Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation Certification Training in Hyderabad gives IT and business professionals the current-edition grounding in modern digital product and service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification, created by AXELOS and awarded through PeopleCert, is the entry point to the ITIL 5 scheme and introduces the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, and the product and service lifecycle. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and evolves beyond ITIL 4 with an explicit focus on digital products and services, a dedicated topic on Value Stream Mapping and Management, and a stronger emphasis on sustainability and the digital era. The credential has no prerequisites, so it suits professionals new to ITIL as well as those upgrading from ITIL 4. With Hyderabad's fast-growing base of global capability centres and IT services employers, current ITSM knowledge is a clear career advantage. Build yours and get certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hyderabad, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hyderabad, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HyderabadDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of Getting ITIL 5 CertifiedFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in HyderabadWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Hyderabad

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Pay in HyderabadWhy Get ITIL 5 Foundation Certified?

    ITIL is the world's most widely adopted service management framework, and Hyderabad's booming base of GCCs, IT services firms and BFSI and pharma employers makes current ITSM knowledge genuinely valuable here. As enterprises modernise service operations and adopt ITIL 5, credentialed professionals stand out for roles from Service Desk Analyst through to Incident Manager, IT Service Manager and Service Delivery Manager. Here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Hyderabad

    ITIL 5 Foundation is more than a certificate. It is a launchpad into modern service management. Join professionals in Hyderabad who turn digital service theory into everyday value. Start your journey today.

    Your Hyderabad Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Hyderabad's digital services market is expanding with GCC growth and enterprise transformation, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, 6figr, PayScale, SalaryExpert (India and Hyderabad) 2026.

    How to Get ITIL V5 Founfdation Certified in Hyderabad Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Hyderabad is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    This ITIL 5 Foundation programme covers all nine official topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how modern organisations co-create and continually improve value.

    Digital Service Management Foundations

    Understand the core concepts of digital product and service management, how value is created in digital environments, and how the product and service lifecycle sustains value, the essentials every ITIL 5 Foundation learner needs from day one.

    Value Co-Creation and the Four Dimensions

    Learn how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of service management for a holistic approach.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for delivering value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real decisions.

    Management Practices and Continual Improvement

    Understand the role of ITIL management practices and practice guides, and use the continual improvement model to drive lasting, step-by-step improvement across services and teams.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery, a dedicated topic that sets ITIL 5 apart from earlier editions.

    Who Should TakeITIL V5 Foundation Certification Training in Hyderabad?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in HyderabadYour Accredited ITSM Training Partner

    A trusted ITIL Version 5 Foundation training company in Hyderabad, Invensis Learning delivers accredited, instructor-led ITIL 5 Foundation training for professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Hyderabad, we provide a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real ITSM delivery expertise
    • Flexible formats: live virtual, classroom, self-paced and corporate group training
    • Structured materials, case studies, mock exams and practice questions
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Hyderabad and beyond
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HyderabadInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Hyderabad

    Taj Krishna, 1, Road Number 1, Naveen Nagar, Banjara Hills, Ward 91 Khairatabad, Greater Hyderabad Municipal Corporation Central Zone, Hyderabad, Shaikpet mandal, Hyderabad, Telangana, 500034, India

    ITIL Version 5 Foundation Training Location in Hyderabad

    ITC Kohenur, a Luxury Collection Hotel, Hyderabad, Hyderabad

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    ITIL 5 Training for TeamsCorporate ITSM Upskilling in Hyderabad

    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real ITSM and industry expertise
    • Role-based examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Hyderabad and global locations

    Trusted by Leading Employers in Hyderabad

    MicrosoftAmazonDeloitteWiproTech MahindraCognizant

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course made the ITIL Value System and the guiding principles genuinely click for me. The mock exams mirrored the real test, and I passed on my first attempt. It has already helped me move into an incident management role."

    Sandeep Reddy

    Incident Management Analyst

    0/0

    Practical and Current

    "As someone from a DevOps background, I found the value stream management topic especially useful. The trainer connected every concept to real service delivery, so I could apply it at work straight away."

    Ananya Sharma

    DevOps Engineer

    0/0

    A Smooth Upgrade from ITIL 4

    "I upgraded from ITIL 4 and the differences in ITIL 5, especially digital product management and the four dimensions, were explained clearly. Well-structured sessions and responsive support throughout."

    Karthik Iyer

    Service Desk Team Lead

    0/0

    Beginner Friendly and Useful

    "The course was beginner friendly even though I came from a non-IT background. The continual improvement model and the guiding principles are things I now use in daily work with our digital services team."

    Meghana Rao

    Business Operations Associate

    0/0

    Great Fit for Our ITSM Team

    "We trained a group of service management staff at our Hyderabad centre. The delivery was flexible around our shifts, and the team now shares a common ITIL 5 language. Coordination and reporting were excellent."

    Vikram Desai

    IT Service Management Lead

    0/0

    Scalable and Well Managed

    "As an L&D manager, I needed accredited training that could scale across teams. Invensis Learning delivered a tailored ITIL 5 Foundation programme with clear progress tracking and strong trainer quality."

    Priya Krishnan

    Learning and Development Manager

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised credential valued by Hyderabad's GCCs, IT services firms and BFSI and pharma employers. It opens roles from service desk to incident, change and service management, where local salaries range from entry level up to around 18.5 lakh for a Service Delivery Manager.

    General

    Is ITIL 5 Foundation worth it for my career in Hyderabad?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised credential valued by Hyderabad's GCCs, IT services firms and BFSI and pharma employers. It opens roles from service desk to incident, change and service management, where local salaries range from entry level up to around 18.5 lakh for a Service Delivery Manager.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded through PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated Value Stream Mapping and Management topic, and a stronger emphasis on sustainability and value co-creation.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally and across India, including Hyderabad.

    Pricing

    How much does ITIL 5 Foundation training cost in Hyderabad?

    Training fees vary by format and provider, and are typically offered as a combined training and exam package. Instructor-led and self-paced options are available. For current pricing in Hyderabad, request a quote and a learning advisor will share the details.

    What is included in the course fee?

    The fee typically includes AXELOS-aligned courseware, practice questions, mock exams, case studies and learner support, with an exam voucher usually bundled in accredited packages. Confirm the exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    In accredited training packages the PeopleCert exam voucher is usually included, though pricing varies by region and channel. Verify current exam pricing at peoplecert.org, or ask our team to confirm what your package covers.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and wider technology teams. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS ITIL 5 (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is closed book with single-answer multiple-choice questions covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    What if I do not pass the exam on the first try?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams, practice questions and first-attempt guidance to help you pass. Verify the current re-sit policy and any fees at peoplecert.org.

    Which edition does the exam cover?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and delivered through PeopleCert. Our courseware is aligned to this edition.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine official topic areas: digital product and service management concepts, value co-creation, the dimensions of service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is designed to be accessible to beginners as well as experienced professionals. The training builds concepts step by step, with case studies and practice to reinforce understanding.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions, mock exams and revision aids. These resources map to the ITIL 5 (Version 5.0) syllabus and support your exam preparation.

    Are mock exams and practice questions included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build exam readiness.

    How long is the training?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour programme, typically over two full days or four half-days depending on the schedule format. The total training duration remains 16 hours across formats.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches in Hyderabad or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are there weekend or weekday batches in Hyderabad?

    Yes. We run both weekday and weekend batches for ITIL 5 Foundation to suit working professionals in Hyderabad. Contact our team to see the current schedule and reserve your place.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.