Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, that introduces the core concepts of digital product and service management. ITIL 5 Foundation certification training in Dresden gives IT and business professionals a structured route into the ITIL Value System, the guiding principles and the product and service lifecycle that modern organisations depend on. Built on the current ITIL 5 Version 5.0 syllabus, the programme suits service desk staff, IT analysts, project team members and managers who want a globally recognised credential. Dresden's microelectronics and software employers run complex, always-on digital operations, so a shared service management language is in steady demand across Silicon Saxony. Whether you are formalising existing experience or stepping into IT service management for the first time, this course prepares you for the 40-question PeopleCert exam with confidence. Start your ITIL journey with Invensis Learning and turn practical knowledge into a recognised qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dresden, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dresden, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DresdenDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Foundation Pays off at WorkRecognition, Skills and Career Mobility

    ITIL V5 Foundation Exam Format in DresdenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dresden

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in DresdenRoles, Demand and Pay

    ITIL 5 Foundation has become a practical entry marker for IT service management careers across Dresden, where Silicon Saxony's semiconductor and software employers run large, always-on digital operations. As organisations standardise how they design, deliver and support services, certified professionals are valued from service desk and ITSM analyst roles up to IT service manager and service delivery lead. Here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand in Dresden

    ITIL 5 Foundation is more than a certificate. It is a shared language for modern service management. Join Dresden professionals turning IT delivery into measurable value. Start your journey today.

    Your Dresden Career Transformation

    Your Position Before and After ITIL 5 Foundation

    The Difference the Credential Makes

    Dresden's IT and digital sector is expanding fast with semiconductor and software investment, and employers increasingly separate professionals who can run service the ITIL way from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, StepStone (Germany and Saxony) 2026.

    How to Get ITIL V5 Founfdation Certified in Dresden Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dresden is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeThe Core ITIL 5 Concepts in Practice

    ITIL 5 Foundation training covers the core concepts of digital product and service management, from the ITIL Value System to the guiding principles and the full service lifecycle. By the end, you can apply ITIL 5 thinking to real service work and step into the PeopleCert exam with confidence.

    Digital Product and Service Concepts

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle in modern organisations.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated value system.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, practical service decisions every day.

    The Four Dimensions of Service

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Practices and Continual Improvement

    Explore key ITIL management practices, value stream mapping and continual improvement, and how they support consistent, effective ways of working across teams.

    Who Should TakeITIL V5 Foundation Certification Training in Dresden?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your Trusted ITIL 5 Foundation Partner in DresdenExpert-Led, Flexible, Accredited

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Dresden that want to build modern service management capability and pass the PeopleCert exam. Our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Dresden, Invensis Learning makes sure that whether you enrol as an individual or plan group training for your team, you get a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Authorised training partner aligned to AXELOS and PeopleCert ITIL standards
    • Accredited, experienced trainers with real IT service management practice
    • Flexible live online, classroom and corporate delivery to fit your schedule
    • Courseware mapped to the current ITIL 5 Version 5.0 syllabus
    • Practice questions and full mock exams to build exam confidence
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across IT, manufacturing and the public sector

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DresdenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dresden

    Hilton Dresden An der Frauenkirche 5, 01067 Dresden, Germany

    ITIL Version 5 Foundation Training Location in Dresden

    Steigenberger Hotel de Saxe Neumarkt 9, 01067 Dresden, Germany

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    Corporate ITIL 5 Training in DresdenBuilt for Your Service Teams

    • Tailored ITIL 5 curriculum aligned to your service operations
    • Onsite, live virtual or hybrid delivery for teams in Dresden
    • Flexible schedules that fit shift and project work
    • Accredited trainers with real IT service management experience
    • Progress tracking, assessments and learner feedback
    • Volume-based pricing for group enrolments
    • Scalable delivery across regional and global sites

    Trusted by Leading Employers

    InfineonGlobalFoundriesSAPT-Systems MMSBoschDATEV

    What Our Learners Say

    A Clear Path into Service Management

    "The ITIL 5 Foundation course finally gave me the structure behind the work I already do. The guiding principles and the value system made sense quickly, and the mock questions got me ready for the exam."

