Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry Point to Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL Version 5 Foundation certification training in Mumbai prepares you to earn it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, refocused on digital product and service management, value co-creation and the full product and service lifecycle. Delivered by PeopleCert-accredited trainers as a 16-hour programme, the course takes IT and business professionals across all nine Foundation topic areas, from the ITIL Value System and the seven guiding principles to Value Stream Mapping and Management. Mumbai is India's financial and IT services capital, where banks, insurers, GCCs and consulting firms run large digital service portfolios that increasingly value current-edition ITIL skills. Whether you are moving up from ITIL 4, entering ITSM for the first time, or working alongside digital service teams, ITIL 5-F gives you a recognised, digital-era credential. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mumbai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mumbai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MumbaiDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn ITIL 5 Foundation CertificationCareer Value for Professionals and Teams

    ITIL V5 Foundation Exam Format in MumbaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Mumbai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in MumbaiRoles, Demand and Earning Potential

    ITIL 5 Foundation is fast becoming the current-edition benchmark for IT service management talent in Mumbai, India's financial and IT services capital. Banks, insurers, fintechs, GCCs and consulting firms run large digital service portfolios and increasingly prefer certified professionals who can bridge traditional ITSM with cloud, DevOps and automation. Demand runs from service desk analysts up to service delivery and service managers, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL 5 Skills in Mumbai

    ITIL 5 Foundation is more than a certificate. It is proof you can run modern, value-driven IT services. Join professionals in Mumbai turning digital service skills into career growth. Start your journey today.

    Your Mumbai Career Transformation

    The Difference ITIL 5 Certification Makes,

    And Where It Takes You in Mumbai

    Mumbai's IT and digital services market is expanding with fintech growth, GCC scaling and cloud adoption, and employers increasingly separate certified, current-edition service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, 6figr (Mumbai and India) 2026.

    How to Get ITIL V5 Founfdation Certified in Mumbai Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Mumbai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities Mapped to the Version 5.0 Syllabus

    This ITIL 5 Foundation programme takes you across all nine official topic areas so you leave with practical, current-edition service management knowledge. By the end you can explain the ITIL Value System, apply the guiding principles and read a value stream with confidence.

    Digital Product and Service Management

    The skills covered in ITIL 5 Foundation start here: understand what distinguishes digital products and services, how organisations create value through them, and how the product and service lifecycle sustains that value in modern, digital environments.

    The ITIL Value System and Guiding Principles

    Explain how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles, from focus on value to optimise and automate, to real service decisions.

    The Four Dimensions of Service Management

    Take a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see how PESTLE factors shape every digital product and service.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and understand how they work together to co-create value for consumers and users.

    ITIL Management Practices

    Understand the role of ITIL management practices and official practice guides, including how practices such as incident, change and service request management give teams consistent, adaptable ways of working.

    Value Streams and Continual Improvement

    Use Value Stream Mapping to make work visible, identify waste and improve flow, and apply the ITIL continual improvement model to keep digital services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Mumbai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Mumbai?

    Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for professionals and organisations in Mumbai who want current-edition service management skills and a clear path to certification. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Flexible learning: online (live virtual) instructor-led and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Mock exams and practice questions aligned to the 40-question exam format
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • Dedicated learner support before, during and after training

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    200K+

    Professionals Trained

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in MumbaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Mumbai

    The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

    ITIL Version 5 Foundation Training Location in Mumbai

    Trident, Nariman-Point, Sir Dorab Tata Road, Nariman Point, Fort, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, 400023, India

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Mumbai

    • Tailored ITIL 5 training for IT service, operations and product teams
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Schedules aligned to your team's availability and service commitments
    • Accredited trainers with hands-on IT service management expertise
    • Role-based examples drawn from BFSI, GCC and consulting contexts
    • Progress tracking, assessments and dedicated corporate coordination
    • Scalable delivery for teams across Mumbai and global locations

    Leading Organisations

    TCSLTIMindtreeHDFC BankICICI BankReliance JioTata Communications

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now use the practices every day on our service desk."

    Aditya Kulkarni

    Service Desk Analyst

    0/0

    A Smooth Move from ITIL 4 to ITIL 5

    "Coming from ITIL 4, I wanted to understand what changed in the fifth edition. The lifecycle and value stream topics were explained clearly with real examples. Highly practical training for anyone in ITSM in Mumbai."

    Sneha Nair

    Incident Management Specialist

    0/0

    Well Structured and Exam Ready

    "The mock exams and practice questions matched the real exam format well. The sessions on the four dimensions and management practices gave me the confidence to apply for a service delivery role."

    Rahul Deshpande

    IT Operations Engineer

    0/0

    A Shared Service Language for Our Team

    "We trained a mixed team of service and DevOps engineers. The programme gave everyone a shared language for value co-creation and continual improvement, and our incident handling has become noticeably more consistent."

    Meera Iyer

    IT Service Delivery Lead, BFSI Sector

    0/0

    Flexible Corporate Delivery That Scaled

    "As an L&D manager I needed accredited, current-edition ITIL training that could scale across shifts. The corporate delivery was flexible and well coordinated, and the feedback from our support teams has been excellent."

    Vikram Shetty

    Learning and Development Manager, IT Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised service management credential that Mumbai's BFSI, GCC and consulting employers value. ITIL-certified professionals are reported to earn around 22 percent more, and the skills apply directly to in-demand ITSM, incident and service delivery roles.

    General

    Is ITIL 5 Foundation worth it for my career in Mumbai?

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised service management credential that Mumbai's BFSI, GCC and consulting employers value. ITIL-certified professionals are reported to earn around 22 percent more, and the skills apply directly to in-demand ITSM, incident and service delivery roles.

    What is the ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT professionals new to service management, ITIL 4 holders updating to the current edition, digital product managers, and DevOps, agile or business professionals who work with digital service teams. There are no prerequisites, so it is open to all.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, instructor-led sessions, practice questions, mock exams, first-attempt exam guidance and learner support. Exam voucher inclusion varies by package. Request a quote to see what your plan covers.

    How much does ITIL 5 Foundation training cost in Mumbai?

    Fees vary by delivery format and package, so pricing is available on request. As a guide, current-edition ITIL Foundation training in India generally sits in the ₹30,000 to ₹35,000 range. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Some Invensis Learning packages bundle the exam voucher with training. Confirm current exam pricing at peoplecert.org, and ask us which package includes the voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service, operations and product teams. Ask about corporate or group pricing for a tailored quote for your Mumbai team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus. It is taken online via PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Where can I take the ITIL 5 Foundation exam in Mumbai?

    You can sit the exam online from home or office through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. The exam is usually arranged through your accredited training package.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine official topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Four Dimensions, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without ITIL experience?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The programme builds knowledge from the ground up, and trainers use practical examples and practice questions to support first-time learners.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and mock exams aligned to the 40-question, single-answer format, helping you identify weak areas and build exam readiness before you sit the real test.

    Is the courseware aligned to the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current edition, including the ITIL Value System and Value Stream Mapping and Management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Mumbai?

    We offer online (live virtual) instructor-led training and customised corporate group training for teams. Choose the format that fits your schedule and learning style, and see upcoming batches to get started.

    How soon can I start my ITIL 5 training?

    New batches run regularly, so you can usually start within days. Check the upcoming schedules for the next available live virtual dates, or contact us to arrange corporate training around your team's calendar.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange the change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.