Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, that introduces digital product and service management, the ITIL Value System and value co-creation. For IT and business professionals in Thiruvananthapuram, it is the current, digital-era entry point into IT service management. Thiruvananthapuram's Technopark ecosystem, home to over 500 IT and ITeS firms and a fast-growing base of global capability centres, runs on structured service delivery, which makes ITIL 5 knowledge directly relevant to local employers. The credential is built on ITIL 5 (Version 5.0), the fifth iteration of the framework, and spans nine topic areas from the guiding principles to value stream mapping and management. The PeopleCert exam has 40 closed-book, single-answer questions in 60 minutes, with a pass mark of 65 per cent and no formal prerequisites. Start your ITIL 5 Foundation journey with Invensis Learning and prove the modern service management skills employers across Kerala recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thiruvananthapuram, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thiruvananthapuram, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ThiruvananthapuramDo You Qualify for the ITIL V5 Foundation Exam?

    Key Benefits of ITIL 5 Foundation CertificationFor Professionals and Organisations

    ITIL V5 Foundation Exam Format in ThiruvananthapuramWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Thiruvananthapuram

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ThiruvananthapuramWhy It Matters

    ITIL 5 Foundation opens the door to in-demand service management roles across Thiruvananthapuram, from service desk analyst to incident, problem and service delivery roles. As Technopark's 500-plus IT and ITeS firms and its expanding base of global capability centres standardise how they run digital services, employers increasingly look for professionals who understand the current ITIL framework. Demand spans entry-level support through to senior service delivery, and here is what the local market is telling us now.

    Why Service Management Skills Are in Demand in Thiruvananthapuram

    ITIL 5 Foundation is more than a certificate. It is a practical step toward modern service management roles. Join professionals who help their organisations co-create value and deliver reliable services. Start your journey today.

    Your Thiruvananthapuram Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes

    Thiruvananthapuram's IT and GCC market is expanding with digital transformation and the Kerala IT Policy 2026, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: 6figr, PayScale, Indeed (India) 2026.

    How to Get ITIL V5 Founfdation Certified in Thiruvananthapuram Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Thiruvananthapuram is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 Foundation TrainingReady for Modern Service Delivery

    This course covers the skills defined across the nine ITIL 5 Foundation topic areas, from digital service concepts to value stream management. By the end of the programme, you can describe the ITIL Value System, apply the guiding principles and prepare confidently for the PeopleCert exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the foundation of the modern skills covered in ITIL 5 Foundation training.

    Value Co-Creation

    Learn how value is co-created between service providers, consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when designing and delivering services.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to service delivery.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that sustains value creation.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value for consumers.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working, from incident and problem management to service request and change enablement.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Thiruvananthapuram?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in ThiruvananthapuramAccredited, Expert-Led

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Thiruvananthapuram who want to build modern service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programmes combine AXELOS-aligned courseware, accredited instructors, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, you gain the backing of a trusted ITIL Version 5 Foundation training company in Thiruvananthapuram, with a professional learning experience built around practical understanding, real-world application and clear exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management practice
    • Flexible live online, classroom and corporate group delivery
    • A 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ITIL 5 exam voucher and practice questions included in accredited packages
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ThiruvananthapuramInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Thiruvananthapuram

    Hilton Garden Inn Trivandrum, Punnen Road, Chenkalchoola Colony, Palayam, Thiruvananthapuram, Kerala, 695039, India

    ITIL Version 5 Foundation Training Location in Thiruvananthapuram

    O by tamara, Salem - Kochi - Kanyakumari Road Flyover, Kochuveli, Thiruvananthapuram, Kerala, 695001, India

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams

    • Suitable for small, medium and large teams across Thiruvananthapuram
    • Customised schedules aligned with team and shift availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with practical IT service management experience
    • Role-based examples drawn from IT services, GCC and product settings
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Kerala and global locations

    Trusted by Leading Employers

    InfosysTCSUSTOracleTata ElxsiIBS Software

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely clear, and the mock questions matched the exam style closely. I passed the PeopleCert exam on my first attempt and now use the concepts every day on our service desk."

    Arjun Pillai

    Service Desk Analyst

    0/0

    A Clear Update to ITIL 5

    "Coming from an older ITIL background, I wanted to update to the current version. The lifecycle and value stream topics were explained really well, and I feel far more confident discussing service management in interviews now."

    Sneha Menon

    Incident Management Analyst

    0/0

    Flexible and Practical

    "The live virtual sessions worked well around my shift pattern, and the practice tests helped me spot my weak areas early. Practical, well structured and easy to follow even for someone newer to ITSM."

    Fathima Rasheed

    IT Support Engineer

    0/0

    Stronger, More Consistent Team

    "We trained a full service delivery team and the shared ITIL 5 vocabulary has already improved how we handle incidents and changes. The onsite delivery and role-based examples were exactly what we needed."

    Rahul Varma

    IT Operations Lead, GCC

    0/0

    A Reliable Corporate Training Partner

    "As an L&D partner, I found the coordination and progress tracking excellent. Our support staff came away with practical value stream and continual improvement skills, and the certification pass rate across the cohort was strong."

    Divya Krishnan

    Learning and Development Manager, IT Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    AhmedabadBangaloreBhopalChennaiCochinCoimbatoreDelhiGurgaonHyderabadIndoreJaipurKolkataMumbaiNoidaPuneVisakhapatnam

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation validates modern service management skills that Thiruvananthapuram's IT services firms and global capability centres actively seek. ITIL-skilled professionals in India average around 22 lakh a year, and the credential helps you move into service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it in Thiruvananthapuram?

    Yes. ITIL 5 Foundation validates modern service management skills that Thiruvananthapuram's IT services firms and global capability centres actively seek. ITIL-skilled professionals in India average around 22 lakh a year, and the credential helps you move into service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation. It suits IT professionals, service desk staff, product managers and business professionals working with digital service teams.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System, with stronger emphasis on value co-creation and the digital era.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required to take the ITIL 5 Foundation exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, a PeopleCert exam voucher in accredited packages, and dedicated learner support. Request a quote to see exactly what your chosen format includes.

    How much does ITIL 5 Foundation training cost in Thiruvananthapuram?

    Training fees vary by delivery format and inclusions, so pricing is available on request. Instructor-led and corporate options are quoted locally, while PeopleCert exam pricing varies by region and channel. Contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    In accredited training packages, the PeopleCert ITIL 5 Foundation exam voucher is typically included. As exam pricing varies by region and purchasing channel, confirm the current inclusion when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and wider teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer, multiple-choice questions. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. We provide mock exams and practice questions to help you prepare across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your accredited training and exam package.

    Are there prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The programme builds from core concepts, and trainers guide you through each topic with practical examples and practice questions.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question PeopleCert exam.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, case studies, mock exams and practice questions mapped to the exam format. These resources help you understand the ITIL Value System and prepare confidently for the certification.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and the current PeopleCert exam, so you study the latest edition of the framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches to pick a start date.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training. Online delivery lets you attend from anywhere in Thiruvananthapuram around your work schedule.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team and we will help you arrange a suitable date.

    Is corporate training available for teams in Thiruvananthapuram?

    Yes. We deliver ITIL 5 Foundation corporate training onsite or live virtual for teams across Thiruvananthapuram and Kerala, with customised schedules and role-based examples. Get a group quote to train your team.

    What support do I get after enrolling?

    You receive dedicated learner support before, during and after training, along with guidance to help you clear the exam on the first attempt. Reach out to our team whenever you need help through your certification journey.