Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in BangaloreYour Entry Point to Modern ITSM

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Bangalore gives IT and business professionals a current, globally recognised credential to prove those skills. Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers the full product and service lifecycle, the seven guiding principles, the four dimensions, and Value Stream Mapping and Management. It suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners across Bengaluru's IT services, GCC and product ecosystem. There are no formal prerequisites, so the credential is open to professionals at any career stage. With Bengaluru home to the country's largest concentration of Global Capability Centres and enterprise IT operations, employers increasingly want teams fluent in the latest ITSM framework. Start your ITIL Version 5 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangalore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in BangaloreYour Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bangalore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BangaloreDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItFor Professionals and Teams in Bangalore

    ITIL V5 Foundation Exam Format in BangaloreWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bangalore

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in BangaloreRoles, Demand and Pay Outlook

    Bengaluru is India's undisputed IT and Global Capability Centre capital, and ITIL 5 skills are increasingly a hiring signal for the teams that run enterprise digital services here. As GCCs own end-to-end product mandates and modernise service management on platforms such as ServiceNow, employers want professionals fluent in the latest ITSM framework, from service desk analyst to IT service delivery manager. Here is what the local market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Bangalore

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who run modern digital services. Join learners in Bangalore building current ITSM skills and start your journey today.

    Your Bangalore Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Bengaluru's IT and GCC market is expanding with digital transformation and AI investment, and employers increasingly separate professionals fluent in the latest ITSM framework from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Salary.com, PayScale, 6figr (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Bangalore Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bangalore is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will MasterAll Nine ITIL 5 Topic Areas, Covered

    This programme helps learners build modern service management knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect digital services to value co-creation and continual improvement.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start with modern digital products and services: understand value creation, continual improvement and how products and services are managed across the full lifecycle, from discovery and design to operation, delivery and support.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine as one integrated system to help organisations continually co-create value through digital services.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real decisions.

    The Four Dimensions of Service Management

    Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to managing digital products and services.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and how practice guides support consistent ways of working, including incident management, problem management, change enablement, the service desk and service level management.

    Value Streams and Continual Improvement

    Map value streams to improve flow, visibility and outcomes, and apply the continual improvement model to sustain long-term success across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Bangalore?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Bangalore

    A trusted ITIL Version 5 Foundation training company in Bangalore, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, work-ready service management skills. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Trainers accredited and aligned to the AXELOS (PeopleCert) syllabus
    • ITIL 5 Foundation aligned courseware and industry case studies
    • Flexible live virtual, classroom and corporate delivery formats
    • 16-hour programme covering all nine ITIL 5 topic areas
    • Practice questions and mock exams for first-attempt readiness
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Bengaluru
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BangaloreInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bangalore

    The Taj West End, Bangalore

    ITIL Version 5 Foundation Training Location in Bangalore

    ITC Gardenia, a Luxury Collection Hotel, Bengaluru, Bangalore

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Bangalore

    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to team and shift availability
    • Flexible onsite, offsite, live virtual or hybrid delivery
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples for service desk, GCC and operations teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Bengaluru and global sites

    Leading Organisations

    TCSInfosysWiproAccentureIBMCognizant

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real format, and I cleared the ITIL 5 Foundation exam on my first attempt while working full time in a GCC."

    Arun Prakash

    Service Desk Team Lead

    0/0

    Great Upgrade from an Older Version

    "Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream mapping were exactly what I needed to move into a modern service role."

    Divya Ramesh

    Incident Manager

    0/0

    Practical and Job-Ready

    "Very practical training. The four dimensions and management practices sessions helped me connect our ServiceNow processes to actual ITIL best practice. I now feel confident applying the framework day to day."

    Karthik Nair

    ITSM Analyst

    0/0

    Standardised ITSM Across Our Team

    "We enrolled our service management team for corporate ITIL 5 Foundation training. The delivery was flexible around our shifts, and the team now shares a common language for incidents, changes and continual improvement."

    Sneha Iyer

    IT Service Delivery Manager, GCC

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed accredited training that scaled across locations. Invensis Learning handled scheduling, courseware and reporting smoothly, and our operations teams came away genuinely more capable."

    Rahul Deshpande

    Learning and Development Lead, IT Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised AXELOS (PeopleCert) credential that Bengaluru's IT services, GCC, BFSI and product employers value. It maps to roles from service desk analyst to IT service delivery manager, where local pay reaches around ₹20 lakh a year. Speak with a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for professionals in Bangalore?

    Yes. ITIL 5 Foundation gives you a current, globally recognised AXELOS (PeopleCert) credential that Bengaluru's IT services, GCC, BFSI and product employers value. It maps to roles from service desk analyst to IT service delivery manager, where local pay reaches around ₹20 lakh a year. Speak with a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era emphasis.

    Are there prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at the PeopleCert portal.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation aligned courseware, the 16-hour instructor-led programme, industry case studies, practice questions and mock exams, and learner support. Exam voucher inclusion varies by package. Request a quote to see what your plan covers.

    How much does ITIL 5 Foundation training cost in Bangalore?

    Training fees vary by format, schedule and whether the exam voucher is bundled, so pricing is available on request. Live virtual and classroom options are quoted in INR for Bangalore. Contact a learning advisor for current batch pricing and group rates.

    How much does the ITIL 5 Foundation exam cost?

    The PeopleCert exam fee varies by region and purchasing channel, so confirm the current figure at peoplecert.org or ask us. In many packages the exam voucher is bundled with training. Speak with our team to arrange your voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and GCC teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training is built for first-attempt readiness with mock exams and practice questions aligned to the real format. If you need another attempt, you can re-sit the PeopleCert exam; verify the current re-sit policy and any fees at peoplecert.org before booking.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, including the ITIL Value System, guiding principles and the product and service lifecycle.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than a single subject.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of a training and exam package.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners, career changers and business professionals can all start. The training builds concepts step by step, from digital service basics to the ITIL Value System.

    What topics does the ITIL 5 Foundation training cover?

    The course covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It prepares you for the 40-question, 60-minute exam.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the official format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert), so you learn the current framework rather than an earlier edition.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Bangalore.

    Who should take ITIL 5 Foundation training?

    It suits service desk analysts, IT operations staff, incident and change practitioners, digital product managers, and DevOps or Agile professionals who want a current ITSM credential. Business professionals working with digital service teams also benefit.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.