    Sebastian Vogel

    IT Service Desk Lead

    0/0

    Practical and Easy to Follow

    "I came in with no service management background and left confident about the lifecycle and the four dimensions. The trainer used real examples that matched my day-to-day work in IT support."

    Anika Brandt

    IT Support Analyst

    0/0

    Worth It for the Fundamentals

    "Solid coverage of the ITIL 5 concepts and a well-paced programme. The exam prep resources were genuinely useful and I passed on my first attempt."

    Tobias Richter

    Systems Administrator

    0/0

    Standardised How Our Team Works

    "We trained a mixed service team and now everyone shares the same vocabulary for incidents, requests and improvement. Delivery was flexible and fit around our shift patterns."

    Claudia Hoffmann

    L&D Manager, Semiconductor Sector

    0/0

    Strong Corporate Delivery

    "Invensis tailored the sessions to our cloud operations. The trainers were experienced practitioners, and the team came away able to apply ITIL 5 practices straight away."

    Markus Lehmann

    IT Operations Manager, Software Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry credential in IT service management, valued by employers across Dresden's semiconductor, software and public sectors. It proves you understand modern digital service management and opens roles from service desk analyst to IT service manager. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a globally recognised entry credential in IT service management, valued by employers across Dresden's semiconductor, software and public sectors. It proves you understand modern digital service management and opens roles from service desk analyst to IT service manager. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any career stage, including service desk staff, IT analysts, systems administrators, project team members and managers who want a shared, recognised approach to service management. No prior ITIL knowledge is needed.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended, and Invensis Learning provides the courseware and exam preparation you need.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as set by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the Version 5.0 syllabus, instructor-led sessions, practice questions, mock exams and learner support. Exam fees are set by PeopleCert and confirmed separately. Request a quote for the current package in Dresden.

    How much does ITIL 5 Foundation training cost in Dresden?

    Pricing varies by format and whether the exam is bundled, so the fee is available on request. Live online, classroom and corporate options are priced differently. Contact a learning advisor for a tailored quote for Dresden.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the ITIL 5 Foundation exam fee, which can be bundled with training or purchased separately. We will confirm exactly what your enrolment includes before you pay.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Dresden. Ask about group pricing for a quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What happens if I do not pass the ITIL 5 Foundation exam?

    You can resit the exam through PeopleCert. Our training includes mock exams, practice questions and trainer guidance to prepare you for a first-time pass, and selected plans include resit support. Confirm the current resit policy with your advisor.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice, single-answer questions. It is based on the ITIL 5 Foundation Version 5.0 syllabus from AXELOS and PeopleCert, and can be taken online with remote proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct answers, a score of 65%, to pass.

    How long is the ITIL 5 Foundation exam?

    You have 60 minutes (one hour) to complete the 40-question exam. Closed-book conditions apply throughout.

    How is the ITIL 5 Foundation exam delivered?

    PeopleCert delivers the exam either online with 24/7 remote proctoring or at authorised test centres worldwide, including options accessible from Dresden. You choose what is convenient for you.

    What does the ITIL 5 Foundation exam cover?

    It spans nine topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement, and value stream mapping.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed for people new to IT service management as well as experienced staff. The trainer builds concepts from the ground up with practical examples.

    What topics are covered in the ITIL 5 Foundation training?

    The programme covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    What learning resources are provided?

    You receive accredited courseware aligned to the Version 5.0 syllabus, practice questions, mock exams and revision aids, plus trainer-led examples that connect the concepts to real service work.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation Version 5.0 syllabus published by AXELOS and PeopleCert, so you study the most up-to-date framework.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams that mirror the real format, helping you identify weak areas and build confidence before the PeopleCert exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and pick an upcoming live online or classroom batch. Choose your format, complete payment, and you receive schedules, courseware and resources. See upcoming batches or talk to an advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule in Dresden.

    How do I enrol in the ITIL 5 Foundation course?

    Select your preferred format on the Invensis Learning website, complete your registration and payment, and you will receive access to schedules, courseware and learning resources right away.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.