Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Kolkata is the fastest supported way to earn it. The credential introduces you to digital product and service management, the ITIL Value System, the seven guiding principles and the product and service lifecycle that modern IT organisations rely on. ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework, evolving ITIL 4 with an explicit focus on digital products, value co-creation and value stream management. For professionals in Kolkata's fast-growing IT corridor, from Salt Lake Sector V to New Town, it signals current, in-demand ITSM knowledge to employers such as TCS, Cognizant and IBM. The Foundation exam has 40 multiple-choice questions in 60 minutes, is closed book, and needs 65 per cent (26 of 40) to pass, with no formal prerequisites. Start your ITIL journey with Invensis Learning and step into digital service management with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kolkata, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kolkata, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KolkataDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Pays OffSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in KolkataWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kolkata

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in KolkataRoles, Demand and Pay

    ITIL 5 Foundation has become a practical marker of modern IT service management skill across Kolkata, valued by the IT services firms, GCCs and BFSI delivery centres that fill the Salt Lake Sector V and New Town corridors. As employers modernise from ITIL 4 and scale digital services, professionals who understand the ITIL Value System and value streams are in demand, from service desk analyst to service delivery manager and head of service management. Here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Kolkata

    ITIL 5 Foundation is more than a certificate. It is your entry into modern digital service management. Join professionals across Kolkata who turn service quality into career growth. Start your journey today.

    Your Kolkata Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Kolkata's IT and digital services market is expanding with GCC growth and BFSI transformation, and employers increasingly separate professionals with current ITSM credentials from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Indeed, 6figr (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Kolkata Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kolkata is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationPractical ITSM Capability for the Digital Era

    This ITIL 5 Foundation programme builds knowledge across all nine exam topic areas, from digital service concepts to value stream management. By the end you can apply the ITIL Value System and guiding principles to real service management work.

    Digital Product and Service Management

    You will learn how modern digital products and services create and sustain value across their lifecycle, and how ITIL 5 shifts the focus from traditional IT services to digital service management.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine in the ITIL Value System to co-create value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Continual Improvement

    Use the continual improvement model to move from vision to action and keep momentum, embedding improvement into every practice and lifecycle phase.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Kolkata?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 in KolkataAccredited and Expert-Led

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Kolkata that want current, digital-era service management knowledge and a clear route to the Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, flexible delivery and organised courseware with practical, learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you gain a professional learning experience built around real understanding, workplace application and exam readiness.

    • PeopleCert-accredited, experienced trainers with real ITSM delivery experience
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Practice questions and full-length mock exams for the 40-question format
    • First-attempt guidance to help you clear the Foundation exam
    • Structured, easy-to-follow materials suited to beginners and IT staff alike
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KolkataInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kolkata

    Taj Bengal, 34-B, Belvedere Road, Alipore, Kolkata, Kolkata Metropolitan Area, Kolkata, West Bengal, 700038, India

    ITIL Version 5 Foundation Training Location in Kolkata

    ITC Sonar, a Luxury Collection Hotel, Kolkata, Kolkata

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    Corporate ITIL 5 Training in KolkataUpskill Service Teams

    • Tailored ITIL 5 training delivered onsite or live virtual in Kolkata
    • Flexible schedules aligned to your team's availability
    • PeopleCert-accredited trainers with real ITSM delivery experience
    • Role-based examples relevant to IT services, GCC and BFSI teams
    • Standardise service management practice across departments
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Kolkata and global locations

    Trusted by Teams Across Industries

    TCSCognizantIBMWiproCapgeminiITC Infotech

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the ITIL Value System and value streams genuinely clear, and the mock exams mirrored the real 40-question format. I passed the Foundation exam on my first attempt and now apply the concepts to my daily service desk work."

    Arindam Chatterjee

    IT Service Desk Lead

    0/0

    Practical and Easy to Apply

    "Very practical sessions on continual improvement and the guiding principles. The examples helped me connect ITIL 5 to the incident and change work my team handles every day."

    Sneha Gupta

    Incident Manager

    0/0

    Beginner Friendly and Well Structured

    "I was new to ITIL and the training still felt approachable. The structured materials and quizzes built my confidence step by step, and the exam prep was spot on."

    Debashis Roy

    IT Operations Analyst

    0/0

    Standardised Our Team's Practice

    "We upskilled our service management team with the corporate programme. The trainer tailored examples to our delivery centre, and we now share a common ITIL 5 vocabulary across shifts."

    Meera Krishnan

    L&D Manager, IT Services

    0/0

    Strong Fit for Our Transformation Goals

    "The onsite training helped our BFSI delivery teams strengthen service governance as we modernise core systems. Scheduling was flexible and the coordination was excellent throughout."

    Sourav Banerjee

    Delivery Head, BFSI GCC

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the seven guiding principles, and the product and service lifecycle used by modern IT organisations.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the seven guiding principles, and the product and service lifecycle used by modern IT organisations.

    Is ITIL 5 Foundation worth it for professionals in Kolkata?

    Yes. With IT services firms, GCCs and BFSI centres across Salt Lake Sector V and New Town, a current ITSM credential helps you stand out for roles from service desk to service delivery manager. Talk to a learning advisor to plan your path.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals, service desk and operations staff, digital product managers, and Agile, DevOps or SRE practitioners who want current, digital-era service management knowledge.

    What are the prerequisites for ITIL 5 Foundation?

    None. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) adds an explicit focus on digital product and service management, the product and service lifecycle, and value stream management, evolving the ITIL 4 Service Value System into the ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    It is valid for three years. You renew by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Kolkata?

    Fees vary by format, whether live virtual, classroom or corporate, and by the inclusions you choose. Request a quote for current pricing in INR, and ask about group and corporate rates.

    What is included in the course fee?

    Training typically includes accredited courseware, practice questions, mock exams, an exam voucher where bundled, and learner support with a course completion certificate. Request a quote to confirm inclusions.

    Is the exam fee included in the training price?

    The PeopleCert exam fee varies by region and channel and may be bundled with training or billed separately. Confirm the current inclusion when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer volume-based pricing for teams and customised corporate training for service desks and IT functions. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book, multiple-choice exam with single-answer questions, based on the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes (one hour).

    What is the passing score for ITIL 5 Foundation?

    65 per cent. You must answer at least 26 of the 40 questions correctly to pass.

    Where can I take the ITIL 5 Foundation exam?

    Online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the exam. Our trainers provide first-attempt guidance and mock exams to help you succeed. Verify the current resit policy and fees with PeopleCert.

    Do I need ITIL 4 before ITIL 5 Foundation?

    No. ITIL 4 is not required. ITIL 5 Foundation has no formal prerequisites, though ITIL 4 holders will find some concepts familiar.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. There are no prerequisites, and the training starts from core concepts, so beginners and experienced IT staff alike can follow along with trainer support.

    What learning materials are provided?

    You receive accredited courseware, case studies, practice questions, mock exams and chapter-wise quizzes aligned to the ITIL 5 (Version 5.0) syllabus.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format to build your exam readiness.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days.

    Is the courseware aligned to the current ITIL version?

    Yes. It is aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 course in Kolkata?

    Choose your format on the Invensis Learning website, complete payment, and you will receive schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule.

    Do you offer online live virtual ITIL 5 training?

    Yes. Our online live virtual instructor-led sessions let you train from anywhere in Kolkata with a real trainer, live Q&A and interactive practice.

    When can I start the training?

    New batches run regularly for weekday and weekend learners. Contact us to see the next available schedule and reserve your place.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.