Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. It is the recognised starting point for anyone moving into modern IT service management. For professionals in Essen, ITIL 5 Foundation maps directly to what energy, utilities, manufacturing and ICT employers across the Ruhr region need: structured, value-led service delivery. With no formal prerequisites, the certification is open to IT staff, business analysts and team leads alike. Examined by PeopleCert and based on the current ITIL 5 (Version 5.0) syllabus, the credential is valid for three years and respected worldwide. Start your ITIL 5 Foundation journey with Invensis Learning and build a skill set employers actively reward.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Essen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Essen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in EssenDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationSkills, Recognition and Career Lift

    ITIL V5 Foundation Exam Format in EssenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Essen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in EssenWhy the Credential Pays Off

    ITIL 5 Foundation has become a baseline expectation for IT service roles across Essen and the wider Ruhr region, valued by energy, utilities, manufacturing, healthcare and ICT employers running large, service-critical operations. As E.ON, RWE and others accelerate digital transformation, demand for staff who can deliver structured, value-led services is rising from the service desk through to service management. Here is what the local market is telling us.

    Service Management Pressures Shaping Essen's IT Market

    ITIL 5 Foundation is more than a certificate. It is the service management language Essen employers are hiring for. Join professionals who deliver reliable, value-led IT services and start your journey today.

    Your Essen Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes for You

    Essen's IT and service market is being reshaped by the energy transition and digital investment, and employers increasingly separate professionals who can deliver structured, value-led services from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, Salary.com, PayScale (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in Essen Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Essen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildCore ITIL 5 Capabilities You Will Apply

    ITIL 5 Foundation training equips you with the concepts and practices behind modern digital service management. By the end of the course you can describe how value is co-created, apply the guiding principles, and explain the service lifecycle and the key management practices.

    Digital Product and Service Management Concepts

    Understand what sets digital products and services apart, how value is created in modern IT, and how services are managed across their full lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together to deliver value end to end.

    The Seven Guiding Principles

    Apply ITIL's guiding principles, such as focus on value and progress iteratively with feedback, to make better service decisions in real situations.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.

    Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and how continual improvement keeps services relevant, efficient and aligned to real need.

    Who Should TakeITIL V5 Foundation Certification Training in Essen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in EssenAccredited Training Built for You

    As a leading ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individuals and organisations across Essen and the Ruhr region. As a PeopleCert Accredited Training Organisation, we combine AXELOS-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, exam readiness and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering AXELOS-aligned ITIL courseware
    • Experienced, accredited trainers with real IT service management practice
    • Online (live virtual) and classroom instructor-led training to fit your schedule
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Structured study materials, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • Flexible corporate and group training for teams across Essen and beyond
    • Trusted by professionals and organisations in 100+ countries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in EssenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Essen

    Schlosshotel Hugenpoet, August-Thyssen-Straße 51, 45219 Essen

    ITIL Version 5 Foundation Training Location in Essen

    Sheraton Essen Hotel, Huyssenallee 55, 45128 Essen

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    Corporate ITIL 5 Foundation Training in EssenFor Your Teams

    • Tailored ITIL 5 Foundation training for small, medium and large teams
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Schedules aligned to your team's availability and project demands
    • Accredited trainers with energy, manufacturing and ICT service experience
    • Role-based examples relevant to Essen's industries
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Essen and global sites

    Trusted by Leading Organisations

    RWEE.ONEvonikThyssenkruppHOCHTIEFIsta

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave my support work a clear structure. I now understand the service lifecycle and the guiding principles, and I passed the PeopleCert exam on my first attempt."

    Markus Becker

    IT Support Analyst

    0/0

    Practical and Well Structured

    "Clear trainers and very practical sessions on the four dimensions and the ITIL Value System. The mock questions made the real exam feel familiar, and I use the concepts at the service desk every day."

    Lena Hoffmann

    Service Desk Coordinator

    0/0

    A Confident Start in ITSM

    "As a career changer I had no ITSM background, but the course was beginner friendly and well paced. It helped me move into a junior service management role in Essen with real confidence."

    Daniel Schaefer

    Junior IT Service Manager

    0/0

    Stronger, More Consistent Service Team

    "We trained a full service team and the impact on consistency was immediate. Incident and change handling improved, and everyone now shares one service management language. The live virtual format suited our shift patterns."

    Petra Wagner

    IT Service Delivery Lead, Energy and Utilities

    0/0

    Relevant, Flexible Corporate Training

    "Invensis Learning delivered onsite training for our IT operations group with examples relevant to our industry. The trainers were credible and the scheduling was flexible. A solid investment in our team's capability."

    Thomas Krueger

    Head of IT Operations, Manufacturing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices behind modern IT service management.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices behind modern IT service management.

    Who should take ITIL 5 Foundation in Essen?

    It suits IT and business professionals at any stage, including service desk staff, analysts, coordinators, team leads and career changers. In Essen it is especially relevant to people in energy, utilities, manufacturing and ICT who deliver or support digital services.

    Is ITIL 5 Foundation worth it for my career?

    Yes. It is a globally recognised AXELOS credential that employers across the Ruhr region and worldwide value for service roles. IT Service Manager roles in Germany average around EUR 72,500 per year, and certified professionals are in demand as employers digitise services.

    Do I need experience before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge is required, which makes it an accessible entry point for newcomers and career changers alike.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 continuing professional development (CPD) points within the three-year cycle. Check current renewal options on the PeopleCert portal.

    Pricing

    How much does ITIL 5 Foundation training cost in Essen?

    Training fees vary by format and schedule, so pricing is available on request. The fee typically covers AXELOS-aligned courseware, practice questions and exam preparation support. Request a quote or talk to a learning advisor for current options.

    What is included in the course fee?

    The fee generally includes instructor-led or self-paced training, AXELOS-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. Confirm the exact inclusions for your chosen plan when you enrol.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some bundles include the PeopleCert exam voucher and some do not, as the exam is purchased through PeopleCert. Ask a learning advisor which plan includes the exam.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT functions, service desks and cross-department teams. Contact us for a tailored quote for your team in Essen.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses single-answer, multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online proctored or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and an allotted time of 60 minutes. The questions cover the nine topic areas of the syllabus, from the ITIL Value System to continual improvement.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam tests knowledge and comprehension, so a solid understanding across all topic areas is the best way to prepare.

    How and where do I take the exam?

    You schedule the exam through PeopleCert. You can sit it online with OnVUE remote proctoring, available around the clock, or at an authorised PeopleCert test centre. Our team can guide you through the booking process.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Resit fees and policies are set by PeopleCert, so confirm the current details on their portal. Our preparation resources are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock assessments, quizzes and revision aids. These materials map to the ITIL 5 Foundation syllabus and help you build exam readiness step by step.

    Is the course suitable for beginners?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, and the training assumes no prior ITSM knowledge. Trainers explain each concept clearly and use practical examples, so beginners can follow with confidence.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS and PeopleCert, so you study the latest concepts, including the ITIL Value System and value stream management.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), in the classroom, as self-paced e-learning, and as customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start in Essen?

    New batches run regularly across live virtual and classroom formats, and self-paced learning lets you begin straight away. See upcoming schedules or speak with an advisor to find the next start date that suits you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.