for quality management
    • ISO 27001:2022 certified for information security
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Frankfurt and Germany

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in FrankfurtInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Frankfurt

    Holiday Inn Frankfurt, Mainzer Landstraße 27, 60329 Frankfurt am Main

    ITIL Version 5 Foundation Training Location in Frankfurt

    Steigenberger Frankfurter Hof, Am Kaiserplatz, Bethmannstraße 33, 60311 Frankfurt am Main

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    ITIL Training for Frankfurt TeamsStandardise Service Management

    • Tailored ITIL training for small, medium and large teams
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Schedules aligned to your team's availability
    • Accredited trainers with banking and IT services experience
    • Role-based examples relevant to Frankfurt's industries
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Germany and beyond

    Leading Frankfurt Employers

    Deutsche BankCommerzbankDZ BankFraportDeutsche BoerseLufthansa

    What Our Learners Say

    Passed First Time and Applied It at Work

    "The trainer explained the ITIL Value System and guiding principles in a way that finally clicked. I passed the Foundation exam first time and now apply the practices on our service desk every day."

    Lukas Weber

    IT Support Analyst

    0/0

    Practical Training That Opened a New Role

    "The mock exams were close to the real thing and the sessions were practical, not just theory. I moved into an incident management role within months of certifying."

    Sophie Becker

    Incident Coordinator

    0/0

    Flexible and Well Structured

    "Clear, well-structured online training that fit around my job in Frankfurt. The lifecycle and four dimensions content was especially useful for my day-to-day work."

    Jonas Schmidt

    IT Service Coordinator

    0/0

    Consistent Practice Across Our Team

    "We trained our service desk team with Invensis and saw faster, more consistent incident handling. The corporate sessions were tailored to our regulated environment."

    Anna Hoffmann

    IT Service Manager, Banking Sector

    0/0

    Stronger Resilience and Reporting

    "Standardising on ITIL across our teams improved our resilience reporting under DORA. The accredited trainers understood our compliance pressures and kept the content relevant."

    Markus Vogel

    Head of IT Operations, Insurance Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle. There are no prerequisites, so it suits IT and business professionals at any stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle. There are no prerequisites, so it suits IT and business professionals at any stage.

    Is ITIL 5 Foundation worth it for professionals in Frankfurt?

    Yes. Frankfurt is continental Europe's largest financial centre and a leading data centre hub, so banks, insurers and IT service providers actively seek staff who understand modern service management. The credential is recognised across Europe and supports roles from service desk analyst to IT service manager. Talk to a learning advisor to plan your path.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT support staff, analysts, coordinators, service desk teams, and business professionals who work with digital services. It is also ideal for career starters and changers, as no prior experience or ITSM knowledge is required.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, value stream management, and an updated ITIL Value System. It reflects the modern digital era, sustainability and value co-creation more strongly than earlier editions.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD points within the certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. The PeopleCert exam fee is billed separately. Request a quote for current inclusions and Frankfurt batch pricing.

    How much does ITIL 5 Foundation training cost in Frankfurt?

    Training is quoted in euros and varies by format and provider, so pricing is available on request. The PeopleCert exam fee is charged separately under regional pricing. Contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    No. PeopleCert bills the ITIL 5 Foundation exam fee separately under regional pricing. Some packages bundle the exam with training, so ask about combined options when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider technology teams. Contact us for a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and consists of 40 multiple-choice questions. You have 60 minutes to complete it, and the questions are based on the official ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering 26 of the 40 questions correctly. Focus on broad understanding across all nine syllabus topic areas rather than any single area.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. Both options use the same closed-book, multiple-choice format.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can sit the exam. Attending an accredited training course is recommended to help you prepare effectively.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 5 Foundation exam if needed. Our trainers provide mock exams, practice questions and focused revision support so you walk in prepared. Confirm current re-sit policies and fees on the PeopleCert portal.

    Course Content

    Do I need prior experience to take this course?

    No prior experience or ITSM knowledge is required. ITIL 5 Foundation is beginner-friendly and starts from core concepts, with trainer support and practice activities to help you build understanding step by step.

    What topics are covered in ITIL 5 Foundation training?

    The training covers the official syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning materials are provided?

    You receive accredited ITIL courseware, practice questions, mock exams and revision aids that map to the ITIL 5 Foundation syllabus. These resources help you reinforce concepts and prepare for the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by AXELOS and PeopleCert, and the official ITIL 5 Foundation syllabus.

    Are practice exams included in the training?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build confidence before exam day.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your preferred format and completing payment. You then receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    Is the training available online for Frankfurt professionals?

    Yes. We offer ITIL training online as live virtual instructor-led sessions, alongside classroom and corporate formats, so professionals across Frankfurt can learn in the way that fits their schedule.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training and customised corporate group training. Each format follows the same accredited syllabus, so you can choose the option that suits your needs.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch if your plans change. Contact our support team to arrange this and confirm the terms that apply to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.